FYI Flashcards
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gain their trust and respect.
Decision Quality
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement. Most of his/her solution and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
Functional and Technical Skills
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Technical Learning
Picks up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, products, or technical knowledge - like Internet technology. Does well in technical courses and seminars.
Patience
Is tolerant with people and processes. Listens and checks before acting. Tries to understand the people and the data before making judgements and acting. Waits for others to catch up before acting. Sensitive to due process and proper pacing. Follows establish process.
Listening
Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers. Can see identified problems. Is excellent at honest analysis. Looks beyond the obvious and doesn’t stop at the first answer.
Interpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Dealing with Ambiguity
Can effectively cope with change. Can shift gears comfortably. Can decide and act without having the total picture. Isn’t upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
Action Oriented
Enjoys working hard. Is action oriented and full energy for things he/she sees as challenging. To fearful of acting with a minimum of planning. Seizes more opportunities than others.
Standing Alone
Will stand up and be counted. Doesn’t shirk personal responsibility. Can be counted on when times are tough. Willing to be the only champion for an idea or position. Is comfortable working alone on a tough assignment.
Compassion
Genuinely cares about people. Is concerned about their work and non-work problems. Is available and ready to help. Is sympathetic to the plight of others not as fortunate. Demonstrates real empathy with the joys and pains of others.
Approachability
Is easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious. Is sensitive to and patient with the interpersonal anxieties of others. Build rapport well. Is a good listener. Is and early knower, getting informal and incomplete information in time to do something about it.
Informal
Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization. Provides individual information so that they can make accurate decisions. Is timely with information.
Delegation
Clearly and comfortably delegates both routine and important tasks and decisions. Broadly shares both responsibility and accountability. Tends to trust people to perform. Lets direct reports and others finish their own work.
