Full menu knowledge Flashcards
Why do we need to “Find the Why” and “Feed the Why”?
Because no two guests are the same, and understanding their underlying motivations and needs helps provide personalized and memorable dining experiences.
What should you do to uncover the underlying motivations and needs of a guest?
Be present and listen, care deeply about the guest, and use the HAK - Act on the Facts and Know the Notes.
What are some motivations guests might have for dining out
Celebrating, being an experimental foodie, an intimate anniversary, a quick healthy lunch, or it being their first time visiting.
How can you make a guest’s dining experience more memorable once you identify their “Why”?
By making recommendations or sharing stories that address their needs and using hospitality to connect emotionally with them.
What is a way to connect emotionally with guests and enhance their dining experience?
Share relevant information, such as stories or descriptive language about dishes.
How can you accommodate a guest with dietary restrictions?
Mentioning options like “It comes in a gluten aware option.”
What should the server/bartender do first when taking an order to identify allergies?
Ask all tables if there are any allergies or dietary restrictions they should be aware of.
What is to be used by the server/bartender to help select a dish that does not contain specific allergens?
The Allergy Guide located on the iPad.
What should the server/bartender do after discussing options with a guest who has allergies?
Ring in the item, highlighting the allergy and the modifications discussed.
What is the manager’s role after the guest’s order is placed with allergies noted?
The manager consults and confirms with the guest, using the Allergy Guide and/or consulting with the Sous Chef if needed.
How should the manager ensure the guest is clear on their order and modifications?
By approaching the table, discussing the allergy and modifications, and providing assurance that allergies are treated with the utmost importance.
What does the manager do before sending the order to the kitchen?
Review the order in the POS and confirm it can be sent or highlight additional modifications needed.
Who ensures the food runner is aware of the allergy?
The Expo.
What should the food runner verbally state to the guest when delivering an order with allergy modifications?
The allergy and the modifications made to the dish.
What document/resource is crucial for both servers and managers in handling allergies?
The Allergy Guide.
What should the server say while introducing the seafood platter?
“Let me take you on a tour of what we have: poached lobster tail, fresh oysters (list variety), our Ahi tuna tataki, a crispy prawn/dynamite roll and poached prawns tossed with a lemon vinaigrette.”
What accouterments accompany the seafood platter?
Black pepper yuzu mignonette, fresh horseradish, spicy house-made cocktail sauce, and pickled ginger and wasabi.
What utensils should be delivered with the seafood platter?
2 x demitasse spoon for mignonette & cocktail sauce, 1 oyster fork per person, chopsticks (one per person) BY REQUEST ONLY, 1 soy bottle.
What should be done prior to the delivery of the seafood platter
Share plates should be preset with the table.
Who brings the sides and additional requested items to the table first?
The first person.
What items does the first person bring to the table before the platter is delivered?
Chopsticks (if requested) and soy bottle.
Who brings out the seafood platter and delivers the description to the table?
The second person.
What is an important step the second person takes after delivering the platter?
Takes the table through the platter with a detailed delivery description.
In the delivery process, how should the team ensure that each guest has what they need for the seafood platter?
By bringing the appropriate utensils and condiments, and providing a clear description of the platter and accouterments.