Hardware and Network Troubleshooting: Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures Flashcards
A user reports erratic mouse movement when he connects his laptop to the docking station. When it is not docked, the mouse moves properly. What should you do?
Clean the mouse that is connected to the docking station
What peripheral would most likely need to be purchased from a notebook computer manufacturer because of the high proprietary nature?
Docking station
A docking station is a device you can dock your portable computer to when you are at home. They usually provide a power connection, keyboard, mouse, input and output ports, and a jack for an external monitor. Most are designed to only work with specific computer models
What two features are turned off in Windows 7 standby mode?
- Monitor
- Hard disk
The CPU will reduce power consumption in standby mode, but will not turn off completely
What component in notebook computers is affected by the memory affect?
Battery (only Nickel Cadmium NiCad) batteries
A NiCad battery will remember how full it was during its last use and will not charge beyond that level
How would you configure a removable storage device so that the device can be removed without using the Safely Remove Hardware application?
Optimize for quick removal
This option disables write caching on the storage device and in windows
In most laptop computers, the RAM and hard drive are removed from the ____ of the laptop
Bottom
After installing new memory, if it’s not recognized by the computer, what should you do first?
Ensure that the memory is seated properly
A user is having issues with a laptop keyboard that occurs in multiple applications even after rebooting the computer. What should you do first?
Plug in an external keyboard
If the external keyboard works, the internal keyboard may have a connection or setting issue
Often, w hen a user disconnects a laptop from a docking station, the internal keyboard will stop working because the user has never used the laptop away from the docking station
If the monitor on a notebook computer is not displaying, what should you do first?
Use the Fn key to toggle the internal video display
(Fn + F4) will switch the video display between the laptop monitor, external monitor, or both
A user has removed a faulty laptop battery, but the laptop will not turn on when plugged into the wall. What should you do?
Tell the user to reinsert the battery and plug it into the wall.
Some computers require the battery remain in place, even if depleted
You have a nickel cadmium (NiCad) battery that shuts off after only 30 minutes of use. What actions could extend the battery life?
- Clean the battery terminals
- Perform several cycles of discharging and recharging the battery
You’ve verified the size of a new HD for a laptop and want to replace it. After unplugging the laptop, what should you do next?
Remove the battery
A user’s computer overheats frequently and you discover their air vents are open. What is the most likely cause of the overheating?
Accumulated dust on the heat sink fans
What key on a laptop in combination with special function keys will perform tasks such as toggling the display or adjusting brightness?
The Fn key
If a user is reporting erratic pointer movement on his laptop, what should you try to do first?
Adjust the touchpad sensitivity
Fun fact: A touchpad is often referred to as a “Human Interface Device” in device manager
