getting support on aws

Question 1

what are the four support plans?

Answer 1

basic
developer
business
enterprise

Question 2

what is the basic support plan?

Answer 2

you’re not paying anything beyond the regular costs of consuming AWS resources. However, for the most part, you’re given access only to publicly available documentation, including white papers, tutorials, and support forums.

Question 3

what is the developer support plan?

Answer 3

plan for organizations running nonproduction workloads; limited to emails during business hours and to asking their advice on general information about AWS use cases.

Question 4

what is the business support plan?

Answer 4

guarantees a response from a cloud support engineer via email, chat, or phone within one hour

up to 24 hours for what AWS calls general guidance

help troubleshooting interoperability between AWS resources and third-party software and operating systems.

Question 5

what is the enterprise support plan?

Answer 5

for large operations whose scope is global and for whom downtime is simply unthinkable.

the technical account manager (TAM) who is assigned as a dedicated “guide and advocate” for your account.

24/7 access to senior cloud support engineers and a 15-minute response time for business-critical troubleshooting.

Question 6

what are aws professional services?

Answer 6

“offerings”—detailed guides to achieving specific outcomes—and work with third-party consultants from the AWS Partner Network (APN) to actively help you build your deployments

Question 7

what are other method of help and resources aws provides? Hint: there are four

Answer 7

documentation
knowledge center
security resources
discussion forums

Question 8

what is the trusted advisor at aws?

Answer 8

visually confirm whether your account resource configurations are sound and are compliant with best practices.