Functional Areas In A Business Flashcards
Who are Human resources
Role= They are concerned with looking after employees they will arrange training and keep staff records
Typical tasks= regular meetings with staff and checking everything is ok, organising training days or going through with strikes and protests and recruitment or firing people in the workplace
What ICT do you use= file server fire wall inputting internet office software and spreadsheets database
Who are production department
Role= responsible for making the product they must make sure that manufacturing deadlines are met, so goods are available for the consumers
Tasks= people who turn the raw materials into the product that is been created basically I’m charge of the first stage of the making of the product they but raw materials and covert then
Who are operations
Role= carry out the day to day jobs it provides back up for other departments
Who are marketing
Role= responsible for finding out what customers want, promoting the product or service provided and tempting the customer to buy the product
Tasks= primary research and secondary research this could be done through questionnaires or using the internet
What ICT might they use= the use of office software to make the questionnaire or advertisement products
What are sales department
Role= give the consumer a high quality service otherwise the consumer will buy another product
Tasks they carry out= making sure they sell enough products to make profit for the company
What ICT will they use= sales system to process customer orders and track customer orders also to check they are paying, SOP sales ordering processing to access advertisement television adds
Who are distribution
Role= make sure that they deliver the goods to either retailers or customers on time
Tasks= the delivery of products to where they need to be, who will take the products to where they need to be
ICT they will use= when using the internet or sat nav to find the location
Who are ICT services
Role= Install computer equipment and systems and ensure that it works on demand
Typical tasks= electronic communications, electronic transactions, data sharing, security systems and online support for customers
What ICT will they use= networks, exchanging information, gateway, support for people using ICT and security for computers
Who are customer services
Role= Responsible for looking after customer they will answer their questions and solve their problems
Typical tasks= complaints feedback customer questionnaires
What ICT do they use= telephone communications the whole process of how customers can communicate with the business e.g. Online landline and mobile phones
