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BAR AND BEVERAGE > FRONT OFFICE OPERATIONS > Flashcards

FRONT OFFICE OPERATIONS Flashcards

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MBE flashcards
1
Q

is derived from the latin term called? which means “cult, workship or civilization”

A

cultura

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2
Q

culture is not thought of as inherited or innate;

A

learned

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3
Q

each generation passes it on to the younger and constantly reinforces it.

A

transmitted

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4
Q

culture uses symbols, and the members of a culture understand the meaning of their shared symbols

A

symbolic

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5
Q

one dimension affects other dimensions.

A

integrated

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6
Q

culture adapts and changes over time.

A

changeable

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7
Q

a trait found in every culture the belief that one’s culture is superior and more worthy than another.

A

ethnocentric

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8
Q

in order to survive, culture must adapt.

A

adaptive

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9
Q

what are the features of culture

A

learned, transmitted, symbolic, integrated, changeable, ethnocentric, and adaptive

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10
Q

hotel can be categorized depending upon their plan, size, location, target market, and ownership

A

hotel classifications

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11
Q

means that the quoted rate includes three meals a day, EX. Breakfast, lunch and dinner.

A

AMERICAN PLAN (AP)

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12
Q

that the quoted rate is strictly for lodging and does not include any meals.

A

EUROPEAN PLAN (EP)

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13
Q

indicates that the quoted rate includes a continental breakfast.

A

CONTINENTAL PLAN (CP)

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14
Q

means that quoted rate includes two meals a day, including breakfast and either lunch or dinner

A

MODIFIED AMERICAN PLAN (MAP)

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15
Q

when the hotel includes an American or continental breakfast in the room charge.

A

BERMUDA PLAN

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16
Q

25 to 80 rooms

A

average

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16
Q
  • Below 25 rooms or less
A

small

17
Q

80 to 250 rooms

A

above average

18
Q

250 rooms and above

A

large

19
Q

they are on the houseboats such as shikara in Kashmir.

A

BOATELS

20
Q

they are located near airport

A

AIRPORT HOTELS

21
Q

located in the heart of city near commercial area.

A

CITY CENTER

22
Q
  • they are small hotels usually located on highways
A

MOTELS

23
Q

they are located near urban area.

A

SUBURB HOTELS

24
Q

they are on the beaches, mountains, islands, or on the river banks.

A

RESORTS

25
Q

they are hotels on wheels. Such as Deccan Odyssey train.

A

ROSTELS

26
Q

they are located at the same premises where the owner stays.

A

SELF- CATERING HOTELS

27
Q

they are on the cruise ships, large lakes, or rivers.

A

FLOATING HOTELS

28
Q

CLASSIFICATION OF ROOM

A

Single room
Double room
Twin room
Twin/double room
Triple room
Quadruple room
Family room
King room
Economy
Standard
Superior
Deluxe
Studio room
Suite

29
Q

TYPES OF ROOM

A

Connecting rooms
Adjacent rooms
Inside rooms
Adjoining rooms
Outside room
Corner room
Bunker type bedroom
Loft type bedroom
Sofa bed/ hideaway
Bunk bed
Pullout bed
Rollaway bed/ extra bed

30
Q

these are the rates usually quoted to walk-in guest and are the higher rates charged by the hotel.

A

RACK/PUBLISHED RATES

31
Q

these are special rates offered to regular business clients staying in the hotel.

A

CORPORATE RATES

32
Q

are usually discounted rates to business people to encourage them to use the hotel

A

COMMERICIAL RATES

33
Q

are special rates negotiated between the hotel and airlines and travel agents for their airline crews, packages and group guest.

A

CONTRACTED RATES

34
Q

are special rates because of the large number of rooms reserved in a block.

A

GROUP RATES

35
Q

these rates are quoted for guests who stay for a month or more.

A

MONTHLY RATES-

36
Q

that include other hotel products and services in addition to the guestroom.

A

PACKAGE PLAN RATES

37
Q

are given to attract guests to the hotels because of the lower rate offered during promotional period.

A

DISCOUNTED RATES

38
Q

such rates are quoted when the room is used for only three or four hours of the day and not overnight.

A

DAY USE RATES

39
Q

is quoted when a due out guest would like to stay beyond the hotel’s check out hour, but not for another night.

A

HALF-DAY RATE

40
Q

TYPE OF GUEST

A

Very important person (VIP)
Very, very important person (VVIP)
Free independent traveler (FIT) or foreign individual tourist
joiner

41
Q
A

BAR AND BEVERAGE (5 decks)

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