GMS midterm Flashcards

1
Q

Product Decision

A

The selection, definition, and design of products.

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2
Q

Product-by-value analysis

A

in descending order of their
individual dollar contribution to the firm,

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3
Q

GENERATING NEW
PRODUCTS

A

selection, definition, and design.
Changes
in product opportunities, the products themselves, product volume, and product
mix may arise due to understanding the customer, economic change, sociological
and demographic change, technological change, political/legal change, market
practice, professional standards, suppliers, or distributors.

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4
Q

Quality function deployment (QFD)

A

determining customer
requirements and translating them into attributes

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5
Q

j House of quality

A

utilizes
a planning matrix to relate customer wants to how the firm is going to meet
those wants.

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6
Q

Product development teams

A

moving from market
requirements for a product to achieving product success.

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7
Q

j Concurrent engineering

A

Simultaneous performance of the various stages of
product development.

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8
Q

Manufacturability and value engineering

A

improve a
product’s design, production, maintainability, and use.

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9
Q

Robust design

A

can be produced to requirements even with
unfavorable conditions

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10
Q

Modular design

A

components of a product are
subdivided into modules that are easily interchanged or replaced.

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11
Q

Computer-aided design (CAD)

A

Interaction with computers

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12
Q

Design for manufacture and assembly (DFMA)

A

(DFMA)—Software that allows designers
to look at the effect of design on manufacturing of a product.

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13
Q

Standard for the exchange of product data (STEP)

A

a
format allowing the electronic transmission of three-dimensional data.

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14
Q

Computer-aided manufacturing (CAM)

A

use of information technology to
control machinery.

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15
Q

Additive manufacturing (also called 3D printing)

A

builds products by adding material layer upon layer.

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16
Q

Augmented reality

A

The integration of digital information with the user’s envi-ronment

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17
Q

Value analysis

A

review of successful products that takes place during the
production process.

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18
Q

Internal development strategies

A

(1) new internally developed products,
(2) enhancements to existing products, and (3) migrations of existing products.

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19
Q

Engineering drawing

A

drawing that shows the dimensions, tolerances,
materials, and finishes of a component.
*Defines a product

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20
Q

Bill of materials

A

the materials
quantity of each required to make one unit of a product.

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21
Q

Group technology

A

product and component coding system that specifies the
size, shape, and type of processing; it allows similar products to be grouped.

22
Q

Assembly drawing

A

exploded view of a product.

23
Q

Assembly chart

A

identifying how components flow into
subassemblies and final products.

24
Q

Route sheet

A

list of the operations necessary to produce a component with the
material specified in the bill of material.

25
Q

Configuration management

A

a product’s planned and
changing components are accurately identified.

26
Q

To enhance service efficiency

A

(1) limit options, (2) delay customization,
(3) modularize, (4) automate, and (5) design for the “moment of truth.”

27
Q

To form a decision tree,

A

(1) include all possible alternatives and states of nature;
(2) enter payoffs at the end of the appropriate branch;
(3) determine the expected value of each course of action by starting at the end
of the tree and working toward the beginning, calculating values at each step and
“pruning” inferior alternatives.
*uses probabilities, payoffs, logic, options

28
Q

Transition to production

A

move a product from
development to production;

29
Q

Product development system

A

Functional Specifications

30
Q

j Process strategy

A

organization’s approach to transforming resources into
goods and services => meets
customer requirements and product specifications within cost and other managerial
constraints.

31
Q

four
process strategies.

A
  • Process focus: processes to facilitate low- volume,
    high-variety production.
    *making low-volume, high-variety products, also known as job shops/intermittent process.
    *high variable costs with extremely low utilization
    (5% to 25%) of facilities.
  • Repetitive process: process that uses modules.
    *is the classic assembly line. It allows the firm to use modules, allow combination the economic advantages of the product-focused model with the customization advantages of the process-focus model.
  • Product focus: a product-oriented, high-
    volume, low-variety process.
    *requires high fixed cost;
    however, low variable costs reward high facility utilization.
    -Mass customization:low-cost production that caters to constantly changing unique customer desires.
32
Q

Postponement

A

delay of any modifications or customization as long as posible

33
Q

Crossover chart

A

chart of costs at the possible volumes

34
Q

Selection of equipment

A

cost, quality,
capacity, and flexibility.

35
Q

Five tools of process analysis

A

(1) flowcharts, (2) time-function mapping,
(3) process charts, (4) value-stream mapping, and (5) service blueprinting.

36
Q

Process charts

A

that use symbols to analyze the movement of people or
material.
*focus on value-added activities and to compute
the percentage of value-added time (5 operation time/total time).

37
Q

Value-stream mapping

A

how to add value in the flow of material and information

38
Q

Service blueprinting

A

a focus on the customer and the provider’s interaction

39
Q

Services can be classified into one of four quadrants,

A
  1. Service factory 2. Service shop 3. Mass service 4. Professional service
40
Q

Techniques for improving service productivity

A
  • Separation: customers must go where the service is offered
  • Self-service: customer evaluating theirself
  • Postponement
  • Focus—Restricting the offerings
  • Modules
  • Automation:
  • Scheduling—Precise personnel scheduling
  • Training—Clarifying the service options; explaining how to avoid problems
41
Q

Computer numerical control

A

Machinery with its own computer and
memory.

42
Q

Additive manufacturing

A

adding layer upon
layer, often referred to as
3D printing.

43
Q

Automatic identification system

A

transforming data into
electronic form

44
Q

Radio frequency identification

A

integrated
circuits with antennas send radio waves.

45
Q

Process control

A

use of information technology to control

46
Q

Vision systems

A

use video cameras and computer technology in
inspection roles.

47
Q

Automated storage and retrieval systems

A

automatic placement of parts into and from
designated places within a warehouse.

48
Q

Automated guided vehicle

A

Electronically guided and controlled cart used
to move materials.

49
Q

Flexible manufacturing system

A

Automated work cell controlled by
electronic signals from a common centralized computer facility.

50
Q

Computer-integrated manufacturing

A

CAD, FMS, inventory control, warehousing, and shipping are integrated.

51
Q

Process redesign

A

rethinking of business processes to bring
about dramatic improvements in performance.