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Ericsson Knowledge > GSC > Flashcards

GSC Flashcards

Learn GSC Mexico blueprint

1
Q

Who is the GSC Mexico head?

A

Humberto Rezende

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2
Q

Who is the Human Resources Head in GSC Mexico?

A

Teresa Bernal

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3
Q

Who is the Business Control head in GSC Mexico?

A

Hugo Lugo

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4
Q

Who is the Strategy & Processes head in GSC Mexico?

A

Cesar Cabrera

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5
Q

Who is the communication head in GSC Mexico?

A

Begoña Tenorio

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6
Q

Who is the Executive Assistance & LM Admin pool?

A

Marisa Villalobos

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7
Q

Who is the Delivery Partnership & Sales Support head in GSC Mexico?

A

Francisco Perez

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8
Q

Who is the Risk Management & IT head in GSC Mexico?

A

Gerardo Medina

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9
Q

Whos is the Tactical Planning & Implementation head in GSC Mexico?

A

Claudia Conteras

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10
Q

Draw the GSC Mexico blueprint:

A
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11
Q

Answer

Humberto Rezende

A

Who is the GSC Mexico head?

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12
Q

Answer

Teresa Bernal

A

Who is the Human Resources Head in GSC Mexico?

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13
Q

Answer

Hugo Lugo

A

Who is the Business Control head in GSC Mexico?

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14
Q

Answer

Cesar Cabrera

A

Who is the Strategy & Processes head in GSC Mexico?

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15
Q

Answer

Begoña Tenorio

A

Who is the communication head in GSC Mexico?

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16
Q

Answer

Marisa Villalobos

A

Who is the Executive Assistance & LM Admin pool?

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17
Q

Answer

Francisco Perez

A

Who is the Delivery Parnership & Sales Support head in GSC Mexico?

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18
Q

Answer

Gerardo Medina

A

Who is the Risk Managment & IT head in GSC Mexico?

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19
Q

Answer

Claudia Conteras

A

Whos is the Tactical Planning & Implementation head in GSC Mexico?

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20
Q

Mention the Managed Services Areas:

A

Operations Support

Operation

Engineering

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21
Q

Mention the Standarized Service Delivery Areas:

A

Standarized Services Delivery

Customer Support

Operations Support

22
Q

Mention the Resource Pool Area:

A

Resourced Based Delivery

23
Q

Who is the MS Operations Support Head?

A

Dinesh Bisht

24
Q

Who is the MS Operations Head?

A

Prapdeep Kotnala

25
Q

Who is the MS Engineering head?

A

Ajesh Kumar

26
Q

Who is the Standarized Services Delivery head?

A

Adriano Pinheiro

27
Q

Who is the Customer Support head?

A

Francisto Perez

28
Q

Who is the Operations Support head?

A

Claudia Contraras

29
Q

Who is the Resource Based Delivery head?

A

Ajesh Kumar

30
Q

What is the meaning of Industrialized Services?

A

This concept refers to services that are offer like packages to the customers in order to accomplish one specific activity during a specific time. Those activities do not require the human resources so much time.

31
Q

What is the meaning of Resource Based Services?

A

This concept refers to a department that has human resources for doing activities for a long time, in order to cover a long project.

32
Q

Draw the Resource Based Delivery chart:

A
33
Q

Who is the RAN Director?

A

Carlos Britez

34
Q

Who is the Core Director?

A

Andres Velasco

35
Q

Who is the Core/IP/BB/ROM RNAM director?

A

Armando Rios

36
Q

Who is the Core/IP/BB ROM RLAM director?

A

Edgar Saucedo

37
Q

Who is the Core/IP/BB ROM RoW/OWP director?

A

Victor Ramirez

38
Q

Who is the RAN ROM RNAM?

A

??

39
Q

Who is the RAN ROM RLAM?

A

Marcelo Barbosa

40
Q

Who is the RAN ROM RoW/OWP?

A

Hugo Ramos

41
Q

Who is the PMO director?

A

Ajesh Kumar

42
Q

Who is the OSS/BSS director?

A

Ajesh Kumar

43
Q
A
44
Q

Answer

Carlos Britez

A

Who is the RAN Director?

45
Q

Answer

Andres Velasco

A

Who is the Core Director?

46
Q

Answer

Armando Rios

A

Who is the Core/IP/BB/ROM RNAM director?

47
Q

Answer

Edgar Saucedo

A

Who is the Core/IP/BB ROM RLAM director?

48
Q

Answer

Victor Ramirez

A

Who is the Core/IP/BB ROM RoW/OWP director?

49
Q

Answer

??

A

Who is the RAN ROM RNAM?

50
Q

Answer

Marcelo Barbosa

A

Who is the RAN ROM RLAM?

51
Q

Answer

Hugo Ramos

A

Who is the RAN ROM RoW/OWP?

52
Q

Answer

Ajesh Kumar

A

Who is the PMO director?

Ericsson Knowledge (4 decks)

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