Gathering information from your client

Question 1

When gathering information, the health professional must consider three major factors:

Answer 1

1. When communicating with people who do not have English as their native language, it is important to remember that there are different ways of answering particular kinds of closed question that can cause confusion.
2. Different cultures use shaking and nodding of the head to mean different things.
3. A vulnerable person will answer a leading question according to the cues in the question that indicate the desired answer.

Question 2

State 5 results of questions

Answer 2

1. Demonstrate respect and empathy
2. Develop trust/report
3. Relaxes and develops confidence within the health professional
4. Encourages either verbal or non verbal communication.
5. Develops mutual understanding
6. Gathers information.

Question 3

List 5 features of open ended questions

Answer 3

1. Gives the person answering the questions control over the interview
2. Allows the person providing the information to explore or elaborate on talking points
3. Allows the person answering to think more about their answer

Question 4

Encouraging and discouraging responses have particular characteristics. List three characteristics of encouraging responses:

Answer 4

1. Doesn’t tell the person how they should be feeling
2. Provides the opportunity for them to ask for support if they want any
3. Validates their feelings

Question 5

Confrontation challenges attitudes and beliefs, potentially producing positive results. It requires:

Answer 5

1. Demonstrate respect
2. Develop trust
3. Sensitivity
4. Empathy
5. Being specific
6. Relate to a particular behaviour
7. Use nonverbal messages that reinforces the verbal message.
8. Should not judge, blame or threaten