Groups and Teams Flashcards
what is a group
a number of individuals assembled together or having some unifying relationship
what is a team
an assemblage of people with a high degree of interdependence geared toward the achievement of a goal or task.
characteristics of a group
only one leader
independent
discuss, decide, delegate
individual
accomplishing individual goals
individually
characteristics of a team
more than one leader and may change according to skill set
interdependent
discuss, decide, and do
collective
accomplishing team goals
either individually or mutually
Group/Team Dynamics hold Two Essential Functions
- Task/ purpose
- Maintenance or support
characteristics of an effective team
open to conflict
consensus - decision making
constructive criticism
shared leadership
clear assignments
free/open feelings
frequent self evaluation
characteristics of ineffective team
uncomfortable conflict
formal voting - decision making
destructive criticism
autocratic leadership
unclear assignments
hidden feelings
infrequent self evaluation
how to de create an effective team
Build relationships
Establish a purpose
Active listening
Honesty
Compassionate
Flexible
Commit to Resolution
Acknowledge all involved
5 stage of team development and what they mean
1.Forming: Personal relations focused on safe behaviors, learning the group.
2.Storming: Competition and conflict; defining rules and roles. - most turbulent time
3.Norming: Cohesion, active recognition of contributions, asking questions, shared leadership, group belonging. - collaboration
4.Performing*: Interdependence, dynamic adjustments, problem solving, productivity.
5.Adjourning: Disengagement
neccessaties of building relationships
Taking Criticism
Step in
methods of communication
Face to Face
Written
Telephone
Nonverbal
nonverbal communication skills
Space
Silence
Environment
Appearance
Eye Contact
Posture
Gestures
Facial Expressions
Vocal Expression
standardized communication tool
SBAR
communication awareness model
unconscious reactive response
- judgement
- blame
- demands
conscious reflective response
- i think - compassion
- I feel - accountability
- i want - respect
A Strong Leader Will:
Keep group members focused and on course
Draw out the quiet members and facilitate the shy in sharing their ideas.
Cut off those who talk too much or off topic
Protect more vulnerable members from the aggression of others
