Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

NPLQ renewal revision > Generation 9 - Additional content > Flashcards

Generation 9 - Additional content Flashcards

1
Q

What does REACH stand for?

A

Registration, Evaluation, Authorisation and Restriction of Chemicals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What type of law is REACH?

A

A regulation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Who created REACH?

A

The European Union

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Who does REACH concern?

A

People who place chemicals on the market (manufacturers and importers)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the 2 requirements of REACH?

A

Chemical manufacturers/importers must:

  1. Be responsible for understanding and managing the risks associated with their chemicals.
  2. Provide a high level of protection to human health and the environment from the use of their chemicals.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does the RLSS recommend in relation to lifeguards and personal mobile phones?

A

Lifeguards should never carry mobile phones on them - whether this be on poolside, in the surrounding areas, or in changing rooms.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Why does the RLSS discourage the carrying of mobile phones on lifeguards?

A

Mobile phones may provide an unnecessary distraction to the lifeguard.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What does excellent customer care create?

A

Loyal customers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What policies may employers have in place to maximise the customer experience? (7 policies)

A
  1. Customer care policy
  2. Customer care charter
  3. Customer care rules
  4. Methods of obtaining and responding to customer feedback
  5. Methods of obtaining and responding to staff feedback
  6. Customer care training for staff
  7. Key performance indicators
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is a customer care policy?

A

A written document for employees so that they know what to do and how to behave when dealing with customers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What will a customer care policy include?

A

The procedures and processes for managing and handling complaints.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the purpose of customer feedback?

A

To inform the employer of how improvements can be made to the service they deliver.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What methods may an employer have in place in order to receive customer feedback? (10 methods)

A
  1. e-mails
  2. Telephone calls
  3. Comment cards
  4. Online surveys
  5. Telephone surveys
  6. Focus groups
  7. Social media
  8. Website live chats
  9. Review websites
  10. Mystery visits
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is a Net Promoter Score?

A

A survey which measures overall customer satisfaction and customer loyalty.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the purpose of displaying positive customer feedback?

A

To encourage similar interactions with customers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the purpose of displaying negative customer feedback?

A

To discourage similar interactions with customers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Identify the 2 key players in enforcing an admissions policy for children.

A
  1. Lifeguards

2. Receptionists

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Which piece of guidance on swimming pool management advises on an admissions policy for children?

A

HSG 179

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Under what age must a child be accompanied by an adult?

A

8 years old

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is an adult in the eyes of an admissions policy for children?

A

16 years old

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What sub-policies may an environmental policy include? (5 sub-policies)

A
  1. Recycling methods
  2. Lighting arrangements
  3. Pool water temperature policy
  4. Water outlet arrangements
  5. Pollution and water discharge policy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What will your employer have set out for you in relation to opening and closing checks?

A

A list of tasks that must be performed before the pool is opened or closed.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Give examples of opening checks. (2 checks)

A
  1. Ensuring lifeguard equipment is stored in the correct place.
  2. Testing pool alarms.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Give 2 examples of closing checks. (2 examples)

A
  1. Check customers have left the pool.

2. Check fire exits are secure.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is the role of the lifeguard in relation to opening and closing checks?

A

To complete these checks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What will manufacturer’s guidance detail in relation to common poolside equipment?

A

How equipment should be stored, maintained and serviced.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Give 4 examples of the use of technology for lifeguards.

A
  1. Drowning detection systems
  2. Personal wearable drowning detection systems
  3. Underwater and overhead cameras
  4. Motion sensors
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

How does a drowning detection system work?

A

A computer software uses cameras to recognise the activity and patterns of swimmers, and raise the alarm if it is believed that a swimmer is in difficulty. A monitor will identify where the swimmer is in the pool.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

How does a personal wearable drowning detection system work?

A

A wrist band or sensory device which monitors the movement of the swimmer in the pool which detects either a prolonged period of static movement or submersion, and alert lifeguards to the problem.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

How do underwater and overhead cameras work?

A

They provide the lifeguard with a full view of the pool including blind spots, areas of excessive glare and deep water. It is the lifeguard’s own responsibility to raise the alarm. Looking at the monitor can be factored into the 10:20 system.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

How do motion sensors work?

A

When the pool is closed, they will sound the alarm when something breaks the boundary of the pool or the water’s surface.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What category of person was revealed by an RLSS survey to be involved in 2/3 of rescues?

A

Children

33
Q

What should you always do before administering first aid?

A

Ask for the casualty’s consent.

34
Q

What should you do if a casualty is unwilling to consent to first aid but they require emergency help?

A

Call 999/112.

35
Q

Do you require the consent of an unconscious person to administer first aid?

A

No

36
Q

Why should you always ask for consent before administering first aid?

A

Touching somebody without their consent may be deemed as assault.

37
Q

What is the treatment for a small cut?

A

Clean with water to remove any dirt.
Dry the wound with a sterile dressing.
Apply an adhesive plaster or sterile dressing.

38
Q

What is the treatment for a graze?

A

Clean with water to remove any dirt.
Dry the wound with a sterile dressing.
Apply an adhesive plaster or sterile dressing.

39
Q

What are the 3 types of blood vessel?

A

Arteries, veins and capillaries.

40
Q

Rank the blood vessels in order of severity of bleeding (from most to least severe).

A

Arteries, veins, capillaries.

41
Q

Describe bleeding from a capillary.

A

Blood trickles out, as usually seen in grazes and small cuts.

42
Q

Describe bleeding from a vein.

A

Blood oozes out.

43
Q

Describe bleeding from an artery.

A

Blood will spurt out, leading to significant blood loss, medical shock and even death.

44
Q

What is anaphylaxis?

A

A serious, and potentially fatal, condition caused by a severe allergic reaction.

45
Q

What is the time frame for anaphylaxis?

A

A shock may begin within the first few seconds or minutes of contact with the substance.

46
Q

What are the common triggers of anaphylaxis? (5 triggers)

A
  1. Foods
  2. Insect bites
  3. Insect stings
  4. Medication
  5. Latex
47
Q

What are the signs of anaphylaxis? (9 signs)

A
  1. Anaphylactic shock
  2. Vomiting
  3. Noisy breathing
  4. Wheezing or persistent coughs
  5. Hoarse voice
  6. Widespread flushing of skin
  7. Red, itchy rash/raised area of skin
  8. Swelling of hands, feed, face or skin
  9. Swollen tongue
48
Q

What are the symptoms of anaphylaxis? (6 symptoms)

A
  1. Anxiety/panic
  2. Nausea
  3. Abdominal pain
  4. Breathing difficulties
  5. Difficulty swallowing
  6. Feeling of impending doom
49
Q

What is the treatment for anaphylaxis?

A

Ring 999/112 and state that the casualty is suffering from anaphylaxis.
If the casualty is feeling faint, allow them to sit down and raise their legs. Casualties with breathing difficulties may prefer to sit up.
Ask the casualty if they have their auto-injector.
The casualty should administer their own medication.
Monitor the state of the casualty.

50
Q

What are the 3 brands of auto-injector?

A
  1. EpiPen
  2. Jext
  3. Emerade
51
Q

What dosage of Jext should be used on a patient between 15 and 30kg? (above 2 stone 3, below 4 stone 7)

A

150 micrograms

52
Q

What dosage of Jext should be used on a patient above 30kg? (above 4 stone 7)

A

300 micrograms

53
Q

What 4 factors determine the severity of a burn or scald?

A
  1. Depth of burn
  2. Location of burn
  3. Size of burn
  4. Cause of burn
54
Q

Where are severe burns located?

A

The hands, feet, face, genitals or extending around a limb.

55
Q

How big is a severe burn?

A

Covering an area greater than the palm of the casualty’s hand.

56
Q

What causes a severe burn?

A

Chemicals or electricity

57
Q

What is a superficial burn?

A

A burn on the outer layer of skin.

58
Q

Describe the physical appearance of a superficial burn.

A

Red, tender skin. May be swelling.

59
Q

What is a partial thickness burn?

A

A burn that penetrates both the outer layer and epidermis.

60
Q

Describe the physical appearance of a partial thickness burn.

A

Red, raw, blistering skin due to the release of fluid from damaged tissue.

61
Q

What is a full thickness burn?

A

A burn penetrating all layers of skin, including nerves, fat tissue, muscles and blood vessels.

62
Q

Describe the physical appearance of a full thickness burn.

A

Charred, waxy skin. Pain may be absent if nerve endings have been destroyed.

63
Q

What are the 6 types of wound?

A
  1. Contusions (bruises)
  2. Abrasions (grazes)
  3. Incisions (cuts/slices)
  4. Lacerations (rips/tears)
  5. Punctures (stab wounds)
  6. Gun shots
64
Q

What causes a chest injury?

A

Penetration of the chest by a sharp object.

65
Q

What does a chest injury affect?

A

The ability of the patient to breath.

66
Q

What are the symptoms of a penetrating chest injury? (3 symptoms)

A
  1. Severe pain
  2. Breathing difficulties
  3. Painful to breath
67
Q

What are the signs of a penetrating chest injury? (5 signs)

A
  1. Rapid, uneven, shallow breath
  2. Blue/grey coloured skin
  3. Frothy, coughed-up blood
  4. Bubbling around the wound
  5. Air being sucked into the chest cavity via an open wound
68
Q

What is the treatment for a penetrating chest injury?

A

Call 999/112 for an emergency help.
Sit the casualty in a comfortable position leaning towards the injured side.
Do not cover the open chest wound.
Control bleeding with direct pressure.
Support the casualty to stay in their position.

69
Q

What is diabetes?

A

A metabolic disorder which causes a person’s blood sugar levels to become too high.

70
Q

What are the 2 types of diabetes?

A
  1. Hypoglycemia (too little blood sugar)

2. Hyperglycemia (too much blood sugar)

71
Q

How does diabetes affect the casualty’s metabolism?

A

The pancreas does not produce insulin to help glucose enter the cells in our bodies, thus they must take tablets or use an insulin injection instead.

72
Q

What are the signs of hypoglycemia? (8 signs)

A
  1. Rapidly deteriorating response
  2. Rapid pulse
  3. Pale skin
  4. Sweating
  5. Shallow breathing
  6. Trembling limbs
  7. Unconsciousness
  8. Often mistaken for alcohol intoxication
73
Q

What are the symptoms of hypoglycemia? (3 symptoms)

A
  1. Feeling faint
  2. Confusion
  3. Occasional aggression
74
Q

What is the treatment for hypoglycemia?

A

Sit the casualty down.
Give them some form of sugar, i.e. a drink, sweets, chocolate, glucose tablets.
If the casualty loses consciousness, call 999/112.

75
Q

What should you not do to an unconscious, hypoglycemic casualty?

A

Give them anything by mouth.

76
Q

What are the signs of hyperglycemia? (4 signs)

A
  1. Rapid pulse
  2. Excessive thirst
  3. Increased need to urinate
  4. Sweet, fruity smell on their breath
77
Q

What are the symptoms of hyperglycemia? (1 symptom)

A
  1. Drowsiness
78
Q

What is the treatment for hyperglycemia?

A

Call 999/112 for emergency help

79
Q

Describe the onset of the signs and symptoms of hyperglycemia.

A

Develop gradually, and the casualty usually becomes aware of them themselves and is able to take steps to manage their own treatment.

NPLQ renewal revision (10 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions