FUNDA: Nursing as an Art Communication

Question 1

A two- way process involving the sending and the receiving of a message

Answer 1

COMMUNICATION

Question 2

Two main purpose of comm.

Answer 2

influence others & obtain information

Question 3

teaching, express caring and comfort , influencing others may be helpful or non-helpful.

Answer 3

influence others

Question 4

assessment data, interview

Answer 4

Obtain information

Question 5

source-encoder; person or group who convey messages, decides on what language and words to use, arrange the words, tone and gestures.

Answer 5

SENDER

Question 6

is the thought, idea, or emotion one person sends to another person, what is actually said or written.

Answer 6

MESSAGE

Question 7

medium through which a message is transmitted.

Answer 7

channel

Question 8

the 3 major channels

Answer 8

visual, auditory, kinesthetic

Question 9

interprets, sort out the meaning of the message, person or group to whom the message is sent.

Answer 9

RECEIVER OR DECODER

Question 10

sensory dysfunction (eyes, ears, taste, nose etc…), mental dullness

Answer 10

physiological

Question 11

emotional character - fear of expressing one’s ideas to others, excitement, emotional instability

Answer 11

psychological

Question 12

thinking or social skills , trouble making decisions, reasoning, organization, insight

Answer 12

cognitive

Question 13

meaning of the decoded message matches the intent of the sender

Answer 13

Effective communication

Question 14

occurs when receiver misinterprets the sent message

Answer 14

Ineffective communication

Question 15

the response from the receiver that enables the sender to verify that the message received was the message sent, allows the sender to correct or reword a message

Answer 15

FEEDBACK OR RESPONSE

Question 16

they are the person’s frame of reference, involves: culture, age, emotions, education, language and attention

Answer 16

INFLUENCES

Question 17

Methods of communication

Answer 17

verbal, non-verbal, electronic

Question 18

The use of words, either spoken or written, to send a message.]

Answer 18

VERBAL COMMUNICATION

Question 19

method of VC where: for communication to take place, both speaking & listening must occur

Answer 19

speaking/listening

Question 20

method of VC where: the manner of speech modifies the feeling and impact of the message, rate of speech: indicates interest, anxiety, boredom, or fear.

Answer 20

Pace and Intonation

Question 21

method of VC where: the receiver reads the words,
reader must understand the words &then attach meaning to them.

Answer 21

Writing/ Reading

Question 22

transmission of message without the use of words, partly learned behavior partly instinct, generally done unconsciously

Answer 22

NON-VERBAL COMMUNICATION or BODY LANGUAGE

Question 23

7 ways of communicating non-verbally

Answer 23

gestures, facial expression, posture & gait, eye contact, body position, physical appearance, & touch

Question 24

non verbal comm where
- often referred to as “talking with hands”
- may be used to clarify a verbal message, to emphasize an idea, to hold another’s attention, or to relieve stress.
- Sign language
- pacing back and forth, tapping of the hands and feet

Answer 24

Gestures

Question 25

non verbal comm where: - big smile = happy - “curled up” nose = displeasure - raised eyebrows? - emoji's (part of conveying facial expressions in text messages) | some people have very expressive faces, others do not.

Answer 25

Facial Expressions

Question 26

non verbal comm where - good posture, with head held up, & a purposeful gait = self-confidence, competence & positive self-image - stooped shoulders, downward-held head & shuffling gait= convey low self-esteem, depression, lack of confidence or apathy.

Answer 26

Posture and Gait

Question 27

non verbal comm where - Generally interpreted as indicating interest & attention - Lack of eye contact = indicate avoidance, disinterest or discomfort.

Answer 27

eye contact

Question 28

non verbal comm where - crossed arms = indicate withdrawal or cold behavior - open position (arms held freely at the sides) = receptive attitude

Answer 28

body position

Question 29

non verbal comm where - clean, neat, appropriately dressed = conveys a positive image, knowledge, & competence - dirty, sloppy or inappropriately - dressed =conveys the message of “I don’t care how I look”.

Answer 29

physical appearance

Question 30

non verbal comm where - is a simple yet powerful means of non-verbal communication

Answer 30

touch