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Tour Planning, Packaging and Pricing > Handout 3 > Flashcards

Handout 3 Flashcards

1
Q

process of determining the objectives of a tour, whether these involve customer satisfaction, destination and community endorsement, and organizational promotions, or gain profit.

A

Tour planning

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2
Q

pivotal in their role of acting as wholesalers, packaging together transport to the destination, transfers, accommodation, and ancillary services.

A

Tour operators

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3
Q

plays a vital role in coming up with cost-effective package holidays

A

Tour planning

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4
Q

planned route or journey that matches the client’s profile during tour planning and the identification and selection of the various suppliers of services.

A

itinerary

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5
Q

proposed and preliminary schedule of activities

A

Skeletal itinerary

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6
Q

specifies the details of the tour, such as scheduled transportation, arrival and departure schedules, duration of sightseeing tours, and type of accommodation.

A

Technical itinerary

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7
Q

provides a narrative of the planned activities and destinations that were visited while on tour.

A

Descriptive itinerary

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8
Q

what is being offered, such as a beach holiday or a city break.

A

The core

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9
Q

the physical element in a package holiday or tour package, flight, and
accommodation.

A

The tangible product

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10
Q

the extra features that the service suppliers add to their services in order to be competitive such as tour guides and free transfers

A

The augmented product

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11
Q

Tour operators need to ensure that the flights available to the destination are accessible within a reasonable time of landing.

A

Transport from where the clients would be picked up going to the destination

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12
Q

refers to the establishments such as hotels that are available in a particular destination.

A

Accommodation found at the destination,

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13
Q

referring to the vehicle to be used which is usually completed by coach that offloads passengers at several hotels or other types of accommodation.

A

Transfer from the airport going to the accommodation and back

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14
Q

refer to other needs of the travelers such as a tour representative or tour manager who may accompany them, availability of car rentals, equipment that may be hired within the package holiday, excursions, and local attractions outside of the paid service.

A

Ancillary services (optional tours) upon clients’ request

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15
Q

the process of building up the destinations and activities that are arranged conveniently and chronologically.

A

Itinerary development

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16
Q

The number of days travelling by land, air, or sea (if applicable) must be determined in this step

A

Identify the duration of the package holiday

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17
Q

Careful planning is required in developing an itinerary for a package holiday or tour package.

A

Research other tours in the marketplace.

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18
Q

One must pay attention to potential delays related to airport check-in, transfers, car rental, time differences, unfamiliar roads, and local traffic conditions at various times during the day.

A

Survey connecting options in advance

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19
Q

Tour guides, tour managers, travel
agents, and especially the travelers must know who they need to contact for more information,

A

Enlist the names, addresses, contact numbers, and other contact details of the inclusive accommodation, sightseeing tours, and other attractions

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20
Q

Over-planning must never be taken into consideration because some destinations cannot guarantee to conform with the schedules given on an itinerary.

A

Be flexible and open to spontaneous opportunities

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21
Q

this can give an insight of the must-visit places in a particular
destination

A

DESTINATION RESEARCH

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22
Q

This is the key issue that a company or organization wants to address. This is the most important starting point of any research project.

A

Business Objective

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23
Q

refers to the research information that is needed to address the business
objective

A

Research Objective

24
Q

This is when the different types of research are used to gather, break down, and analyze the required information.

A

Information Gathering and Analysis

25
Q

conducting a conversation where one participant asks questions, normally structured,

A

Interview (phone or face-to-face)

26
Q

data collection through a set of questions.

A

Survey (online or mail)

27
Q

list of written questions with a choice of answers aimed at getting information regarding what is being studied.

A

Questionnaire (online or mail)

28
Q

where the result/s of the analysis or analyses are being evaluated.

A

Result/s Evaluation

29
Q

where one decides if a destination would fit its target market or be included in a package holiday after being evaluated before being offered to other clients.

A

Conclusions and Recommendations

30
Q

Negotiating with the service suppliers or the process of negotiating competitive rates, terms and conditions, and tour services with the identified suppliers.

A

contracting

31
Q

get the best available rate, with the most concessions, at the most favorable terms and conditions,

A

contracted rate (tariff rate sheet)

32
Q

negotiate rates and conditions for specific products or services on specific dates, rather than on annual terms.

A

Contracted Rates/Tariff

33
Q

must be clearly specified in the contract with the exact payment to be given to the suppliers in exchange for their products or services.

A

Inclusion, Terms, and Conditions

34
Q

class must be specified as well as the carrier’s frequency and schedule. Class may be known as economy, premium economy, business, or first.

A

air travel

35
Q

the units (bus and car rental) may be contracted from either tourist transportation companies or commuter bus companies.

A

land transportation

36
Q

the class must be specified with or without other services, most cruise lines’ class may be known as interior, oceanview, balcony, or suite cabin

A

sea travel

37
Q

the room category is matched with a contracted rate, as well as the contracted meal rates (if available)

A

accommodation

38
Q

contracted rates may be for entrance fees to special shows, museums, and other exclusive use of an amusement venue.

A

sightseeing tours and other tourist attractions

39
Q

Every product or service that includes these must be specified and indicated in the contracted rates.

A

Taxes, Insurance Fees, and Service Charges

40
Q

Some suppliers grant these to tour operators, which they pass to their clients.

A

Concessions

41
Q

Service suppliers must indicate this, year-round with peak or lean seasons, or high or low seasons along with their respective market.

A

Validity of Contracted Rates

42
Q

peak seasons here in the Philippines:

A

• Christmas – New Year
• Chinese New Year
• Holy Week

43
Q

These must be clearly stated in the contract
agreement.

A

Booking and Reservation Procedures and Conditions

44
Q

The conditions to keep in mind are the following:

A

• Option dates
• Cancellation penalties
• Amendment policies
• Cut-off period
• Deposit payments
• Revision of contract agreement

45
Q

are preset by suppliers who are also known as the times when the tour operator’s reservations must firm up (to become more definite) or be cancelled

A

Option dates

46
Q

mostly applied when confirmed reservations are cancelled

A

Cancellation penalties

47
Q

refer to the policies adhered to in changing the date of a specific reservation

A

Amendment policies

48
Q

when local hotels provide tariff rate sheets to accredited (Department of Tourism and with complete business permits) travel agents.

A

Local/Domestic land arrangement

49
Q

usually booked through tour operators or travel agencies who play as wholesalers.

A

International land arrangement

50
Q

refers to the number of seats, beds and rooms that are allocated to a particular tour operator, which must be sold within a period of time, leading to a cut-off date.

A

Free sale

51
Q

the unsold ones revert to the control of the
supplier and a tour operator may no longer sell these thereafter.

A

cut-off date

52
Q

Most suppliers will require this to tour operators to confirm reservations.

A

Deposit Payments

53
Q

refers to any change made to a confirmed reservation on the number of participants with their respective names except the date it was booked.

A

revision

54
Q

must be specified in the contract agreement as well as when the payment’s due date (upon checkout) and if it went beyond the credit line

A

form of payment

55
Q

(an amount of credit extended to a borrower or card holder).

A

credit line

Tour Planning, Packaging and Pricing (6 decks)

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