Glossary Of NHS Pathways Terminology

Question 1

NHS Pathways assessment

Answer 1

The process of assessing a persons symptoms using the NHS pathways system and arranging an appropriate clinical response in a suitable time frame to meet their needs.

Depending on the circumstances the assessment may be performed bu a trained call handler, clinician or combo of both skill sets

Question 2

Module 0

Answer 2

The part of the system that focusses primarily on immediately life threatening problems

Question 3

Module 1

Answer 3

The part of the system that assesses a wide range of symptoms

Question 4

Module 2

Answer 4

The part of the system used my clinicians

Question 5

Trauma

Answer 5

Injury within the last 7 days

Question 6

Non-trauma

Answer 6

A problem due to illness rather than injury

Question 7

A pathway

Answer 7

A flow chart used to assess a patients problem which is presented in a clear, user friendly way to the system user

Question 8

Question

Answer 8

Presented by the system to be answered by the caller

Question 9

Question rationale

Answer 9

Brief explanation of why a question is being asked

Question 10

Answer stem

Answer 10

Division of each question to be answered

Question 11

Supporting information

Answer 11

Explanation of what is meant by each answer stem

Question 12

The body map

Answer 12

Division between module 0 and 1 and where the user selects a symptom based pathway

Question 13

The body map areas

Answer 13

Areas of the body to be clicked to access pathways

Question 14

Key points

Answer 14

Instructions for when/when not to use the pathways

Question 15

Call summary

Answer 15

Contains details of questions which have significant answer

Question 16

Call report

Answer 16

Contains details of all questions and advice given

Question 17

Disposition

Answer 17

The clinical outcome of the call once system has collected sufficient information

Question 18

Disposition instructions

Answer 18

Information to help the caller follow the disposition safely

Question 19

DoS

Answer 19

Directory of services that can facilitate local delivery of the recommended disposition

Question 20

Interim care advice

Answer 20

Advice to help the caller/patient manage the problem until further assessment and or care is received

Question 21

Care advice

Answer 21

Advice to help the caller/patient manage the problem themselves when further assessment and care is not required

Question 22

Early exit

Answer 22

Function within the pathways system for when its impossible or inappropriate to triage

Question 23

Change answer

Answer 23

Used to go back to a specific answer to change it

Question 24

Restart triage

Answer 24

Used to delete all triage answers and start triage again from the beginning or to change from 1st to 3rd party or vice versa

Question 25

Specify

Answer 25

Presented when additional information is required

Question 26

Worsening advice

Answer 26

Instructions about what to do if problem worsens

Question 27

“Speak to”

Answer 27

Telephone consultation

Question 28

“To Contact”

Answer 28

Face to face consultation

Question 29

Neonate

Answer 29

Up to one hour old

Question 30

Infant

Answer 30

1 hour - 12 hours

Question 31

Toddler

Answer 31

1-5. Years

Question 32

Child

Answer 32

5-16 years

Question 33

Adult

Answer 33

16 years and over

Question 34

1st Party

Answer 34

When someone is called about themselves

Question 35

3rd party

Answer 35

When a person is calling on behalf of someone else

Question 36

Primary care services

Answer 36

This could include Gp practice, walk- in centre , minor injury units etc