Contact Management Functions & Principles

Question 1

6 different types of incidents

Answer 1

Critical incidents
Volume crime
Spontaneous events
Large scale pre-planned events
Anti social behaviour
Violence against women and girls

Question 2

Critical incident

Answer 2

Where the effectiveness of police is likely to have a significant impact on victim & public confidence

Question 3

Spontaneous events

Answer 3

Events that unfold in-front of the police e.g car chase

Question 4

5 principles of contact management

Answer 4

Public confidence in police
Good practice & process in systematic order
First contact resolution
Rome of digital communication
Provide responsive service by using community channels if communication & decision making on info available