FRONT OFFICE OPERATIONS Flashcards
is derived from the latin term called? which means “cult, workship or civilization”
cultura
culture is not thought of as inherited or innate;
learned
each generation passes it on to the younger and constantly reinforces it.
transmitted
culture uses symbols, and the members of a culture understand the meaning of their shared symbols
symbolic
one dimension affects other dimensions.
integrated
culture adapts and changes over time.
changeable
a trait found in every culture the belief that one’s culture is superior and more worthy than another.
ethnocentric
in order to survive, culture must adapt.
adaptive
what are the features of culture
learned, transmitted, symbolic, integrated, changeable, ethnocentric, and adaptive
hotel can be categorized depending upon their plan, size, location, target market, and ownership
hotel classifications
means that the quoted rate includes three meals a day, EX. Breakfast, lunch and dinner.
AMERICAN PLAN (AP)
that the quoted rate is strictly for lodging and does not include any meals.
EUROPEAN PLAN (EP)
indicates that the quoted rate includes a continental breakfast.
CONTINENTAL PLAN (CP)
means that quoted rate includes two meals a day, including breakfast and either lunch or dinner
MODIFIED AMERICAN PLAN (MAP)
when the hotel includes an American or continental breakfast in the room charge.
BERMUDA PLAN
25 to 80 rooms
average
- Below 25 rooms or less
small
80 to 250 rooms
above average
250 rooms and above
large
they are on the houseboats such as shikara in Kashmir.
BOATELS
they are located near airport
AIRPORT HOTELS
located in the heart of city near commercial area.
CITY CENTER
- they are small hotels usually located on highways
MOTELS
they are located near urban area.
SUBURB HOTELS
they are on the beaches, mountains, islands, or on the river banks.
RESORTS
they are hotels on wheels. Such as Deccan Odyssey train.
ROSTELS
they are located at the same premises where the owner stays.
SELF- CATERING HOTELS
they are on the cruise ships, large lakes, or rivers.
FLOATING HOTELS
CLASSIFICATION OF ROOM
Single room
Double room
Twin room
Twin/double room
Triple room
Quadruple room
Family room
King room
Economy
Standard
Superior
Deluxe
Studio room
Suite
TYPES OF ROOM
Connecting rooms
Adjacent rooms
Inside rooms
Adjoining rooms
Outside room
Corner room
Bunker type bedroom
Loft type bedroom
Sofa bed/ hideaway
Bunk bed
Pullout bed
Rollaway bed/ extra bed
these are the rates usually quoted to walk-in guest and are the higher rates charged by the hotel.
RACK/PUBLISHED RATES
these are special rates offered to regular business clients staying in the hotel.
CORPORATE RATES
are usually discounted rates to business people to encourage them to use the hotel
COMMERICIAL RATES
are special rates negotiated between the hotel and airlines and travel agents for their airline crews, packages and group guest.
CONTRACTED RATES
are special rates because of the large number of rooms reserved in a block.
GROUP RATES
these rates are quoted for guests who stay for a month or more.
MONTHLY RATES-
that include other hotel products and services in addition to the guestroom.
PACKAGE PLAN RATES
are given to attract guests to the hotels because of the lower rate offered during promotional period.
DISCOUNTED RATES
such rates are quoted when the room is used for only three or four hours of the day and not overnight.
DAY USE RATES
is quoted when a due out guest would like to stay beyond the hotel’s check out hour, but not for another night.
HALF-DAY RATE
TYPE OF GUEST
Very important person (VIP)
Very, very important person (VVIP)
Free independent traveler (FIT) or foreign individual tourist
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