Fundementals Of Construction Communication (WEEK 1)

Question 1

Definition of Construction Management

Answer 1

An information management process to integrate and mange various jobs through different parties.

Question 2

Communication Channel

Answer 2

[N(N-1)]÷2

N=number of project team members.

Eg. 5 team members = 10 channels
(5x4)÷2

Question 3

What is a projec?

Answer 3

A temporary endeavour undertaken to create a unique product or service, or result

Question 4

Types of Information

Answer 4

Formal Verval
Formal Written
Informal Verbal
Informal Written

FORMAL - reliability (HIGH)

             - Speed (SLOW)
             - reliability (COMPARATIVELY LESS)
             - Speed (FAST)

Question 5

Communication management process

Answer 5

1. Identify Stakeholders
2. Plan Communication
3. Distribute Information
4. Manage Stakeholders Expectations
5. Report Preformace

Question 6

1. Identify Stakeholders

Answer 6

• identify people & organisations
• identify interests of stakeholders over a project
• asses impacts on project for each stakeholder

Who should project information be distributed to?

 - Sponsor
 - Senior management
 - Stakeholder
 - Project Managers

Question 7

2. PLAN COMMUNICATIONS

Answer 7

• Determine the information &I communication NEEDS of the project stakeholders
• Identify required information format.
• Identify desired information distribution timing.

Communication & Contracts

• Contracts often include communication requirements
  
  • Status reports
  • Various above thresholds
  • Change requests
  • MAKE SURE THE CONTRACT & THE COMMUNICATION IS IN SYNC

Interpersonal Communication

 - Understanding the exact meaning & intent of others
 - Being understood by others
 - Producing action or change

Question 8

3. DISTRIBUTE INFORMATION

Answer 8

• Collect & distribute performance information.
• This includes status reporting, progress management and forecasting
• MAKE SURE:
  - WHO needs
  - WHAT KIND of info in WHAT TYPES OF FORMATS
  - and HOW OFTEN

Question 9

4. MANAGE STAKEHOLDERS EXPECTATIONS

Answer 9

• Manage communications to satisfy project stakeholders
• Resolve issues among project stakeholders
• Identified project stakeholders receive required info (WHAT THEY NEED & WANT TO KNOW)

Question 10

5. REPORT PERFORMANCE

Answer 10

Collect & distribute followings

 - Project information 
 - Project Status
 - Project Forecasting