Gatwick - Facts, Figures and Personnel Info

Question 1

Detail general info on Gatwick

Answer 1

It is the second largest and second busiest airport in the UK. It is the busiest and most efficient single runway airport in the world with an average of 52 plane movements per hour.

Question 2

Detail market share, number of operating airlines, number of customers and destinations

Answer 2

Serves around 25 percent of the London and South East market. Around 50 carriers operate at Gatwick and it serves 34 million customers a year who fly to approx 200 destinations - more than any other UK airport.

Question 3

How many staff are employed at Gatwick?

Answer 3

Employs 23,000 staff, 2,200 are London Gatwick employees

Question 4

Detail the acquisition

Answer 4

BAA was forced to sell the airport due to lack of competition and it was sold to Global Infrastructure partners, who also own London City + Glasgow airport, in the last quarter 2009 for 1.5 billon

Question 5

How much has been invested since 2009?

Answer 5

Since 2009, 500 million has been invested in upgrading facilities for customers

Question 6

Name the Chief Information Officer (CIO)

Answer 6

Michael Ibbitson

Question 7

What is Jayne Wylde’s position

Answer 7

IT Operations Centre Manager - she is currently building structuring the in-house (or front of house) IT support service

Question 8

What’s their chosen CMDB?

Answer 8

ServiceNow - Cloud based application

Question 9

How many staff are supported by the service?

Answer 9

Around 1200 on shift basis, core of around 900 staff

Question 10

Where is the current service desk and what’s the proposed new model?

Answer 10

Currently have been brought back to the UK and reside temporarily in Scotland. Will be local and served by 4 technicians