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Question 1

ABILITY

Answer 1

Possession of the means or skill to do something

Question 2

ACTIVE LISTENING

Answer 2

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

Question 3

AGGRESSIVE COMMUNICATOR

Answer 3

Forceful communication style often carried out in a loud and hostile manner

Question 4

ASSERTIVE COMMUNICATOR

Answer 4

Productive communication style used by those who express their ideas while listening attentively to others

Question 5

ATTRACTION-SELECTION-ATTRITION

A-S-A

Answer 5

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

Question 6

ATTRITION

Answer 6

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

Question 7

AUTOCRATIC STYLE

Answer 7

Leadership style that keeps close control over subordinates and does not seek much input from others

Question 8

BARRIER TO EFFECTIVE COMMUNICATION

Answer 8

Factor that prevents the receiver from receiving and understanding the message accurately

Question 9

BEHAVIORAL EVENT INTERVIEWS

Answer 9

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

These are guided interview questions where individuals use their own words to describe their thoughts and feelings during a specific situation. The coach then uses individual responses to measure specific behaviors and competencies and establish a development plan.

Question 10

CHANNEL

Answer 10

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

Question 11

CODE OF ETHICS

Answer 11

Guide that publicly sets out an organization’s key values and ethical obligations

Question 12

COERCIVE POWER

Answer 12

Ability to take something away or punish someone for noncompliance

Question 13

COMMUNICATION

Answer 13

Sharing understanding and meaning via oral, nonverbal, and written forms

Question 14

COMMUNICATION STYLE

Answer 14

Dominant way in which an individual interacts and exchanges information with others

Question 15

CONSIDERATION

Answer 15

The relationship oriented behaviors of a leader

such as communication and respect

Question 16

CORPORATE SOCIAL RESPONSIBILITY

CSR

Answer 16

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

Question 17

CULTURAL ALIGNMENT

Answer 17

Linking of organizational goals with the employees’ personal goals