Handout 1 Flashcards
a very important component of the tourism industry that helps facilitate travel
Travel agency
It operates as a legally appointed agent, representing the principal in a certain geographic area.
Travel agency
Travel agency sells the travel industry’s products and services related to the following:
o Airlines
o Cruise lines
o Hotels
o Car rentals
o Railway transport
o Package Tours
a person who represents a travel agency
travel agent
travel agents act as
- Direct point of contact
- Advisers
- Specialist in certain types of travel
- Professionals who operate at a fixed address
- Intermediaries
- Professionals who have a specialized diploma
Types of Travel Agents
- IATA Travel Agents
- Non-IATA Travel Agents
the international regulating body for airlines, passenger sales agents, and cargo agents
International Air Transport Association
they are trusted by the airlines to issue tickets, directly oversee the rebooking, reissuance, or revalidation of tickets issued, or cause the endorsement to other airlines in case needed.
IATA Travel Agents
not authorized to issue tickets. They either buy from an IATA agent or from an airline company directly
Non-IATA Travel Agents
Example of IATA Travel Agents
Golden Sky Travel and Tours
Example of Non-IATA Travel Agents
Gulf Air Travel Agents
Types of Travel Agency
- Independent
- Miniple
- Multiple
- E-Agent
- Specialist
- Holiday Hypermarket
- Homeworker
It offers a limited number of services, which may be specialized, that has a reputation for personal service and that can be family-owned or owned by an individual.
Independent
It is located in a certain region, which may have a head office to go along with a number of branches that were established with one (1) shop and one (1) owner that has grown.
Miniple
It possesses knowledge of the local market and offers fewer services than multiple travel agencies.
Miniple
It is located in many different areas of a particular country that are on main high streets or inside shopping centers
Multiple
It offers a wide range of products and services in all its shops or branches.
Multiple
It is also known as the online travel agent that can also be a major tour operator
E-Agent
It operates and sells all travel and tourism products online
E-Agent
It is comprised of huge retail travel agencies that can also be in huge shopping centers
Holiday Hypermarket
It has a specialized staff for the different types of holiday
Holiday Hypermarket
It refers to home-based travel agents or people who are working from home—both part time or
full time.
Homeworker
It specializes in particular types of holidays, such as Christmas season and Thanksgiving, and is
either an independent or miniple travel agency
Specialist
It is believed to be the very first travel agency and is considered as the longest travel and tours
company in the world
Cox & Kings (1758)
It is founded by Richard Cox who was chosen to be the general agent to the regiment of Foot
Guards in India under the command of Lord Ligonier
Cox & Kings (1758)
He is known as the “father of travel agency.”
Thomas Cook (1841)
He was the first person to organize a packaged tour, especially for travel by groups
Thomas Cook (1841)
This era helped travel agencies boom as a business because of commercial aviation
Aviation Development (1920s)
Many of the brands that are familiar today, such as the Queensland and Northern Territory Aerial Service (also known as Qantas), Delta, American Airways (today’s American Airlines), and Pan American World Airways (PanAm), were formed at this time.
Aviation Development (1920s)
People began to realize that it was very convenient and practical for them to have a package holiday tour rather than doing all things by themselves, like planning and preparing.
Post World War II (1947–1953)
This was the time when families could afford beach holiday packages. Travel agencies became more popular particularly to the high-class society who wanted a hassle-free vacation.
Post World War II (1947–1953)
On a parallel track with the growth of the airlines was the growth of travel agencies. Many travel agencies became important sales and booking channels for the airlines.
Airline Reservation System (1960s)
As airline routes and booking processes became more complicated, travel agents became a more popular method for consumers to book their airline tickets.
Airline Reservation System (1960s)
travel agents wanted more access to airline schedules. Thus, it gave birth to other airline companies creating their own systems—one of which was Delta Air Lines’ own (DATAS).
Airline Reservation System (1960s)
DATAS
Delta Automated Travel Account System
Travelers expect more options and a customized approach in their travel needs. Changes in booking and reservation can also be observed.
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