General Office Procedures Flashcards
Matrix
A grid that shows the availability of each physician as well as period of time that are not available for appointments.
Established Patient
Has been seen by one of the healthcare for the last 3 years.
New Patient
Has not seen by one of the healthcare for the last 3 years.
Scheduling a first appointment
1) Name
2) DOB
3) Insurance company
4) ID numbers
5) Name of referring physician or other.
6) Purpose of the visit
Scheduling subsequent appointment
1) Name
2) DOB
3) Purpose of the visit
Wave Scheduling
Appoint several patients at the beginning of each hour.
Modified Waves Scheduling
Schedule patients at specific times during the first half of each hour, and keep the other half for special circumstances.
Stream Scheduling
Patients are slotted in 15 minute intervals.
Open Hour Scheduling
All patients are walk-ins and are seen in the order in which they arrive.
Buffer Time
Time patterns similar to matrix off time within the schedule to for catch-up time or unscheduled appointments.
Specified Time Scheduling
Each patient given a specific time slot.
Physician’s Order
Physicians might ordered diagnostic tests, services, medical equipment, or supplies for a patient. Thus, check before the patient leaves the office.
How long should you keep patient’s records after they discharge?
10 years
What is CMA’s responsibility if the medical facility closes?
1) Medical records are complete as possible before transfer.
2) Living patients are kept informed if records are transferred.
SOAP stands for
Subjective
Objective
Assessment
Plan
