Handout 1

Question 1

It is part of the hospitality industry concerned with providing customers with a temporary place to stay

Answer 1

Accommodation Sector

Question 2

It means guests cannot test a room for a night to check if it is okay or have a taste test before dining to know if the food is delicious.

Answer 2

Services are primarily Intangible

Question 3

It means that if a guestroom is not rented on a specific date, the revenue for that room is lost forever.

Answer 3

Services are primarily Perishable

Question 4

It means a room cannot be sold anywhere , just like tangible goods. In other words, it is impossible to seperate the supply or production of the service from its consumption.

Answer 4

Manufacture and sales are inseperable

Question 5

Most of the processes in the accommodation industry are routine.

Answer 5

The operating process is repetitive.

Question 6

Is an establishment offering sleeping accommodations to anyone willing to pay a reasonable sum for the services provided.

Answer 6

Hotel

Question 7

These enterprises appeal to budget-minded travelers.

Answer 7

One Star

Question 8

These enterprises appeal to tourists seeking more basic accommodation. These offer expanded facilities and a higher level of comfort.

Answer 8

Two Star

Question 9

These enterprises a very good level of accommodation. These have more spacious public areas, higher quality facilities,and a greater range of services.

Answer 9

Three Star

Question 10

These enterprises upscale in all areas. Accommodation is refined and stylish. Service is responsive, often including an extensive array of facilities.

Answer 10

Four Star

Question 11

These enterprises reflect the characteristics of luxury and sophistication.

Answer 11

Five Star

Question 12

These hotels are usually located in the heart of the city, within a short distance from shopping centers, cinemas, public or private buildings, and business centers.

Answer 12

City Hotels

Question 13

These hotels are in downtown areas where rates are considered moderate to low, usually ideal for budget travelers.

Answer 13

Suburban Hotels

Question 14

These hotels are set up near airports that cater to transit guests who might have to stay at the hotel between flights.

Answer 14

airport Hotels

Question 15

These are usually located in mountains, islands, or the exotic location away from cities.

Answer 15

Resort Hotel

Question 16

These ar located within the forest range and cater to tourists visiting forest areas for camping and other recreational activities

Answer 16

Forest Hotels

Question 17

These are primarily located on highways that provide enough parking space for stopovers. These usually cae for motorists.

Answer 17

Motels

Question 18

These are purpose-built boats offering small but luxurious accommodations for travelers amid waterways.

Answer 18

Boatels

Question 19

These mainly cater to businesspersons . They are suited in the heart of the city.

Answer 19

Commercial Hotels

Question 20

These have a complecx accommodating many people attending a convention, conference, workshop, or similar events.

Answer 20

Convention Hotels

Question 21

These are designed for travelers who intend to stay in a hotel for five days or longer.

Answer 21

Extended-stay Hotels

Question 22

Hotels with predominantly gambling facilities may be categorized as a distinct group. These hotels tend to cater leisure and vacation travelers.

Answer 22

Casino Hotels

Question 23

They are also called luxury hotels. They target top business executives, entertainment celebrities, high ranking political figures, and wealth clientel as their primary markets.

Answer 23

World-Class Service

Question 24

Hotels offering ________ service appeal to the largest segment of the traveling public.

Answer 24

Mid-range Service

Question 25

These are hotels where a guest can register for a day or even less.

Answer 25

Transient Hotels

Question 26

These hotel offer accommodation to guests who can stay for a minimum period of one month up to two years.

Answer 26

Residential Hotels

Question 27

These are hotels that incorporate the feature of both transient and residential hotels

Answer 27

Semi-residential hotels