Guest Experience

Question 1

Create Raving Fans by

Answer 1

-exceeding guest expectations for hospitality
-Do not be satisfied with merely selling food & drinks, sell yourself to build a regular clientelle
-Using guests names freguently (minimum of 3 times)

Question 2

Create Raving Fans by

Answer 2

-exceeding guest expectations for hospitality
-Do not be satisfied with merely selling food & drinks, sell yourself to build a regular clientelle
-Using guests names freguently (minimum of 3 times)

Question 3

service is..

Answer 3

-the art of pleasing people
-radiate hospitality and friendliness
-anticipate needs of guests and fellow team members

Question 4

5-10 rule

Answer 4

-within 5 ft of a quest speak to them
-within 10 ft of guest aknowledge their presence with a smile and eye contact

Question 5

Be aware of guests

Answer 5

-guest always has right of way
-never reach across a guest to place items on table; place items to the side
-walk;never run
-always look behind you before backing up
-alert people when you come up behind them with food or dirty dishes

Question 6

Service Timing

Answer 6

-aknowledge guests no more than 1 min after party is seated
-beverages served within 3 minutes after order is placed
-appetizers within 6 minutes
-salads within 6 minutes of completion of previous course
-entrees 6 minutes after prior course
-dessert and after dinner drink menu presented immediatley after entrees are cleared
-coffee & tea should arrive within 3 minutes of being ordered
-desserts 5 minutes