Goods and services

Question 1

Goods

Answer 1

Items that can be bought and sold, like toys, clothes, or food.

Question 2

Services

Answer 2

Services are actions or tasks performed to meet specific needs or provide assistance, often in exchange for payment.

Question 3

Needs

Answer 3

Things vital for survival

Question 4

Wants

Answer 4

not vital for survival

Question 5

Redress

Answer 5

Redress means fixing a problem or making things right, like when someone gets compensation for something that went wrong.

Question 6

Refund

Answer 6

A refund is the return of money to a customer when they are dissatisfied with a product or service or have made an overpayment.

Question 7

Receipt

Answer 7

A receipt is a written record of a transaction, showing what was purchased and how much was paid.

Question 8

Consumer responsibilities

Answer 8

Consumer responsibilities are what you should do as a buyer, like making smart choices and using products safely and responsibly.

Question 9

Consumer rights

Answer 9

Consumer rights are what you deserve as a customer, like the right to safety and information when you buy things.