handout 2 (pms)

Question 1

a computer system that can facilitate and manage various task

Answer 1

property management system

Question 2

pms automates the hotel functions:

Answer 2

reservation
guest check-in and check-out
cash transactions at the hotel cashier
ancillary transactions
housekeeping
night audit

Question 3

to select pms and to identify which best fits the needs of a hotel:

Answer 3

need analysis
determine the appropriate software
identify the consequent hardware requiremnt

Question 4

it is the area which pms can be accessed

Answer 4

pms workstation

Question 5

pms access

Answer 5

computer monitor
hardware
software

Question 6

all credit/debit transactions

Answer 6

guest accounting menu

Question 7

all information from reservation and the stay

Answer 7

guest registration menu

Question 8

capable of continously tracking the guest checking in

Answer 8

the check-in

Question 9

can be defined as the organization and the interrelationship of the pms

Answer 9

pms hierarchy