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RDIMCON > FRONT OFFICE TERMS > Flashcards

FRONT OFFICE TERMS Flashcards

1
Q

Accommodation

A

Description of bed-type and location of a particular room.

The specifics of the room.

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2
Q

Description of bed-type and location of a particular room.

A

Accommodation

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3
Q

Advance Deposit

A

Money received by the hotel in advance. Can be refunded upon check-out.

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4
Q

Money received by the hotel in advance. Can be refunded upon check-out.

A

Advance Deposit

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5
Q

Advance Payment

A

The amount of money required to guarantee the stay of the guest. The payment usually covers the entire stay and the total number of rooms reserved.

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6
Q

The amount of money that is required to guarantee the stay of the guest. The payment usually covers the entire stay and the total number of rooms reserved.

A

Advance Payment

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7
Q

Amenity

A

A gift for the guest, either requested by guest or management. Can include F&B items like fruit basket or promotional items.

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8
Q

A gift for the guest, either requested by guest or management. Can include F&B items like fruit basket or promotional items.

A

Amenity

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9
Q

Arrivals

A

Guests who are about to check in.

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10
Q

Guests who are about to check in.

A

Arrivals

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11
Q

Block

A

A room that is being held for a certain guest on a specific date.

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12
Q

A room that is being held for a certain guest on a specific date.

A

Block

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13
Q

Cancellation

A

If the reservation is cancelled before the cancellation policy takes place and that the guest did not make any payment at all.

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14
Q

If the payment is cancelled before the cancellation policy is implemented. Also when a guest has not made a payment at all.

A

Cancellation

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15
Q

Commission

A

Money sent to travel agents as a payment for sending guests to a hotel. 10% of room rate per night.

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16
Q

Money sent to travel agents for bringing the guests to the hotel. Usually 10% of room rate per night.

A

Commission

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17
Q

Comp

A

A room that is complimentary

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18
Q

A room that is complimentary

A

Comp

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19
Q

Confirmation

A

A written notice from the hotel or the Central Reservations Office to a future guest confirming their reservations. No payment has been made yet.

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20
Q

A written notice from the hotel or the Central Reservations Office to a future guest confirming their reservations. No payment has been made yet.

A

Confirmation

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21
Q

Connecting Rooms

A

Adjacent rooms that have internally connecting doors

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22
Q

Adjacent rooms that have internally connecting doors

A

Connecting Rooms

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23
Q

Corporate Rate

A

Rate set by the hotel for all guests whose bookings are made by a company listen in our Corporate Account Book.

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24
Q

Rate set by the hotel for all guests that book through a company under our Corporate Account Book

A

Corporate Rate

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25
A guest who checks in and out on the same day. Check-out will be after the posted check-out time and before 6:00pm. Charge is typically half the double rate of the room.
Day Use
26
A guest who typically checks in and out on the same day. Checks out after the written time and before 6pm. Charge is usually half of double the room's price.
Day Use
27
Departure
Check-out guest
28
Check-out guest
Departure
29
Did Not Check Out (DNCO)
The guest left the hotel and their room vacant without settling their accounts
30
The guest left the hotel and their room vacant without settling their accounts
Did Not Check Out (DNCO)
31
Direct Bill
Sending the guest their bill after check-out. Normally, credit has been established prior to check in. The agent must not require credit or advance payment at the time of guest registration.
32
Sending the guest their bill after check-out. Credit is usually established prior to check-in. The agent must not require credit or advance payment at the time of guest registration.
Direct Bill
33
Double Occupancy
Rooms occupied by more than one person.
34
Rooms occupied by more than one person
Double Occupancy
35
Double Check-in
When two unrelated guests are mistakenly sent to the same room
36
When two unrelated guests are mistakenly sent to the same room
Double Check-in
37
Downgrade
Moving a guest to a room with lower rate compared to one that they initially reserved
38
Moving a guest to a room with a lower rate compared to the one they initially reserved
Downgrade
39
Due-Out
Room expected to be vacated that day
40
Room expected to be vacated that day
Due-Out
41
When people arrive earlier than the reserved time
Early Arrival
42
Early Arrival
When guests arrive at the hotel before the reserved time
43
Authorized change of departure dates and time beyond the posted check-out time
Extension
44
Extension
Authorized extended change of departure date and time beyond the posted check-out time
45
Guest Folio
Statement of guest's charges
46
Statement of guest's charges
Guest Folio
47
Guest History/Profile
Guest's previous visits to the hotel
48
Guest's previous visits to the hotel
Guest History/Profile
49
Guaranteed Reservation
When the guest paid for their stay in advance
50
When the guest paid for their stay in advance
Guaranteed Reservation
51
House Count
Occupancy of the hotel
52
Occupancy of the hotel
House Count
53
Sharer
Guest who checks into a room with an already registered guest requiring a separate account
54
Gues who checks into a room with an already checked in guest requiring a separate account
Sharer
55
Late Charge
Charge posted to a guest account after checking out
56
Charge posted to a guest account after checking out
Late Charge
57
Late Check-Out
Additional time allotted by the hotel after normal check-out time.
58
Additional time allotted by the hotel after normal check-out time
Late Check Out
59
No Show
Did not arrive when accommodation was reserved and guaranteed
60
Did not arrive when accommodation was reserved and guaranteed
No Show
61
Package
Combination of room, meals, or other services in one saving plan
62
Combination of meals, services, and rooms all in one savings plan
Package
63
Out of Order
Undergoing maintenance rooms that cannot be sold
64
Undergoing maintenance rooms that cannot be sold
Out of order
65
Out of Service
Being maintaned and can be sold within the day
66
Being maintained and can be sold within the day
Out of service
67
Past Due Out
Guests who are due out and have not checked out by the posted check-out time
68
Guests who are due out and have not yet checked out before the checkout time
Past Due Out
69
Pledge Relocate/Bump Off
Due to 100% occupancy, guest has been relocated to another hotel
70
Due to 100% occupancy, guest has been relocated to another hotel
Bump Off / Pledge Relocate
71
Posted After Check-out (PACO)
Charge posted to a guest account after a guest checked out (late charge)
72
Charge posted on a guest account after the guest checked out (late charge)
Posted After Check-Out
73
Pre-Register
Registered in advance
74
Registered in advance
Pre-Registered
75
PMS
Property Management System (Fidelio and Opera)
76
Property Management System (Fidelio and Opera)
PMS
77
Quoted Rate
Confirmed Rate
78
Confirmed Rate
Quoted Rate
79
Rate Change
When the room rate is altered for an already occupied room
80
When the room rate is altered for an already occupied room
Rate Change
81
Rebate
Crediting (or removing) charges from a guest account
82
Crediting (or removing) charges from a guest account
Rebate
83
Register
Guest and hotel finalizes a room rental agreement and departure date.
84
Guest and hotel finalizes a room agreement and departure date.
Register
85
Rollaway Bed
Additional bed (one per room)
86
Additional bed (one per room)
Rollaway bed
87
Room Change
Requests to be changed into a different room during their stay
88
Requests to be changed into a different room during their stay
Room Change
89
Share With
Two or more guests in the same room but with different accounts
90
Two or more guests in the same room but with different accounts
Stay With
91
Stay-Over
Guest extending their stay beyond the original departure date
92
Guest extending their stay beyond the original chosen date
Stay-Over
93
System Down
Computer deadW
94
When a computer is inoperative
System Down
95
System Up
Computer good
96
96
Computer is operative
System Up
97
Tour
Formal assembly of guests travelling together with an escort
98
Formal as

RDIMCON (3 decks)

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