Handout 6 Flashcards
cover the actual delivery of services and all activities of the travelers from the moment of their arrival to the time of their departure.
Field operations
plays the role of the overall coordinator of all the activities undertaken in the field, from the arrival transfer, to the sightseeing tours, to the sale and operation of optional tours and other activities, up to the departure transfer.
Field Operations Supervisor
organizes the details of a tour and manages the travel needs of the professionals (who deal with travel arrangements of the travelers or clients) and staff involved in a tour.
Tour coordinator
offers company and information to individuals or groups of travelers. S/he may be employed by a tour operator, the accommodation sector (hotel, resort, or apartment hotel), museums, or historical landmarks working on a pre-established route and visiting a selected list of locations.
Tour guide
usually work as hotel personnel who assists guests with their flight arrangements.
Airport representative
these refer to the bus drivers, car rental drivers, and drivers of other land transportation vehicles.
Land transportation drivers
are defined as transportation services from a destination’s gateway (airport, pier, or bus station) to the place of lodging and vice-versa
Transfers
shows how many clients are due to arrive on a specific date via an airline, bus, or vessel to be taken to their assigned hotel or place to stay.
Arrival transfer (transfer-in) entry
shows how many clients are about to depart or leave with its specific date via an airline, bus, or vessel from where they are to be picked up.
Departure transfer (transfer-out) entry
different journeys for pleasure in which several different places are visited as purchased by the client via the tour operator.
Optional Tours
indicates who and how many clients are going on a particular sightseeing tour, including its specific date, name of the assigned tour guide, mode of transportation to be used, and the schedule of their meals (if any).
Sightseeing tour entry
In the Philippines, tour operators (TO) that do not own, operate, or manage land transportation equipment or units normally ask the
Philippine Association of Tourism Transport Operators (PATTO)
as defined above, is the basic working tool of field operations, containing an updated record of all the activities and services (excluding optional tours unless availed by the clients) scheduled on a day-to-day basis, including who should be responsible for the delivery of each activity and service.
The Log Book
is where the date and day of the week are indicated. The day of the week is very important since the flow of traffic and availability of routes may vary during weekends, weekdays, and especially holidays.
DATE/DAY
is where the assigned transaction number or tour file number in a booking card and quotation letters is indicated. It is may either be expressed in alphanumeric characters or numbers.
REF (Reference)
is where the name of the group of travelers or the name of each passenger is indicated.
GROUP NAME
- is where the number of passengers or participants is indicated.
PAX
is where the assigned/scheduled trip, service, or activity is indicated.
SERVICE/TRIP
is where the name of the accommodation establishment or the place where the clients are to be picked up, is indicated.
PLACE
is where the scheduled pick-up time of the clients is indicated.
P/TIME
(if applicable) is where the airline code is indicated, as seen on that of a booking card.
FLIGHT
is where the estimated time of arrival (ETA) and estimated time of departure (ETD) of the clients’ flight or vessel are indicated. It is expressed in military time with 00:00 as 12AM and 24:00 as 12MN.
ETA-ETD
- is where the name of the assigned tour guide for that specific service/trip is indicated.
GUIDE
- is where the name of the tour coordinator or airport representative for that specific service/trip is indicated.
COORD (Coordinator)
is where the description or code of the type of land vehicle in use for that specific service/trip is indicated.
VEHICLE
contains all the details pertaining to the service/trip vehicle (equipment)
It is where the specifications of the unit are detailed, such as the vehicle model type, plate number, and the code number of the assigned service/trip vehicle.
Vehicle Assignment Sheet
refers to the specifications of the vehicle, such as the body (car, van, mini-bus, or bus), plate number, and the code number (UV1),
Vehicle number
is another form of field operations containing all the details related to the management of a tour group assigned to a tour guide.
Tour Guide Assignment Sheet
refers to all the scheduled activities (meeting, assisting, and checking-in the guests) upon arrival.
Arrival Section
refers to sightseeing and tour activities or those that will happen on a day-to-day basis.
In-town Section
refers to all the information on the clients’ departure and check-out arrangements
Departure Section
is only filled out if the guests availed this type of tour. This includes the inclusions, duration, rate, and date when it will take place.
Optional Tours
