Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Fundamentals for Success in Business > Fundamentals of Business > Flashcards

Fundamentals of Business Flashcards

1
Q

Job-centered behaviors

A

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Agreeableness

A

Friendly/Compasionate, Those with a high level of agreeableness are tolerant, sensitive, trusting, and kind. Clan Culture

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

task-oriented style

A

Leadership style that is primarily concerned job tasks such as planning, scheduling, coordinating work activities, and providing resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Extraversion

A

Outgoing/Energtic, This refers to people who are outgoing, talkative, and sociable. Market

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Pentagon Papers

A

Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Stakeholders

A

Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Social competencies

A

Emotional intelligence competencies related to empathy and social skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

employee-member-centered behaviors

A

Behaviors that focus on supporting employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

empathy

A

Being attuned and sensitive to the emotional states of others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Influence tactics

A

The way individuals attempt to influence one another in organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Referent power

A

Ability of the leader to influence people because of their attraction and respect to the leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Intellectual stimulation

A

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Expert power

A

Power based on knowledge and special skill or experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Intelligence

A

The ability to acquire and apply knowledge and skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

international business culture

A

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

social skills

A

A broad range of behaviors related to managing relationships with others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Information power

A

Power that stems from when a leader possesses knowledge that others need or want

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

supportive communication

A

Used to preserve a positive relationship between communicators while still addressing the problem at hand. Active listening is required.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Initiating

A

The task-related behaviors of a leader. Includes planning, problem solving, and scheduling. Would fall under job-centered behaviors.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

locus of control

A

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control. Internal focus- you have control of your destiny. External focus- someone else is in charge like luck or God.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Market

A

It tends to be externally focused on competition and profits and less flexible (e.g., security companies). A market culture focuses on delivering value and goal achievement with an emphasis on individuals driving and delivering results, Extraversion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

EQ

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

passive communicator

A

Tentative communication style used by those who are hesitant to speak up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Surveys

A

Questionnaires that track preferred actions in specific emotional intelligence situations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

passive-aggressive communication style

A

Indirect communication style that uses hidden messages to express needs and ideas

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

professional communication

A

Information that is exchanged in a business context for the commercial benefit of an organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Sarbanes–Oxley Act SOX

A

Law aimed at improving corporate transparency by requiring clear reporting practices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Reward power

A

Ability to grant a reward to an employee in exchange for job performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

corporate social responsibility CSR

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

people-oriented style

A

Leadership style that is primarily concerned with interpersonal relations in the workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

communication style

A

Dominant way in which an individual interacts and exchanges information with others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Conscientiousness

A

Effective/organized, People who are conscientious are organized, punctual, and dependable. Hierarchy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Ethics

A

Principles that serve as a guide about how to behave. What is right and what is wrong.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

corporate culture

A

The attitudes, values, and standards of behavior that distinguishes one organization from another

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

mindfulness

A

Consciousness of the present moment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Organizational structure

A

A system used to define a hierarchy within an organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Formal leaders

A

A person who is officially designated as the leader of a group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Values

A

Stable life goals that people have, reflecting what is most important to them

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

motivation

A

Emotional tendencies that impact your ability to reach personal goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Organizational ethics

A

Rules, principles, and standards for deciding what is morally right or wrong when doing business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others. Causing low competence and low commitment. Telling - act of ordering employees, Trump & Martha Stewart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

rehearsing

A

When the receiver is preparing what to say in response instead of actively listening to sender’s message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

legal-ethical

A

When the law and personal or organizational ethics are in accordance with each other

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

legal

A

An act that is allowed or is in conformity with the law of the land

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

Relationship management

A

Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.

A business and their customer interactions

50
Q

Leadership

A

The activity of leading a group of people or an organization or the ability to do this

51
Q

Morals

A

Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group

52
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

53
Q

Wechsler Adult Intelligence Scale

A

An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents

54
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

Referent

55
Q

Situational Theories of Leadership

A

Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances

56
Q

Consideration

A

The relationship oriented behaviors of a leader. Includes communication and respect. Would fall under employee-member centered behaviors

57
Q

Hierarchy

A

It tends to be internally focused on internal processes and procedures and less flexible (e.g., government agencies). Conscientiousness

58
Q

Personal Communication

A

Information that is exchanged between sender and recipient for personal purposes

59
Q

transactional leadership

A

Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership

60
Q

channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

61
Q

Rational persuasion

A

Using facts, data, and logical arguments to try to convince others that your point of view is the best alternative

62
Q

Inspirational motivation

A

Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

63
Q

cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

64
Q

Attraction–selection–attrition A–S–A

A

A theory holding that 1 individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; 2 organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and 3 over time, those who do not fit in well are more likely to leave

65
Q

Simulation Feedback

A

Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies

66
Q

manager

A

An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them

67
Q

inspirational appeals

A

Engage values, emotions, and beliefs to gain support for course of action

68
Q

Legitimate power

A

Power that comes from one’s organizational role or position

69
Q

Internal transparency

A

Degree to which an organization operates with openness, communication, and accountability

70
Q

WGU Code of Student Conduct

A

The organizational code of ethics that governs responsible and respectful behavior at WGU

71
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

72
Q

Individualized consideration

A

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

73
Q

Power

A

The ability to influence the behavior of others to get what you want

74
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

75
Q

Machiavellian

A

Cunning, scheming, and unscrupulous. Manipulation in the work place

Michael

76
Q

McKinsey 7-S

A

An organizational model developed in the 1980s by Tom Peters and Robert Waterman the authors of In Search of Excellence that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance

*Shared values*
Structure
Systems
Style
Staff
Skills
Strategy
77
Q

Neuroticism

A

Sensitive/Nervous, People with neuroticism are anxious, irritable, and moody. N/A

78
Q

personality

A

The relatively stable feelings, thoughts, and behavioral patterns a person has

79
Q

cultural alignment

A

Linking of organizational goals with the employees’ personal goals

80
Q

individual contributor

A

An individual contributor is someone uses their personal skills to contributes to a team

81
Q

Knowledge

A

Facts, information, and skills acquired by a person through experience or education

82
Q

emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

83
Q

Nonverbal communication

A

Expressing information without the use of spoken or written words, such as using body language, tone of voice, facial expressions, and even silence

84
Q

Participative style

A

Leadership style that seeks input from subordinates. Leader has the final say. Makes employees feel like their opinions matter and are part of a team.

Selling -low competence , but high commitment

Participating- high competence but low commitment and confidence

85
Q

whistleblowers

A

Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization

86
Q

Process management

A

The management initiative to design work processes so that they align with the organization’s strategic goals

87
Q

Person–job fit

A

The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands

88
Q

Openness

A

Intentive/Curious, People who have a high level of openness are curious, original, creative, and open to new ideas.

Adhocracy
External focused/flexible

89
Q

Skills

A

Experience and behaviors associated with the application of knowledge

90
Q

self-awareness

A

Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts

91
Q

Person–organization fit

A

The degree to which a person’s values, personality, goals, and other characteristics match those of the organization

92
Q

intelligence quotient

A

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

93
Q

personal ethics

A

Codes, principles, and values that shape our interactions with others

94
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

95
Q

legal-unethical

A

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

96
Q

journaling

A

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

Improves emotional intelligence

97
Q

leadership style

A

Manner and approach of providing direction, implementing plans, and motivating people

98
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

99
Q

Laissez-faire style

A

A largely “hands-off” leadership style that provides considerable freedom to subordinates

Delegating- high commitment and confidence and high competence

100
Q

Organic

A

Organizational structure characterized by 1 flatness: communications and interactions are horizontal, 2 low specialization: knowledge resides wherever it is most useful, and 3 decentralization: great deal of formal and informal participation in decision-making

101
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

Empathize 
Define
Ideate 
Prototype 
Test
Implement
102
Q

Organizational culture

A

The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

103
Q

Mechanistic

A

Hierarchical, bureaucratic, organizational structure characterized by 1 centralization of authority, 2 formalization of procedures and practices, and 3 specialization of functions

Too down hierarchy with rigid departmentalizations best suited for stable work environments like hierarchy and autocratic

104
Q

Personal competencies

A

Emotional intelligence competencies related to self-awareness, self-regulation, and motivation

105
Q

leader

A

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

106
Q

Adhocracy

A

It tends to be more flexible and responsive to external forces and is characterized as a dynamic, entrepreneurial, and creative workplace (e.g., technology businesses). Openness, risk-taking and creativity are applauded and the employees are expected to impact the external environment. 

107
Q

CVF model Competing Values Framework

A

Framework for assessing organizational culture and organizational dynamics.

Cultural effectiveness 
Clan
Adhocracy
Hierarchy 
Market
108
Q

Oral communication

A

Expressing information or ideas through spoken words

109
Q

Clan

A

It tends to be more family oriented and flexible/internal and less structured and has a more extensive hierarchy (e.g., small start-up business). Agreeableness

110
Q

self-regulation

A

Controlling your thoughts and impulses in order to manage your internal state

Handling your emotions

111
Q

meditation

A

Focusing all of your energy and attention on one specific area of the present moment to control your emotions

112
Q

transformational leadership

A

Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership

113
Q

World Trade Organization WTO

A

International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members

114
Q

Written communication

A

Expressing information in the form of written words

115
Q

assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

116
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

117
Q

aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner, don’t take other’s opinions into account

118
Q

Acclimating

A

Yield and comply

I support results that establish and reinforce harmony. I generate positive and pleasing aspects of work

Blake & Mouton’s Leadership way
High concern for people , but no concern for production

119
Q

Sound

A

Contribute and commit

I support team action in a way that invites involvement and commitment. I explore all facts and alternative views to reach a shared understanding of the best solution

Blake & Mouton’s Leadership way
High concern for people and high concern for production

120
Q

Status Quo

A

Balance and compromise

I endorse results that are popular , but caution against taking unnecessary risk. I test my opinions with others involved to assure ongoing acceptability

Blake & Mouton’s Leadership way
Middle ground concern for people and concern for production without focusing on either

121
Q

Indifferent

A

Evade and elude

I distance myself from taking active responsibility for results to avoid getting entangled in problems. If forced, I take a passive or supportive position.

Blake & Mouton’s Leadership way
Low concern for people and low concern for production

122
Q

Controlling

A

Direct and dominate

I expect results and take controls by clearly stating a course of action. I enforce rules that sustain high results and do not permit deviation

Blake & Mouton’s Leadership way
Low concern for people , but high concern for production

Fundamentals for Success in Business (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions