Handout 1

Question 1

a very important component of the tourism industry that helps facilitate travel

Answer 1

Travel agency

Question 2

It operates as a legally appointed agent, representing the principal in a certain geographic area.

Answer 2

Travel agency

Question 3

Travel agency sells the travel industry’s products and services related to the following:

Answer 3

o Airlines
o Cruise lines
o Hotels
o Car rentals
o Railway transport
o Package Tours

Question 4

a person who represents a travel agency

Answer 4

travel agent

Question 5

travel agents act as

Answer 5

• Direct point of contact
• Advisers
• Specialist in certain types of travel
• Professionals who operate at a fixed address
• Intermediaries
• Professionals who have a specialized diploma

Question 6

Types of Travel Agents

Answer 6

• IATA Travel Agents
• Non-IATA Travel Agents

Question 7

the international regulating body for airlines, passenger sales agents, and cargo agents

Answer 7

International Air Transport Association

Question 8

they are trusted by the airlines to issue tickets, directly oversee the rebooking, reissuance, or revalidation of tickets issued, or cause the endorsement to other airlines in case needed.

Answer 8

IATA Travel Agents

Question 9

not authorized to issue tickets. They either buy from an IATA agent or from an airline company directly

Answer 9

Non-IATA Travel Agents

Question 10

Example of IATA Travel Agents

Answer 10

Golden Sky Travel and Tours

Question 11

Example of Non-IATA Travel Agents

Answer 11

Gulf Air Travel Agents

Question 12

Types of Travel Agency

Answer 12

• Independent
• Miniple
• Multiple
• E-Agent
• Specialist
• Holiday Hypermarket
• Homeworker

Question 13

It offers a limited number of services, which may be specialized, that has a reputation for personal service and that can be family-owned or owned by an individual.

Answer 13

Independent

Question 14

It is located in a certain region, which may have a head office to go along with a number of branches that were established with one (1) shop and one (1) owner that has grown.

Answer 14

Miniple

Question 15

It possesses knowledge of the local market and offers fewer services than multiple travel agencies.

Answer 15

Miniple

Question 16

It is located in many different areas of a particular country that are on main high streets or inside shopping centers

Answer 16

Multiple

Question 17

It offers a wide range of products and services in all its shops or branches.

Answer 17

Multiple

Question 18

It is also known as the online travel agent that can also be a major tour operator

Answer 18

E-Agent

Question 19

It operates and sells all travel and tourism products online

Answer 19

E-Agent

Question 20

It is comprised of huge retail travel agencies that can also be in huge shopping centers

Answer 20

Holiday Hypermarket

Question 21

It has a specialized staff for the different types of holiday

Answer 21

Holiday Hypermarket

Question 22

It refers to home-based travel agents or people who are working from home—both part time or
full time.

Answer 22

Homeworker

Question 23

It specializes in particular types of holidays, such as Christmas season and Thanksgiving, and is
either an independent or miniple travel agency

Answer 23

Specialist

Question 24

It is believed to be the very first travel agency and is considered as the longest travel and tours
company in the world

Answer 24

Cox & Kings (1758)

Question 25

It is founded by Richard Cox who was chosen to be the general agent to the regiment of Foot
Guards in India under the command of Lord Ligonier

Answer 25

Cox & Kings (1758)

Question 26

He is known as the “father of travel agency.”

Answer 26

Thomas Cook (1841)

Question 27

He was the first person to organize a packaged tour, especially for travel by groups

Answer 27

Thomas Cook (1841)

Question 28

This era helped travel agencies boom as a business because of commercial aviation

Answer 28

Aviation Development (1920s)

Question 29

Many of the brands that are familiar today, such as the Queensland and Northern Territory Aerial Service (also known as Qantas), Delta, American Airways (today’s American Airlines), and Pan American World Airways (PanAm), were formed at this time.

Answer 29

Aviation Development (1920s)

Question 30

People began to realize that it was very convenient and practical for them to have a package holiday tour rather than doing all things by themselves, like planning and preparing.

Answer 30

Post World War II (1947–1953)

Question 31

This was the time when families could afford beach holiday packages. Travel agencies became more popular particularly to the high-class society who wanted a hassle-free vacation.

Answer 31

Post World War II (1947–1953)

Question 32

On a parallel track with the growth of the airlines was the growth of travel agencies. Many travel agencies became important sales and booking channels for the airlines.

Answer 32

Airline Reservation System (1960s)

Question 33

As airline routes and booking processes became more complicated, travel agents became a more popular method for consumers to book their airline tickets.

Answer 33

Airline Reservation System (1960s)

Question 34

travel agents wanted more access to airline schedules. Thus, it gave birth to other airline companies creating their own systems—one of which was Delta Air Lines’ own (DATAS).

Answer 34

Airline Reservation System (1960s)

Question 35

DATAS

Answer 35

Delta Automated Travel Account System

Question 36

Travelers expect more options and a customized approach in their travel needs. Changes in booking and reservation can also be observed.

Answer 36

Present times