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RDIMCON > FRONT OFFICE TERMS > Flashcards

FRONT OFFICE TERMS Flashcards

1
Q

Accommodation

A

Description of bed-type and location of a particular room.

The specifics of the room.

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2
Q

Description of bed-type and location of a particular room.

A

Accommodation

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3
Q

Advance Deposit

A

Money received by the hotel in advance. Can be refunded upon check-out.

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4
Q

Money received by the hotel in advance. Can be refunded upon check-out.

A

Advance Deposit

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5
Q

Advance Payment

A

The amount of money required to guarantee the stay of the guest. The payment usually covers the entire stay and the total number of rooms reserved.

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6
Q

The amount of money that is required to guarantee the stay of the guest. The payment usually covers the entire stay and the total number of rooms reserved.

A

Advance Payment

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7
Q

Amenity

A

A gift for the guest, either requested by guest or management. Can include F&B items like fruit basket or promotional items.

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8
Q

A gift for the guest, either requested by guest or management. Can include F&B items like fruit basket or promotional items.

A

Amenity

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9
Q

Arrivals

A

Guests who are about to check in.

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10
Q

Guests who are about to check in.

A

Arrivals

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11
Q

Block

A

A room that is being held for a certain guest on a specific date.

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12
Q

A room that is being held for a certain guest on a specific date.

A

Block

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13
Q

Cancellation

A

If the reservation is cancelled before the cancellation policy takes place and that the guest did not make any payment at all.

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14
Q

If the payment is cancelled before the cancellation policy is implemented. Also when a guest has not made a payment at all.

A

Cancellation

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15
Q

Commission

A

Money sent to travel agents as a payment for sending guests to a hotel. 10% of room rate per night.

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16
Q

Money sent to travel agents for bringing the guests to the hotel. Usually 10% of room rate per night.

A

Commission

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17
Q

Comp

A

A room that is complimentary

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18
Q

A room that is complimentary

A

Comp

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19
Q

Confirmation

A

A written notice from the hotel or the Central Reservations Office to a future guest confirming their reservations. No payment has been made yet.

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20
Q

A written notice from the hotel or the Central Reservations Office to a future guest confirming their reservations. No payment has been made yet.

A

Confirmation

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21
Q

Connecting Rooms

A

Adjacent rooms that have internally connecting doors

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22
Q

Adjacent rooms that have internally connecting doors

A

Connecting Rooms

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23
Q

Corporate Rate

A

Rate set by the hotel for all guests whose bookings are made by a company listen in our Corporate Account Book.

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24
Q

Rate set by the hotel for all guests that book through a company under our Corporate Account Book

A

Corporate Rate

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25
Q

A guest who checks in and out on the same day. Check-out will be after the posted check-out time and before 6:00pm. Charge is typically half the double rate of the room.

A

Day Use

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26
Q

A guest who typically checks in and out on the same day. Checks out after the written time and before 6pm. Charge is usually half of double the room’s price.

A

Day Use

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27
Q

Departure

A

Check-out guest

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28
Q

Check-out guest

A

Departure

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29
Q

Did Not Check Out (DNCO)

A

The guest left the hotel and their room vacant without settling their accounts

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30
Q

The guest left the hotel and their room vacant without settling their accounts

A

Did Not Check Out (DNCO)

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31
Q

Direct Bill

A

Sending the guest their bill after check-out. Normally, credit has been established prior to check in. The agent must not require credit or advance payment at the time of guest registration.

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32
Q

Sending the guest their bill after check-out. Credit is usually established prior to check-in. The agent must not require credit or advance payment at the time of guest registration.

A

Direct Bill

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33
Q

Double Occupancy

A

Rooms occupied by more than one person.

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34
Q

Rooms occupied by more than one person

A

Double Occupancy

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35
Q

Double Check-in

A

When two unrelated guests are mistakenly sent to the same room

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36
Q

When two unrelated guests are mistakenly sent to the same room

A

Double Check-in

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37
Q

Downgrade

A

Moving a guest to a room with lower rate compared to one that they initially reserved

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38
Q

Moving a guest to a room with a lower rate compared to the one they initially reserved

A

Downgrade

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39
Q

Due-Out

A

Room expected to be vacated that day

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40
Q

Room expected to be vacated that day

A

Due-Out

41
Q

When people arrive earlier than the reserved time

A

Early Arrival

42
Q

Early Arrival

A

When guests arrive at the hotel before the reserved time

43
Q

Authorized change of departure dates and time beyond the posted check-out time

A

Extension

44
Q

Extension

A

Authorized extended change of departure date and time beyond the posted check-out time

45
Q

Guest Folio

A

Statement of guest’s charges

46
Q

Statement of guest’s charges

A

Guest Folio

47
Q

Guest History/Profile

A

Guest’s previous visits to the hotel

48
Q

Guest’s previous visits to the hotel

A

Guest History/Profile

49
Q

Guaranteed Reservation

A

When the guest paid for their stay in advance

50
Q

When the guest paid for their stay in advance

A

Guaranteed Reservation

51
Q

House Count

A

Occupancy of the hotel

52
Q

Occupancy of the hotel

A

House Count

53
Q

Sharer

A

Guest who checks into a room with an already registered guest requiring a separate account

54
Q

Gues who checks into a room with an already checked in guest requiring a separate account

A

Sharer

55
Q

Late Charge

A

Charge posted to a guest account after checking out

56
Q

Charge posted to a guest account after checking out

A

Late Charge

57
Q

Late Check-Out

A

Additional time allotted by the hotel after normal check-out time.

58
Q

Additional time allotted by the hotel after normal check-out time

A

Late Check Out

59
Q

No Show

A

Did not arrive when accommodation was reserved and guaranteed

60
Q

Did not arrive when accommodation was reserved and guaranteed

A

No Show

61
Q

Package

A

Combination of room, meals, or other services in one saving plan

62
Q

Combination of meals, services, and rooms all in one savings plan

A

Package

63
Q

Out of Order

A

Undergoing maintenance rooms that cannot be sold

64
Q

Undergoing maintenance rooms that cannot be sold

A

Out of order

65
Q

Out of Service

A

Being maintaned and can be sold within the day

66
Q

Being maintained and can be sold within the day

A

Out of service

67
Q

Past Due Out

A

Guests who are due out and have not checked out by the posted check-out time

68
Q

Guests who are due out and have not yet checked out before the checkout time

A

Past Due Out

69
Q

Pledge Relocate/Bump Off

A

Due to 100% occupancy, guest has been relocated to another hotel

70
Q

Due to 100% occupancy, guest has been relocated to another hotel

A

Bump Off / Pledge Relocate

71
Q

Posted After Check-out (PACO)

A

Charge posted to a guest account after a guest checked out (late charge)

72
Q

Charge posted on a guest account after the guest checked out (late charge)

A

Posted After Check-Out

73
Q

Pre-Register

A

Registered in advance

74
Q

Registered in advance

A

Pre-Registered

75
Q

PMS

A

Property Management System (Fidelio and Opera)

76
Q

Property Management System (Fidelio and Opera)

A

PMS

77
Q

Quoted Rate

A

Confirmed Rate

78
Q

Confirmed Rate

A

Quoted Rate

79
Q

Rate Change

A

When the room rate is altered for an already occupied room

80
Q

When the room rate is altered for an already occupied room

A

Rate Change

81
Q

Rebate

A

Crediting (or removing) charges from a guest account

82
Q

Crediting (or removing) charges from a guest account

A

Rebate

83
Q

Register

A

Guest and hotel finalizes a room rental agreement and departure date.

84
Q

Guest and hotel finalizes a room agreement and departure date.

A

Register

85
Q

Rollaway Bed

A

Additional bed (one per room)

86
Q

Additional bed (one per room)

A

Rollaway bed

87
Q

Room Change

A

Requests to be changed into a different room during their stay

88
Q

Requests to be changed into a different room during their stay

A

Room Change

89
Q

Share With

A

Two or more guests in the same room but with different accounts

90
Q

Two or more guests in the same room but with different accounts

A

Stay With

91
Q

Stay-Over

A

Guest extending their stay beyond the original departure date

92
Q

Guest extending their stay beyond the original chosen date

A

Stay-Over

93
Q

System Down

A

Computer deadW

94
Q

When a computer is inoperative

A

System Down

95
Q

System Up

A

Computer good

96
Q
A
96
Q

Computer is operative

A

System Up

97
Q

Tour

A

Formal assembly of guests travelling together with an escort

98
Q

Formal as

A

RDIMCON (3 decks)

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