Gradings In Contact Management

Question 1

Grade 1

Answer 1

Emergency response (20 mins)
2 mins CTC > FCR
Risk to life / serious injury or damage
Crime in progress
FCR to all checks

Question 2

Grade 2

Answer 2

Priority response - within 1 hour
10 mins CTC > FCR
Safety concern / detained offender / preserve evidence / ongoing ASB
FCR do all checks

Question 3

Grade 3.1

Answer 3

Non-scheduled response within 24 hours
FCR re-thrives every 12 hours
FCR do all checks

Question 4

Grade 3.2

Answer 4

Scheduled response within 24 hours
FCR re-thrive every 12 hours
2 hour slots
DA car calendar / SARV car calendar
CTC do all checks

Question 5

Grade 3.3

Answer 5

Occurrence Management Unit (OMU)
Not to FCR
CTC do all checks
Crimes only

Question 6

Grade 3.4

Answer 6

Incident review team (IRT)
Not to FCR
CTC complete all checks
Non crimes

Question 7

Fraud crimes

Answer 7

Refer to action fraud

Question 8

Grade 4

Answer 8

Resolved without deployment
No PLE
Niche record & file
A/D
Right care right person (RCRP)