H Flashcards
What is Room Service?
A food and beverage facility offered to hotel guests for delivery of food and beverages in their rooms
Room Service is available 24x7 and includes all types of food items as well as alcoholic and non-alcoholic beverages.
Why do hotel guests prefer Room Service?
It is more convenient for them to eat in the comfort and privacy of their rooms
Room Service food and beverage items cost more than other outlets due to this convenience.
What are the three types of Room Service?
Centralised, Decentralised, and Mobile Room Service
Each type has its own operational structure and benefits.
Describe Centralised Room Service.
All food orders are processed from the main kitchen and served by a common set of waiters
Requires a separate set of elevators for efficient service.
What is a benefit of Centralised Room Service?
Offers a wide range of items since the kitchen is equipped with necessary equipment and staff skills
This setup allows for better food quality and service.
Describe Decentralized Room Service.
Each guest floor has a separate pantry supported by a centralized base kitchen
Pantries are fitted with water boilers for tea and coffee service.
What is a limitation of Decentralized Room Service?
Food options are limited as pantries only dispense food and do not cook it
However, it allows for faster service to guest rooms.
Describe Mobile Room Service.
An elevator is dedicated for room service, and orders are taken at a central point
Guests can also call the pantry directly.
Fill in the blank: Room Service food and beverage items cost more than other outlets due to _______.
the convenience of eating in the room.
True or False: Alcohol is available through Room Service on all days, including festivals and national holidays.
True
What is a common feature of all types of Room Service regarding cooking?
Centralised kitchens allow for a wider range of items to be cooked at all times
This is essential for maintaining food quality and service efficiency.
