Full menu knowledge Flashcards
Why do we need to “Find the Why” and “Feed the Why”?
Because no two guests are the same, and understanding their underlying motivations and needs helps provide personalized and memorable dining experiences.
What should you do to uncover the underlying motivations and needs of a guest?
Be present and listen, care deeply about the guest, and use the HAK - Act on the Facts and Know the Notes.
What are some motivations guests might have for dining out
Celebrating, being an experimental foodie, an intimate anniversary, a quick healthy lunch, or it being their first time visiting.
How can you make a guest’s dining experience more memorable once you identify their “Why”?
By making recommendations or sharing stories that address their needs and using hospitality to connect emotionally with them.
What is a way to connect emotionally with guests and enhance their dining experience?
Share relevant information, such as stories or descriptive language about dishes.
How can you accommodate a guest with dietary restrictions?
Mentioning options like “It comes in a gluten aware option.”
What should the server/bartender do first when taking an order to identify allergies?
Ask all tables if there are any allergies or dietary restrictions they should be aware of.
What is to be used by the server/bartender to help select a dish that does not contain specific allergens?
The Allergy Guide located on the iPad.
What should the server/bartender do after discussing options with a guest who has allergies?
Ring in the item, highlighting the allergy and the modifications discussed.
What is the manager’s role after the guest’s order is placed with allergies noted?
The manager consults and confirms with the guest, using the Allergy Guide and/or consulting with the Sous Chef if needed.
How should the manager ensure the guest is clear on their order and modifications?
By approaching the table, discussing the allergy and modifications, and providing assurance that allergies are treated with the utmost importance.
What does the manager do before sending the order to the kitchen?
Review the order in the POS and confirm it can be sent or highlight additional modifications needed.
Who ensures the food runner is aware of the allergy?
The Expo.
What should the food runner verbally state to the guest when delivering an order with allergy modifications?
The allergy and the modifications made to the dish.
What document/resource is crucial for both servers and managers in handling allergies?
The Allergy Guide.
What should the server say while introducing the seafood platter?
“Let me take you on a tour of what we have: poached lobster tail, fresh oysters (list variety), our Ahi tuna tataki, a crispy prawn/dynamite roll and poached prawns tossed with a lemon vinaigrette.”
What accouterments accompany the seafood platter?
Black pepper yuzu mignonette, fresh horseradish, spicy house-made cocktail sauce, and pickled ginger and wasabi.
What utensils should be delivered with the seafood platter?
2 x demitasse spoon for mignonette & cocktail sauce, 1 oyster fork per person, chopsticks (one per person) BY REQUEST ONLY, 1 soy bottle.
What should be done prior to the delivery of the seafood platter
Share plates should be preset with the table.
Who brings the sides and additional requested items to the table first?
The first person.
What items does the first person bring to the table before the platter is delivered?
Chopsticks (if requested) and soy bottle.
Who brings out the seafood platter and delivers the description to the table?
The second person.
What is an important step the second person takes after delivering the platter?
Takes the table through the platter with a detailed delivery description.
In the delivery process, how should the team ensure that each guest has what they need for the seafood platter?
By bringing the appropriate utensils and condiments, and providing a clear description of the platter and accouterments.
What is the key part of delivery expectations for the seafood platter?
Ensure all the sides, utensils, and additional requests are met and the platter is introduced clearly for the guests’ enjoyment.
When should share plates be used?
When guests are sharing appetizers or entrees.
How many share plates should be provided?
One share plate per person.
Should additional napkins be provided with the share plates?
No, do not provide additional napkins with the share plates.
Who is responsible for delivering share plates before the food arrives?
The service team.
How should share plates be placed?
One plate in front of each guest.
Is it acceptable to stack share plates in the middle of the table?
No, do not stack plates in the middle of the table.
When should additional napkins be provided?
Only if requested by the guest.
Who might be interested in trying the Roast Beef Sliders?
A duo or group looking for something to share, or an Earls regular who enjoys our burgers and wants to try something new.
What is a key selling point for the “Find the Why” aspect of the Roast Beef Sliders?
They are a perfect option for sharing and offer a new twist for guests who enjoy our burgers.
What ingredients are the Roast Beef Sliders made with?
Burger Buns, Roast Beef, Peppercorn Sauce, Horseradish Cream, Jalapeno Havarti, Pickles, Arugula, Crispy Onion, Lemon Vinaigrette.
How can you “Feed the Why” when recommending the Roast Beef Sliders to a guest?
Emphasize the peppercorn roast beef, horseradish cream, melted jalapeno cheese, and pickles.
How would you describe the layers of the Roast Beef Sliders from bottom to top?
Start with Burger Buns, then Roast Beef, Peppercorn Sauce, Horseradish Cream, Jalapeno Havarti, Pickles, Arugula, Crispy Onion, and finish with Lemon Vinaigrette.
What is a good drink pairing with the Roast Beef Sliders to share with guests?
White Peach Whiskey Sour.
What story can you share about the Roast Beef Sliders to make them more appealing?
Highlight how the peppercorn roast beef and horseradish cream are topped off with melted jalapeno cheese and pickles, creating a delicious and shareable experience.
What type of dish are the Roast Beef Sliders categorized as?
Shareable.
ho might be interested in trying the Yuzu Calamari?
A duo or group looking for something to share, someone seeking an amazing late-night snack, or the perfect lunchtime appetizer.
What is a key selling point for the “Find the Why” aspect of the Yuzu Calamari?
It’s a refreshingly light option with a kick of spice, ideal for sharing or as a snack/appetizer at various times.
What ingredients are used to make the Yuzu Calamari?
Marinated Squid, GF Flour, Togarashi Spice, Cucumber, Jalapeno rings, Watermelon Radish Coins, Lemon Wedge, Micro Cilantro, Yuzu Aioli.
How can you “Feed the Why” when recommending the Yuzu Calamari to a guest?
Highlight the light, crispy squid with a kick of spice and tangy yuzu aioli.
How would you describe the layers of the Yuzu Calamari from bottom to top?
Start with Marinated Squid coated in GF Flour and Togarashi Spice, then add Cucumber, Jalapeno rings, Watermelon Radish Coins, a Lemon Wedge, Micro Cilantro, and drizzle with Yuzu Aioli.
What is a good drink pairing with the Yuzu Calamari to share with guests?
Coconut Mango Margarita.
What story can you share about the Yuzu Calamari to make it more appealing?
Emphasize that it’s a refreshingly light, crispy squid dish with a kick of spice, perfect for sharing or enjoying as a late-night snack or lunchtime appetizer.
Who might be interested in trying the Angry Chicken Lettuce Wraps?
Health-conscious guests looking for a lower-carb starter option or guests looking for a great appetizer to share.
What is a key selling point for the “Find the Why” aspect of the Angry Chicken Lettuce Wraps?
It’s a perfect fresh and tangy shareable appetizer that caters to both health-conscious guests and those looking for an enjoyable appetizer to share.
What ingredients are used to make the Angry Chicken Lettuce Wraps?
Fried Chicken Thigh, Butter Lettuce Cups, Angry Chili Sauce, Carrots, Cucumbers, Puffed Rice Squares, Micro Cilantro, Lime, Tajin.
How can you “Feed the Why” when recommending the Angry Chicken Lettuce Wraps to a guest?
Emphasize the tender chicken, fresh garden vegetables, and the sweet and spicy Angry Chili Sauce in a lower-carb, shareable format.
How would you describe the Angry Chicken Lettuce Wraps’ flavor profile and composition?
A perfect fresh and tangy shareable appetizer with tender chicken, fresh garden vegetables, and a sweet-and-spicy Angry Chili Sauce.
What type of dish are the Angry Chicken Lettuce Wraps categorized as?
Shareable
What nutritional benefit can you highlight about the Angry Chicken Lettuce Wraps?
They are a lower-carb option, making them appealing to health-conscious guests.
Who might be interested in trying the Angry Tofu Lettuce Wraps?
Health-conscious guests looking for a lower-carb starter option or guests looking for a protein-packed dish.
What is a key selling point for the “Find the Why” aspect of the Angry Tofu Lettuce Wraps?
It’s a perfect fresh and tangy shareable appetizer that’s both low-carb and high in protein, catering to health-conscious guests.
What ingredients are used to make the Angry Tofu Lettuce Wraps?
Crispy Sushi Tofu, Butter Lettuce Cups, Angry Chili Sauce, Carrots, Cucumbers, Puffed Rice Squares, Micro Cilantro, Lime, Tajin.
How can you “Feed the Why” when recommending the Angry Tofu Lettuce Wraps to a guest?
Emphasize the crispy tofu, fresh garden vegetables, and the sweet and spicy Angry Chili Sauce in a lower-carb, shareable format.
Who might be interested in trying Earls Wings?
A duo looking for a classic shareable or guests looking for a protein-packed dish.
What is a key selling point for the “Find the Why” aspect of Earls Wings?
They are a classic and protein-packed shareable appetizer.
What ingredients are used to make Earls Wings?
Chicken Wings and Drumsticks, Salt, Pepper, Parmesan Dip.
How can you “Feed the Why” when recommending Earls Wings to a guest?
Emphasize that they are an Earls Classic served with a rich and creamy Parmesan dip, making them a great appetizer to share.
How would you describe the flavor profile and composition of Earls Wings?
A classic combination of chicken wings and drumsticks seasoned with salt and pepper, served with a rich and creamy Parmesan dip.
What dip is served with Earls Wings?
Parmesan Dip.
Who might be interested in trying Jumbo Lump Crab Cakes?
A guest looking for an elevated happy hour option or the perfect addition to any seafood entrée.
What are the ingredients used to make the Jumbo Lump Crab Cakes?
Remoulade, Jumbo Lump Crab Cake, Prawns, Jalapeño, Corn, Celery, Green Onion, Capers, Fennel Slaw, Cilantro, Micro Greens.
How can you “Feed the Why” when recommending Jumbo Lump Crab Cakes to a guest?
Emphasize that the tangy caper lemon remoulade perfectly complements the seared golden crab cake.
How would you describe the flavor profile and composition of Jumbo Lump Crab Cakes from bottom to top?
Start with the seared golden Crab Cake, topped with Prawns, Jalapeño, Corn, Celery, Green Onion, Capers, Fennel Slaw, Cilantro, and Micro Greens, finished with tangy caper lemon remoulade.
What type of dish are Jumbo Lump Crab Cakes categorized as?
Shareable
What makes the Crab Cake appetizer an attractive option for guests?
The elevated flavor profile and the perfect pairing with seafood entrées.
What sauce is served with Jumbo Lump Crab Cakes, and what is its role?
The tangy caper lemon remoulade, which is the perfect flavor pairing for the seared crab cake.
How can these crab cakes be described to a guest?
As a sophisticated shareable appetizer featuring seared golden crab cakes paired with a tangy caper lemon remoulade.
Who might be interested in trying the Warm Spinach + Three Cheese Dip?
An Earls fan favorite and a group looking for an addicting appetizer to share.
What is a key selling point for the “Find the Why” aspect of the Warm Spinach + Three Cheese Dip?
It’s a rich and creamy cheese, spinach, and artichoke dip that is perfect for sharing.
What ingredients are used to make the Warm Spinach + Three Cheese Dip?
Artichokes, Spinach, Blend of Cheeses, Anchovies, Onion, Garlic, Chives, served with Ciabatta Bread.
How can you “Feed the Why” when recommending the Warm Spinach + Three Cheese Dip to a guest?
Emphasize that it’s a warm, rich, and creamy dip that’s perfect for sharing, made with cheese, spinach, and artichokes, and served with fresh ciabatta bread.
Describe the layers and key components of the Warm Spinach + Three Cheese Dip from bottom to top.
Start with Artichokes and Spinach mixed with a Blend of Cheeses, Anchovies, Onion, and Garlic, topped with Chives, and served with Ciabatta Bread.
What type of dish is the Warm Spinach + Three Cheese Dip categorized as?
Shareable
What bread is served with the Warm Spinach + Three Cheese Dip?
Ciabatta Bread.
Who might be interested in trying Crispy Chicken Tenders?
A duo looking for an addictive appetizer to share or someone looking for a great entrée lunch option.
What is a key selling point for the “Find the Why” aspect of Crispy Chicken Tenders?
They are an addictive shareable appetizer or a satisfying entrée lunch option.
What ingredients are used to make Crispy Chicken Tenders?
Chicken Tenders, Yukon Gold Potatoes, Plum Sauce.
How can you “Feed the Why” when recommending Crispy Chicken Tenders to a guest?
Emphasize the crispy chicken tenders served with warm Yukon gold fries and delicious plum sauce.
Describe the layers and key components of Crispy Chicken Tenders from bottom to top.
Start with crispy Chicken Tenders, paired with warm Yukon Gold Fries, and served with Plum Sauce.
What type of dish are Crispy Chicken Tenders categorized as?
Shareable.
How can guests customize their Crispy Chicken Tenders dish?
By upgrading their side to Soup, Salad, Yam Fries, or Truffle Fries.
What sauce is served with Crispy Chicken Tenders?
Plum Sauce.
What can you educate guests about when they order Crispy Chicken Tenders?
inform them that it comes with fries and offer to upgrade the side to soup, salad, yam fries, or truffle fries.
what do the crispy tenders pair well with?
AROMATIC WHITE, PINOT
GRIS
Who might be interested in ordering French Fries?
An Earls fan favorite and someone looking for a small light snack.
What is a key selling point for the “Find the Why” aspect of French Fries?
They are a favorite among Earls patrons and are perfect for a light snack.
What ingredients are used to make French Fries?
A: Yukon Gold Potatoes and Salt.
How can you “Feed the Why” when recommending French Fries to a guest?
Emphasize that they are crispy, shoestring-cut Yukon potato fries seasoned to perfection with salt.
Who might be interested in ordering Yam Fries?
An Earls fan favorite and someone looking to share something small and simple to start.
What ingredients are used to make Yam Fries?
Yam Fries and Garlic Aioli Dip.
How can you “Feed the Why” when recommending Yam Fries to a guest?
Emphasize the crispy sweet potatoes paired with a creamy garlic aioli dip.
Describe the composition of Yam Fries from bottom to top.
Crispy sweet potato fries served with a creamy garlic aioli dip.
How would you describe the texture and flavor of Earls Yam Fries?
Crispy and sweet, complemented by a creamy and flavorful garlic aioli dip.
Who might be interested in ordering Truffle Fries?
A guest who loves truffle and a punch of flavor, or an Earls regular who enjoys our fries and wants to try something new.
What is a key selling point for the “Find the Why” aspect of Truffle Fries?
They offer a distinctive truffle flavor and are perfect for those looking to elevate their fry experience.
What ingredients are used to make Truffle Fries?
Yukon Gold Potato Fries, Parmesan Cheese, Chives, Garlic Truffle Aioli Dip.
How can you “Feed the Why” when recommending Truffle Fries to a guest?
Emphasize the crispy shoestring-cut fries, finished with a pepper medley and served with a flavorful garlic truffle aioli.
How would you describe the texture and flavor of Earls Truffle Fries?
Crispy, savory fries with a finishing touch of Parmesan cheese, chives, and a punch of flavor from the garlic truffle aioli.
What might interest someone in ordering the Seafood Platter?
It’s the perfect way to sample a variety of our seafood appetizers together, ideal for sharing among 2-4 people.
What are the core components of the Seafood Platter?
Shucked Oysters, Sushi Roll (dependent on location), Ahi Tuna Tataki, Prawn Cocktail, Lobster Tail, Lemon Wedge, Yuzu Black Pepper Mignonette, Horseradish, Cocktail Sauce.
How can you “Feed the Why” when recommending the Seafood Platter to a guest?
Emphasize that it allows guests to sample a variety of seafood appetizers, including fresh oysters, poached shrimp, lobster tail, Ahi tuna tataki, and a sushi roll, making it perfect for sharing.
Describe the composition of the Seafood Platter.
A variety of seafood items including Shucked Oysters, a Sushi Roll (varies by location), Ahi Tuna Tataki, Prawn Cocktail, and Lobster Tail, complemented with a Lemon Wedge, Yuzu Black Pepper Mignonette, Horseradish, and Cocktail Sauce.
What makes the Seafood Platter special for guests?
It offers a diverse selection of seafood appetizers that are fresh, flavorful, and perfect for sharing among 2-4 people.
What sauces and accompaniments are included with the Seafood Platter?
Yuzu Black Pepper Mignonette, Horseradish, Cocktail Sauce, and a Lemon Wedge.
Who might be interested in ordering Oysters on the Half Shell?
A duo looking for an addictive and elevated appetizer to share, or someone looking for an amazing Happy Hour snack.
What is a key selling point for the “Find the Why” aspect of Oysters on the Half Shell?
They are an elevated appetizer perfect for sharing and a fresh, high-quality option for Happy Hour.
What ingredients are used to make Oysters on the Half Shell?
Shucked Oysters, Lemon Wedge, Grated Horseradish, Mignonette.
How can you “Feed the Why” when recommending Oysters on the Half Shell to a guest?
Emphasize the fresh Merasheen Bay oysters with a crisp, clean brine flavor, sweet with salinity, and a white cream color from its icy waters.
Describe the composition of Oysters on the Half Shell from bottom to top.
Start with the fresh Shucked Oysters, accompanied by a Lemon Wedge, Grated Horseradish, and Mignonette.
What type of dish are Oysters on the Half Shell categorized as?
Sushi + Raw.
What makes Earls’ Oysters on the Half Shell special?
Earls is an exclusive buyer of Merasheen Bay oysters, known for their quality, safety, and security. These oysters are flown in twice per week from St. Johns, ensuring freshness.
How would you describe the texture and flavor of Merasheen Bay Oysters?
They have a crisp and clean brine flavor, sweet with salinity, and a white cream color, indicative of their icy water origin.
Who might be interested in ordering White Sturgeon Caviar?
A duo looking for an addictive appetizer to share or an adventurous foodie looking to experiment with new flavors.
What is a key selling point for the “Find the Why” aspect of White Sturgeon Caviar?
It is an exquisite, world-class white sturgeon roe with a smooth buttery texture and a faint hint of ocean spray.
What ingredients are used to make White Sturgeon Caviar?
White Sturgeon Roe, Acadian Emerald Caviar from New Brunswick, Crème Fraiche, Chives, Potato Chips.
How can you “Feed the Why” when recommending White Sturgeon Caviar to a guest?
Highlight the luxurious and smooth buttery texture of the sturgeon roe and its faint hint of ocean spray, paired with Crème Fraiche, chives, and potato chips for a delicate balance of flavors.
What type of dish is White Sturgeon Caviar categorized as?
Sushi + Raw.
What makes White Sturgeon Caviar special for guests?
It offers a world-class caviar experience with a touch less salt, smooth buttery texture, and a faint hint of ocean spray, making it a delightful and addictive appetizer.
Who might be interested in ordering Daily Conservas?
An Earls regular who wants to try a new seafood dish.
What are the main ingredients used to make Daily Conservas?
Conservas, Prepared Spanish Sardines in Hot Oil Tin, Potato Chips, Lemon, Habanero Hot Sauce.
How can you “Feed the Why” when recommending Daily Conservas to a guest?
Emphasize the perfectly chilled conservas served with crispy potato chips, lemon, and a spicy habanero hot sauce for a delicious and unique seafood experience.
Describe the presentation and composition of Daily Conservas from bottom to top.
Beginning with prepared Spanish Sardines in a hot oil tin conservas, served with crispy Potato Chips, accompanied by Lemon wedges, and Habanero Hot Sauce for added spice.
What type of dish are Daily Conservas categorized as
Sushi + Raw.
Who might be interested in ordering Ahi Tuna Tataki?
An Earls regular who wants to try a new seafood flavor, or a guest looking for an elevated seafood appetizer.
What are the main ingredients used to make Ahi Tuna Tataki?
Citrus Ahi Tuna, Pickled Ginger, Pickled Shimeji Mushrooms, Yuzu Broth, Crispy Onions, Avocado Puree, Fennel, Microgreens.
How can you “Feed the Why” when recommending Ahi Tuna Tataki to a guest?
Highlight the neatly shingled ahi tuna over flavorful pickled ginger and shimeji mushrooms, immersed in yuzu broth and garnished with bright green avocado puree for a sophisticated and fresh taste experience.
