Bots Flashcards
What are other names for a “bot”?
Internet bot, web robot, robot, or bot
What is a bot?
software application that runs automated tasks over the Internet. Typically bots perform tasks that are simple and repetitive and much faster than humans.
What is the main issue of bots for Nike?
coordination and operation of orders for high heat launch products as bots can place an order faster than a human resulting in an unfair advantage.
Who identifies bots to block?
The Bot Mitigation Team
If the team determines the Nike Member profile is engaging in automated “bot-like” activity, what will the Athlete see?
A red SUSPENDED flag in Swoosh desk
If the Athlete sees the red SUSPENDED flag on a member’s profile, the consumer may call with what desire and what should the agent not do?
The customer may want their profile un-suspended. Agent should not follow any usual troubleshooting steps.
The agent should state what to the consumer when they have a red SUSPENDED flag?
Profile is suspended
violations to our User Code of Conduct
Please review Terms of Use page on Nike.com for more info
What should the agent do when consumer contacts you asking for assistance when locked out of nike.com account?
Repeat the required information explaining the issue to the consumer.
Speak to AC if you need additional help.
DO NOT escalate case.
What should the case comment have?
like always, a detailed account of what the consumer needed, actions you took, and any information shared with consumer.
What do you put in case details pane?
Edit purpose to Profile Support
Resolution of Information Only
