GDPR Flashcards
What is GDPR?
General Data Protection Regulation
What is GDPR intended to do?
strengthen and unify data protection for all individuals.
Consumers have the rights of:
*request copy of data a company has collected on them
*request that their personal data be deleted from a company’s records
*ask a company to modify data
*submit a portability request
*to unsubscribe from all communication preferences
True or False? Nike complies with the GDPR rules for all people regardless of their country of residence.
True!
Trust and Respect
Earn consumer trust
Treat Consumer data like its our own
Request consumer’s choices about their data.
Transparency
Nike informs consumer about what personal data we collect, how we use it, and who we share it with.
Nike gives consumers choices about how we use their data, including consent where appropriate.
Do the Right Thing
Follow the rules
Collect only data we need
Ensure data is accurate, relevant, complete and can be fixed.
When a consumer requests to have their data with Nike deleted, what does Nike do?
removes all information related to the consumer with the exception of transactional orders which cannot be deleted due to financial laws.
When a consumer requests their personal data be corrected, Nike does what?
Nike should allow individuals to update and correct their data when inaccurate or incomplete. It includes name updates and changes in email addresses.
When consumers request a copy of their data, nike ______
Port run data in a format that is universal. Run data is the only port data available. We provide it in a .tcx format
Nike does what when Consumers ask to review their data with Nike?
Individuals are to be provided with all the available personal data together. It is a .pdf file.
What AKB is a quick reference guide I can use when interacting with customer?
simply search GDPR
how long do we have to complete a consumer’s delete or export request?
30 days under GDPR
True or False?
Consumers have 4 days to download their files from the day we went them the link.
False. They have 4 days from the day production support uploads the consumer’s data to the box so its very important that we send the link to consumers as soon as possible after the files are uploaded.
Proper categorization in Swoosh Desk is cruicial so do it by…
Profile support + relevant resolution + Privacy in the case subject.
