Fundamentals Flashcards
Teams in the NHS
Tradition in certain areas eg operating theatres
Community care and GP teams
NHS plan
Service reconfigurations
Why are teams important
Efficient
Improves decision making
Reduces medical error
Essential in complex, modern healthcare
What percentage of medical errors are due to breakdowns in teamwork
70%
A good healthcare team
Clear roles and understanding of each team member’s role
Mutual awareness of team member’s role
Knowledge sharing
Effective communication
Shared goals
Mutual respect and trust
Positive attitude
7 steps to patient safety
Build a safety culture
Lead and support staff
Integrate your risk management activity
Promote reporting
Involve and communicate with patients and public
Learn and share safety lessons
Implement solutions to prevent harm
Problems with teams in NHS
Healthcare teams are not all the same
Delivered by individuals from different professions
Medics often seen as outliers
Difficult to monitor
Obstacles to teams in the NHS
Environmental barriers:
Organisational- shifts/rotations
Location
Management
Other commitments of team members and professional specific goals
Complex leadership
SBAR communication checklist
Situation
Background
Assessment
Recommendation
Error
Any preventable event that may cause or lead patient harm
Types of human error
Errors of omission
Errors of commission
Professional negligence
Skill based errors
Rule/knowledge based
Errors of omission
Required action is delayed or not taken
Errors of commission
Wrong action taken
Professional negligence
Actions or omissions do not meet the standards of an ordinary, skilled professional who has competence
Skill based errors
Mistakes during routine tasks due to poor concentration/distraction
Rule/knowledge based errors
Inexperience leading to incorrect course of action, often in complex tasks
2 outcomes of medical errors
Adverse event
Near miss
Near miss
An event during care which has potential to cause harm but fails to develop
Adverse event
Incident that results in harm to a patient , not a result of illness