Habit 5: seek to understand and then to be inderstood Flashcards
1
Q
before i walk in another shoes, got to remove mine
A
what does it mean
2
Q
5 poor listening styles
A
space out
pretend listening
selective listening
word listening
3
Q
judging advising and probing
A
wait
4
Q
listen or your mouth will make you deaf
A
?
5
Q
mimic listening
A
repeating words, using the same words, cold and indifferent
6
Q
mirroring
A
the correct way: repeating the meaning
using your own words
warm and caring
asking for clarification
7
Q
what do you do after you understand
A
seek to be understood, giving feed back. Only understanding makes you a doormat
8
Q
the listening graph
A
53- body language
40- tone of voice/ feelings
7- words
9
Q
the deepest need of the human heart is to understand
A
?
10
Q
who you are speaks so loudly i can’t hear what you’re saying
A
?
