Glossary B 03

Question 1

Quality Methodologies

Answer 1

ensure that project deliverables meet established standards and fulfill customer expectations.

Question 2

Quality Methodologies -Six Sigma:

Answer 2

Six Sigma focuses on reducing defects and improving quality by minimizing variability in processes.

Question 3

Quality Methodologies -Six Sigma - B:

Answer 3

It follows a systematic approach called DMAIC (Define, Measure, Analyze, Improve, Control) to identify and eliminate root causes of defects. Six Sigma methodologies are often employed in projects where precision and consistency are crucial.

Question 4

Quality Methodologies -Lean

Answer 4

Lean aims to maximize value by minimizing waste and optimizing efficiency in processes.

Question 5

Quality Methodologies -Total Quality Management (TQM)

Answer 5

TQM is a holistic approach that involves every team member in the quest for quality.

Question 6

Quality Methodologies -Total Quality Management (TQM) B:

Answer 6

It emphasizes customer satisfaction, continuous improvement, and fostering a culture of quality. TQM is commonly used in organizations that want to embed quality in every stage of a project or production process.

Question 7

Quality Methodologies -ISO Standards

Answer 7

(International Organization for Standardization) provides standards such as ISO 9001 for quality management systems.

Question 8

Quality Methodologies -ISO Standards B:

Answer 8

ISO standards are used in projects where compliance and consistency are essential, particularly in regulated industries.

Question 9

Regulated Industries

Answer 9

are sectors where government oversight and regulations are put in place to ensure safety, fairness, consumer protection, and/or environmental sustainability.

Question 10

Regulated Industries Example:

Answer 10

Banking, Hospitals, electricity, oil, and gas

Question 11

Quality Methodologies -Kaizen

Answer 11

a Japanese term meaning “continuous improvement,” focuses on incremental changes that improve quality over time.

Question 12

Quality Methodologies -Agile Quality Management

Answer 12

Agile methodologies emphasize flexibility, iterative progress, and customer collaboration.

Question 13

Quality Methodologies -Agile Quality Management - B

Answer 13

Quality is continuously assessed through frequent testing, feedback loops, and adaptability to change. Agile quality management is effective for projects with evolving requirements, such as software development.

Question 14

PMBOK Quality Management Processes

Answer 14

including Quality Planning, Quality Assurance, and Quality Control. These processes guide project managers in setting quality standards, implementing quality controls, and ensuring that outputs align with expectations.

Question 15

The Deming Cycle (Plan, Do, Check, Act)

Answer 15

The Deming Cycle is widely used in project management to establish a framework for continuous improvement

Question 16

The Deming Cycle (Plan, Do, Check, Act) B

Answer 16

The PDCA cycle supports continuous improvement by creating a feedback loop that encourages adaptation and growth, making it versatile for a wide range of projects and industries.

Question 17

Cost Benefit Analysis

Answer 17

is a financial evaluation method used in project management to weigh the total expected costs against the anticipated benefits of a project.

Question 18

Cost of Quality, (COQ)

Answer 18

is a metric used in project management and quality management to measure the total costs associated with ensuring that a product or service meets quality standards.

Question 19

Cost of Quality, (COQ) - B

Answer 19

It reflects both the costs of achieving quality and the costs resulting from failures to achieve it. COQ is typically divided into four main categories

Question 20

Cost of Quality, (COQ) 4 categories

Answer 20

1. Prevention costs
2. Appraisal costs
3. Internal Failure costs
4. External Failure costs