General Admin - Back

Question 1

A process that helps an organization make decisions on how to achieve its strategy, including allocating its resources — financial, capital, and people resources.

Answer 1

Strategic Planning

Question 2

“A process that responds to strategy and new initiatives and also assesses the condition of existing facilities, analyzes current and future space needs, and develops land use and infrastructure future plans.”
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership]

Answer 2

Facilities Planning

Question 3

“The consideration of various options that address the value of services and their impact on the organization, its people, and its resources.”
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership]

Answer 3

Decision Making Analysis

Question 4

“Planning and acquisition activities related to the planning, design and construction of the facilities; the maintenance and operation of facilities; and the assignment and utilization of facilities (i.e. space management).”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 4

Triad Organization

Question 5

“Determines how an institution facilitates or impedes human interaction, how roles and responsibilities are determined, how information and new ideas are shared, and most importantly, how well the organizational structure supports and aligns with the organizational purpose and strategy.”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 5

Organizational Design

Question 6

“Provides a starting point and a decision-making framework for organizational design to help leaders think about the interactions of strategy, structure, processes, rewards, and people.”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 6

STAR Model

Question 7

“Specifies the goals and objectives to be achieved as well as the values and missions to be pursued; the products or services to be provided, the markets to be served, and the value to be offered to the customer.”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 7

Organizational Strategy

Question 8

“Used to improve an existing business process.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 8

Define, Measure, Analyze, Improve and Control (DMAIC)

Question 9

“Contains a series of bars whose heights reflect the frequency or impact of process problems. Derived from the Pareto Principle which states that 80 percent of the troubles are caused by 20 percent of the problems.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 9

Pareto Chart

Question 10

“A business management tool that seeks to identify and remove the causes of defects and errors in system processes.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 10

Six Sigma

Question 11

“Used to create new products or process designs.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 11

Define, Measure, Analyze, Design and Verify (DMADV)

Question 12

“Translates vision and strategy into objectives and measures across four balanced perspectives: financial, customers, internal business process, and learning and growth.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 12

Balanced Scorecard (BCS)

Question 13

“A process referred to as Plan, Do, Check, Act (PDCA).
Modeled after the scientific method (hypothesis, experiment, and evaluation).”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 13

Deming Cycle

Question 14

“An effective method of reducing a number of ideas to the most important or popular. This is accomplished through a series of votes; each cutting the list in half.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 14

Multivoting/Pareto Voting

Question 15

“A process in which organizations evaluate various aspects of their processes in relation to best practices.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 15

Benchmarking

Question 16

“An annual collection and reporting of data (key performance indicators or KPIs), creating a baseline for performance evaluation across educational facilities.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 16

Facilities Performance Indicators (FPI)

Question 17

“Criteria designed to help facility management organizations use a comprehensive and integrated approach to organizational performance management, while providing a profile of strengths and opportunities for improvement.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 17

Facilities Management Evaluation Program (FMEP)

Question 18

“A Japanese philosophy that focuses on continuous improvement throughout all aspects of life and aims to eliminate waste from processes.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 18

Kaizen

Question 19

“A process for developing the optimal way of producing goods or services through the removal of waste and implementing flow and value stream mapping.”
[ref. BOK, General Administration and Management, Leadership and Administration, Change Management]

Answer 19

Lean

Question 20

“A set of guidelines and/or rules for the conduct of individual behavior in an organization or civil society. Intended to guide policies, practices, and decision making for employees on behalf of the organization.”
[ref. BOK, General Administration and Management, Leadership and Administration, Managing Ethically]

Answer 20

Ethical Code of Conduct

Question 21

“A statement describing why an organization exists; it must be unique, differentiating itself from the role and purpose of other organizations in the institution as well as be identifiable and measurable.”
[ref. BOK, General Administration and Management, Leadership and Administration, Leadership]

Answer 21

Mission

Question 22

“A statement describing what an organization aspires to achieve in the fulfillment of its mission. Must be identifiable and measureable.”
[ref. BOK, General Administration and Management, Leadership and Administration, Leadership]

Answer 22

Vision

Question 23

“An analysis of strengths and weaknesses and an accurate appraisal of the external environment of opportunities and threats.”
[ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership]

Answer 23

Strengths, Weaknesses, Opportunities, Threats (SWOT) Analysis

Question 24

“Beliefs we have regarding how we should treat people and how we expect to be treated. They in turn establish the motives behind any communication or action.”
[ref. BOK, General Administration and Management, Leadership and Administration, Leadership]

Answer 24

Values

Question 25

“Programs tend to be structured, often with a fixed time period, and are designed to meet certain needs.”
[ref. BOK, General Administration and Management, Human Resources Management, Staff Development]

Answer 25

Formal Mentoring/Coaching

Question 26

“Occurs when employees seek or accept advice from individuals they admire in or outside the organization.”
[ref. BOK, General Administration and Management, Human Resources Management, Staff Development]

Answer 26

Informal Mentoring/Coaching

Question 27

“The difference between an employee’s ideal performance and actual performance.”
[ref. BOK, General Administration and Management, Human Resources Management, Staff Development]

Answer 27

Performance Gap

Question 28

“An analysis that determines what types of staff development activities are recommended to enable the employee to do the job (or do the job better).”
[ref. BOK, General Administration and Management, Human Resources Management, Staff Development]

Answer 28

Individual Needs Analysis

Question 29

“Employees at all levels are encouraged to contribute ideas toward identifying and setting organizational goals, problem solving, and other decisions that may directly affect them.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective Workforce]

Answer 29

Participative Management

Question 30

“A three-phase (inform, input, decide) tool used to help individuals understand and communicate their roles in the decision making process.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective Workforce]

Answer 30

Involvement Continuum

Question 31

“The behavior of humans within an organization and the meaning that people attach to those behaviors. Includes the organization’s vision, values, norms, systems, symbols, language, assumptions, beliefs, and habits.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective

Answer 31

Organizational Culture

Question 32

“Improving the overall organization and its products and services within the context of the organization’s culture.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective Workforce]

Answer 32

Improvement Cycle

Question 33

“Teams who keep the existing organizational structure almost intact.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective Workforce]

Answer 33

Organizational Teams

Question 34

“Teams who cross organizational boundaries to involve a diverse combination of individuals who then address a specific problem or issue.”
[ref. BOK, General Administration and Management, Human Resources Management, Building an Effective Workforce]

Answer 34

Specialty Teams

Question 35

“Transactions are recorded only when cash comes into or goes out of the organization.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 35

Cash-Basis Accounting

Question 36

“Revenues are recorded when they are earned and expenses are recorded when they are incurred, no matter when the related cash may be paid in or out.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 36

Accrual-Basis Accounting

Question 37

“Funding provided usually at the beginning of the fiscal year to an entity in the form of a specified dollar value.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 37

Mission Funding

Question 38

“A listing of the accounts used by an institution to define each class of items for which money or the equivalent is spent or received.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 38

Chart of Accounts

Question 39

“An entry in the right hand column of an account that increases liability, income, and equity accounts and decreases asset and expense accounts.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 39

Credits

Question 40

“An entry in the left hand column of an account that increases asset and expense accounts and decreases liability, income, and equity accounts.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 40

Debits

Question 41

“Something an organization owns that can provide future economic benefits, such as cash, inventory, accounts receivable, land, buildings, equipment, etc.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 41

Assets

Question 42

“Obligations – either money that must be paid or services that must be performed.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 42

Liabilities

Question 43

“The amount of total assets minus total liabilities. Classified differently depending on whether the institution is publicly or privately funded. Formerly known as fund accounting.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 43

Net Asset Classifications

Question 44

“Identification and analysis of potential loss and liability in key processes, such as accounts receivable, accounts payable, payroll, procurement, and technology changes.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 44

Risk Assessment

Question 45

“Sets the tone of the organization, influencing the consciousness of everyone and providing discipline and structure (i.e., such as having a code of conduct, code of ethics, and conflict of interest statements for the organization).”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 45

Control Environment

Question 46

“A method of identifying and evaluating activities that a business performs using activity-based costing to carry out a value chain analysis or a re-engineering initiative to improve strategic and operational decisions in an organization.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 46

Activity Based Management (ABM)

Question 47

“An accumulation of the future contribution of the project profit to the organization, minus the initial capital outlay.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 47

Net Present Value (NPV)

Question 48

“The planning and investment for a fixed asset when the expenditure and expected return extend beyond one year.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 48

Capital Budgeting

Question 49

“The number of years over which the initial capital outlay will be recovered.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 49

Payback Method

Question 50

“Financing for temporary investments. Sources include the cost of credit, availability of credit, and the influence of a particular credit on the availability and cost of other sources.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 50

Short-term Debt Financing

Question 51

“Compares specific internally stipulated objectives against those of other similar institutions.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 51

Comparative Analysis

Question 52

“Financing for permanent assets. Sources include bond financing primarily.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 52

Long-term Debt Financing

Question 53

“Seeks to establish standards other than budgets against which to measure and compare actual performance. These standards are frequently non- monetary and are intended to complement, not replace, budgets.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 53

Performance Analysis

Question 54

“Trending ratios of key financial indicators over time to determine their stability or instability over time.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 54

Ratio Analysis

Question 55

“Measuring deviation (variance) from a standard. The standard can be historical data, comparable data from another university, or any other predetermined yardstick.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 55

Variance Analysis

Question 56

“Attention is focused on the relatively small number of items for which actual performance is significantly different from the standard.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 56

Exception Analysis

Question 57

“Variability of outcome owing to causes that simultaneously affect the general market, such as economic, political, or social changes, international conflicts, and securities markets.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 57

Systemic Risk

Question 58

“ Variability of outcome unique to an organization, such as labor strikes, management errors, new inventions, advertising campaigns, shifts in consumer tastes, and new government regulations.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 58

Unsystemic Risk

Question 59

“A discount rate on a project is calculated using a Net Present Value (NPV) of zero. If the calculated discount rate is equal to or greater than the institution’s discount rate, the project is accepted; otherwise, it is rejected.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 59

Internal Rate of Return (IRR)

Question 60

“A self-supporting entity that exists to furnish goods or services primarily to students, faculty, or staff, and that charges a fee directly related to, although not necessarily equal to, the cost of the goods or services.”
[ref. BOK, General Administration and Management, Business and Financial Management, Overview of Accounting Systems]

Answer 60

Auxiliary Services

Question 61

“Comparison of actual costs to budget is generally superior to comparisons against past performance. When properly prepared, budgets represent the plan, stated in monetary terms, which has been formulated to meet the objectives of the organization.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 61

Actual vs. Budget Comparison

Question 62

“If conditions are generally the same over the same time period and the account breakdown is sufficiently detailed, this can be an effective control method.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 62

Present vs. Past Budget Comparison

Question 63

“Committees decide most major and many minor issues. When a decision is reached by the group, there is total commitment to it by all members.”
[ref. BOK, General Administration and Management, Business and Financial Management, Modern Budgeting Issues]

Answer 63

Consensus Management

Question 64

“Understanding how changing external factors will affect the financial health of the institution by ideally projecting factors for a period of five years or more with a reasonable degree of accuracy.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 64

Financial Forecasting

Question 65

“An analysis to determine the point at which revenue received equals the costs associated with receiving the revenue. Calculates what is known as a margin of safety as well as the amount that revenues exceed the break- even point.”
[ ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 65

Break-Even Analysis

Question 66

“Determining the order quantity that minimizes total inventory holding costs and ordering costs.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 66

Economic Order Quantity (EOQ)

Question 67

“Things the organization does especially well in comparison to its peers or competitors.”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 67

Core Competencies

Question 68

“A risk, by its very nature, always has a negative impact. However, the size of the impact varies in terms of cost and impact on health, human life, or some other critical factor.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 68

Risk Impact

Question 69

“Incorporates employee job competencies as outlined in the job description. This tool provides the supervisor with a snapshot of the current skills status in the department and therefore shows where development needs exist.”
[ref. BOK, General Administration and Management, Leadership and Administration, Staff Development]

Answer 69

Skills Matrix

Question 70

“Continual learning for improvement and continually striving to do better, to gain an edge, and to instill best practices in an organization.”
[ref. BOK, General Administration and Management, Leadership and Administration, Organization]

Answer 70

Learning Organization

Question 71

“A risk is an event that may occur. The probability of it occurring can range anywhere from just above 0 percent to just below 100 percent.”
[ref. BOK, General Administration and Management, Business and Financial Management, Financial Analysis and Control]

Answer 71

Probability