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Management Leadership > Group Skills > Flashcards

Group Skills Flashcards

1
Q

What is the difference between empowerment and delegation?

A

Delegation is a sub-component of empowerment and focuses on assigning specific tasks.

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2
Q

Why is empowerment important?

A
  • Develops self confidence
  • Overcome feeling of powerlessness
  • Motivate from within
  • Energizes people to take action
  • Empowered people are more happy and productive
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3
Q

What is the difference between Power and Empowerment

A

Power:

  • External source
  • Few have it
  • The capacity to get others to do what you want
  • Leads to competition

Empowerment:

  • Internal Source
  • Everyone can have it
  • The capacity to get others to do what they want to do
  • Leads to cooperation
    (To design a work situation so that it energizes and provides instrinsic work motivation)
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4
Q

Explain clever people according to G&J

A

Clever people:
- Know their worth
- Can get funding for projects
- Expect instant access
- Belong to a big knowledge network
- Won’t thank you for leading them well

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5
Q

Explain how you can lead clever people

A
  • Protect them from administration
  • Maintain diversity of ideas
  • Make it safe for failure
  • Let people pursue private interests
  • Show them that they are an expert too
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6
Q

Dimensions of empowerment:

A
  • Self-efficiency
    A sense of personal competence
    Belief ability to perform
    I am capabale of putting forth necessary effort to accomplish task
    No outside obstacles
  • Self-determination
    Sense of personal choice
    Methods I use
    Effort I will expend
    Pace of work
    Time frame
  • Personal consequences
    Sense of having impact
    Active control
    Accountability
  • Meaningfulness
    Sense of value in the activity
    I value purpose and goals
    Methods align with my value system
    Gives me personal sense of purpose
  • Trust
    Sense of security
    I will be treated fairly
    I feel comfortable developing relationships
    I can act in a confident and straightforward manner
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7
Q

Mention some of the tips to develop empowerment

A
  1. Articulate clear goals
  2. Provide opportunities to foster personal mastery
  3. Model successful behavior
  4. Provide Support
  5. Create positive emotions
  6. Provide necessary information
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8
Q

What are some inhibitors in creating empowerment?

A
  • Attitude about subordinates
  • Personal insecurities
  • Need for control
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9
Q

Mention some pros about teams?

A

Under the right circumstances:
- Take better decisions
- Easier to coordinate tasks
- More efficient for complicated tasks
- More motivation

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10
Q

What are three problems with teams

A
  • Process losses
  • Brookes law
  • Social Loafing
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11
Q

Explain the model for team development

A

-Forming
-Storming
-Norming
-Performing

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12
Q

What does “Groupthink” mean?

A

When preservation of the team takes precedence over good decision making and problem solving

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13
Q

Mention some of the symtoms of groupthink

A
  • Illusion of invulnerability
  • Shared stereotypes
  • Illusion of morality
  • Self- censorship
  • Direct pressure
  • Mind- guarding
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14
Q

Explain how you can disolve groupthink

A
  • Critical evaluators
  • Open discussions
  • Sub-groups
  • Outside experts
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15
Q

How can you, as a manager, develop credability and influence ?

A
  • Work with the team not against it
  • Demonstrate integrity “Walk the talk”
  • Be clear and consistent
  • Creative Positive Energy
  • Manage agreement and disagreement
  • Encourage and coach
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16
Q

How can you, as a manager, establish motivation?

A

By creating SMART and everest goals

17
Q

Explain SMART goals:

A
  • Specific: you can see them
  • Measurable: You can measure them
  • Aligned: In line with the overall goal
  • Realistic
  • Time bound: Should have deadline
18
Q

Explain everest goals

A
  • More of a vision
  • Focuses on possibilities
  • Represents ultimate achievement
  • Represent values
  • Focuses on opportunities
19
Q

What are the rules of feedback?

A
  • Focus on behavior
  • Focus on observations
  • Focus on specific situation
  • Focus on sharing ideas
  • Give feedback that is valuable to recieve
  • Give feedback at an appropriate time and place
20
Q

What are the behavioral guidelines for developing effective teams

A
  • Diagnose the stage
  • Develop credability
  • Establish SMART and everest goals
  • Encourage performance of task
  • Confront blocking behavior
  • Provide effective feedback
21
Q

Mistakes when facing change: (5 st)

A
  • Getting stuck in denial
  • Become paralyzed
  • Spending energy on blame
  • Focus on problem
  • Resisting learning
22
Q

Characteristics of managers: (6 st)

A
  • Maintaining steadiness
  • Keeping budgets
  • Controlling variance
  • Organize control
  • Short term
  • Permanent
23
Q

Characteristics of leadership: (7 st)

A
  • Set direction
  • Initiate change
  • Create something new
  • Motivate
  • Act in crisis
  • Long term
  • Temporary
24
Q

3 different types of deviance:

A

Positive deviance: Excellent performance

No deviance

Negative deviance: Organizational illness

25
Q

Explain how you can create psychological safety

A
  • Approach conflict as a collaborator
  • Speak human to human
  • Anticipate reactions
  • Replace blame with curiosity
  • Ask for feedback on delivery
  • Measure it
26
Q

How to lead change through 5 key management skills:

A
  1. Establish a positive climate
    Become role models, reward energizers, provide opportunity for friendship at work, ensure climate of compassion
  2. Create readiness for change
    Have to engage individuals, compare performance to higher standard, benchmarking, symbolic events, create a new language, identify resistance
  3. Articulate vision of abundance
    A visions that focuses on something larger, include the left brain and right brain, attach the vision to a symbol
  4. Generate commitment
    Communicate the vision over and over, public statements, newsletters, celebrations, model behaviour CEO
  5. Foster sustainability - Institutionalize change
    Ensure positive change gains momentum, turn students into teachers, build human capital, identify metrics
27
Q

Vision vs mission

A

Vision: Includes universial values and principles. A sense of direction long term.

Mission/task: A goal that is part of what is necessary to accomplish vision

Management Leadership (4 decks)

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