Handout 1 Flashcards
It is part of the hospitality industry concerned with providing customers with a temporary place to stay
Accommodation Sector
It means guests cannot test a room for a night to check if it is okay or have a taste test before dining to know if the food is delicious.
Services are primarily Intangible
It means that if a guestroom is not rented on a specific date, the revenue for that room is lost forever.
Services are primarily Perishable
It means a room cannot be sold anywhere , just like tangible goods. In other words, it is impossible to seperate the supply or production of the service from its consumption.
Manufacture and sales are inseperable
Most of the processes in the accommodation industry are routine.
The operating process is repetitive.
Is an establishment offering sleeping accommodations to anyone willing to pay a reasonable sum for the services provided.
Hotel
These enterprises appeal to budget-minded travelers.
One Star
These enterprises appeal to tourists seeking more basic accommodation. These offer expanded facilities and a higher level of comfort.
Two Star
These enterprises a very good level of accommodation. These have more spacious public areas, higher quality facilities,and a greater range of services.
Three Star
These enterprises upscale in all areas. Accommodation is refined and stylish. Service is responsive, often including an extensive array of facilities.
Four Star
These enterprises reflect the characteristics of luxury and sophistication.
Five Star
These hotels are usually located in the heart of the city, within a short distance from shopping centers, cinemas, public or private buildings, and business centers.
City Hotels
These hotels are in downtown areas where rates are considered moderate to low, usually ideal for budget travelers.
Suburban Hotels
These hotels are set up near airports that cater to transit guests who might have to stay at the hotel between flights.
airport Hotels
These are usually located in mountains, islands, or the exotic location away from cities.
Resort Hotel
These ar located within the forest range and cater to tourists visiting forest areas for camping and other recreational activities
Forest Hotels
These are primarily located on highways that provide enough parking space for stopovers. These usually cae for motorists.
Motels
These are purpose-built boats offering small but luxurious accommodations for travelers amid waterways.
Boatels
These mainly cater to businesspersons . They are suited in the heart of the city.
Commercial Hotels
These have a complecx accommodating many people attending a convention, conference, workshop, or similar events.
Convention Hotels
These are designed for travelers who intend to stay in a hotel for five days or longer.
Extended-stay Hotels
Hotels with predominantly gambling facilities may be categorized as a distinct group. These hotels tend to cater leisure and vacation travelers.
Casino Hotels
They are also called luxury hotels. They target top business executives, entertainment celebrities, high ranking political figures, and wealth clientel as their primary markets.
World-Class Service
Hotels offering ________ service appeal to the largest segment of the traveling public.
Mid-range Service
These are hotels where a guest can register for a day or even less.
Transient Hotels
These hotel offer accommodation to guests who can stay for a minimum period of one month up to two years.
Residential Hotels
These are hotels that incorporate the feature of both transient and residential hotels
Semi-residential hotels
