Front office Department

Question 1

Main department that directly interacts with the customers upon arrival.

Answer 1

Front office department

Question 2

Shifting hours of Front Office Department

Answer 2

Morning shift (6 am - 2 pm)
Mid shift (10 am - 6 pm)
Afternoon shift ( 2pm - 10 pm)
Night shift ( 10 pm - 6 am)

Question 3

2 categories of the FOD

Answer 3

1.) Front house operations
2.) Back house operations

Question 4

Guest cycle in the hotel

Answer 4

• Pre Arrival
• Arrival
• Occupancy
• Departure