Handout 6 Flashcards
the product of tour operators that is a combination of two (2) or more travel components.
tour package
entails the movement of passengers, mail, parcels, and cargo from the point of origin to a destination point and points beyond by air, sea, or land.
TRANSPORTATION
The four (4) types of a transportation product
passage (the transportation product for passengers), postal services (for mail), parcel (for courier services), and freight (for cargo).
This transportation industry involves companies that provide scheduled air services and air taxi operators.
Air Transportation
This service is comprised of air carriers that provide regular services on a fixed time and frequency schedules
Scheduled Air Services
These are air transportation companies that operate aircraft of different configurations for private charters.
Air Taxis and Charter Operators
It includes all water transportation operators, whether saltwater or freshwater service.
Sea Transportation
include live-aboard fleet and live-aboard motor vessels with regularly scheduled diving expeditions in the Philippines, such as Apo Explorer and Oceanic Explorer
Dive cruises
combined resources and capabilities of two (2) shipping companies that include passage, parcel post, freight, and cargo.
Inter-island shipping
a type of vessel that is flat-bottom with vehicular access ramps at the fore (front part) and aft (at the stern of a ship), or on both ends.
Roll-on/roll-off
It enables the carriage of passenger buses, cargo trucks, private cars, and public utility vehicles
Roll-on/roll-off,
provided by a sea craft that travels at speeds of about 20–25 knots, thus greatly reducing the travel time between ports.
Fast craft service
either by rail or road, from the smallest to the largest units.
Land Transportation
a land transport that operates and runs on a rail (e.g., Light Rail Transit [LRT] 2)
Train travel
one of the main modes of transport in the Philippines. It has designated stopover places and bus terminals (e.g., Victory Liner).
Bus travel
may be chauffeur-driven or self-driven and caters to travel agencies (e.g., Avis).
Car rental
defined as transportation services from a destination’s gateway (airport, pier, or bus station) to the place of lodging and vice-versa.
Transfers
refer to the number of meals per day included in the tour package, whether served in the place of lodging or in a restaurant.
MEAL PLANS
include all commercial establishments that cater to the local and domestic markets.
ACCOMMODATIONS
These are establishments found in most major urban centers that provide accommodations,
meals, and other services for travelers and tourists
Hotels
These are the popular destinations for vacations or recreations found in a semi-urban setting
Resorts
These establishments are a combination of lodging with gaming or other leisure and relaxation activities
Other lodging establishments
combination of transportation within the destination to sights and sites of interest, tour guide services, entrance fees, entertainment or activities and, when necessary, snacks and meals.
SIGHTSEEING TOURS
tours operated after 6:00 p.m. or 18:00 (e.g., sunset or dinner cruises).
Evening Tours
includes tours lasting from eight (8) to 10 hours and normally includes lunch.
Full-day Sightseeing
operated either in the morning or in the afternoon, inclusive of snack.
Half-day Sightseeing
organized by transportation companies using their scheduled service. Passengers board and de-board from the vehicle at designated route stops to sightsee at their own leisure, re-board to go to the next stop, and so on.
Hop-on/Hop-off Tours
sightseeing tours that are excluded in the basic tour package. A client who wants to experience it may need to pay extra, which is usually at premium rates.
Optional Tours
operated exclusively for individual travelers or group of individuals, usually conducted by a multilingual-speaking tour guide.
Private Tours
the operation of guided sightseeing tours (and regular tour packages) on fixed daily schedules regardless of the number of participants.
Seat-in Coach Sightseeing
refer to individuals who travel with the clients from the point of origin and back. They also act as the tour manager or tour leader
TOUR COORDINATOR SERVICES
provided in connection with sightseeing at the destination and occasionally during the meet and assist or transfer services.
TOUR GUIDE SERVICES
Tour packages would vary depending on the target customers/clients along with their travel needs.
Choose or identify who will be your target customers/clients.
This is where the basic travel components are scrutinized to ensure that the target customers will be matched with the service supplier/s or business partner/s who can provide most of their travel needs. Examples of this could be a hotel for accommodation purposes; a car rental company for transportation; and a restaurant for meal plans.
Match your target customers with the right service supplier/s or business partner/s.
This is where the rates on how much the services to be provided by the supplier are discussed.
Negotiate a contract with the service supplier/s or business partner/s.
This is where the tour package can be created
Create a draft of your tour package.
This should highlight the destination where the tour would take place.
Title or name of the tour package
This is where the number of days and nights are identified.
Duration of the tour
Check if the tour package has blackout dates. These are dates when travel rewards and other special discounts or promotions are not available.
Travel dates
This is where the travel needs of your target customers should be matched with the arranged services with suppliers or business partners.
Tour package inclusions
means that the service is to be paid by the customer/client separately.
Pax account
This is where the overall cost of the services that has been arranged for the tour package and the maximum number of customers that the tour package can accommodate is checked.
Tour package costing
This is where the competitor’s tour package pricing is checked.
Competitive pricing
A company logo, along with the contact details, helps the target customers/clients remember the company and know how to contact if they have further concerns or inquiries.
Put your contact details and your brand.
the number of days and nights included in the tour package.
Duration
This is where tours, activities, and events take place
Destination
There are five (5) levels of accommodation standards, ranging from one (1) to five (5) stars, applicable to hotels, resorts, and apartment hotels.
Category of Accommodations
This refers to air, sea, or land travel.
Mode and Class of Transportation
refers to the grade of service, facility, and amenities offered to the passengers.
Class
also known as coach, standard, main cabin, or cattle class. It offers the narrowest seats and smallest legroom
Economy Class
offers wider seats and more legroom than an economyclass. It is also cheaper than business or first class
Premium Economy Class
has widerseats than that of the premium economy class which can be reclined to flat beds
Business Class
the most luxurious and expensive class among air travel classes.
First Class
equivalent to the economy class of air travel. It is usually intended for short staying guests who plan to spend most of their time enjoying
the cruise ship and its facilities.
Inside/Interior cabin
an improved interior cabin that offers either a window or porthole (a small exterior window in a ship) view.
Oceanview cabin
a more spacious cabin that may include a living area. It also offers a balcony view.
Balcony cabin
considered the “first class” of cruise ships and the most luxurious among sea travel cabins.
Suite
a bus that has centralized air conditioning. Some buses have added public restrooms, especially those coming from the city bus terminals that are provincial-bound.
Air-conditioned bus
a bus that has opened windows and has more bus stops than an air-conditioned bus.
Ordinary bus
refers to trains that travel by rail
Rail transport
refers to private cars that can be hired for short periods of time, ranging from a few hours to a few weeks.
Car rental
the management function which organizes and directs all those business activities involved in assessing customer needs.
Marketing
It is also the process of converting customer purchasing power into an effective demand for a specific product or service to the final consumer to achieve the target profit and other company objectives
Marketing
getting feedback from both regular and new clients is one (1) way of checking the clients’ satisfaction with the products and services. This can be in the form of a survey.
Consumer satisfaction
The travel industry is very dynamic and would not be time-bound. It could change any time, especially if a product or service has low demand.
Industry trends
the place where clients can stay during their tour
Accommodation
sights and sites that clients can see during their tour
Attractions
things that clients can experience and do during their tour
Activities
facilities that clients can use during their tour
Amenities
how easily can clients be able to reach or enter all the other A’s of tourism.
Accessibility
