Fried Products

Question 1

Fried chicken temperature

Answer 1

Above 74 degrees

Question 2

Temperature of spicy chicken

Answer 2

Above 84 degrees

Question 3

Filet temperature

Answer 3

Above 71 degrees

Question 4

What is the wait time for bites before you can temp?

Answer 4

1 minute

Question 5

What is the wait time for crispy before you can temp?

Answer 5

1 minute

Question 6

What do you do when something complains of food positioning?

Answer 6

• Fill out the Incident/ Visit Report in DoneSafe
• The customer’s details and those of the ill person(s) including name, address, contact phone numbers (work and home)
• Record the time the complaint was taken.
• if they were purchased and record whether the order was takeaway, dine in or drive thru.
  • Record all product details including use thru or use by dates and outer carton codes.
  • Record approx. time of illness. Include any other information
  • Explain that the complaint will be sent to head office

Question 7

Raw product complaint- steps

Answer 7

• Use By or Use Thru date and batch codes if available.
  • Quantity defective.
  • As much detail as possible on the actual problem (be specific).
  • Put aside defective product for collection and retain for 3 business days (Mon – Fri excl. P/Hol unless contacted by the supplier). Label the product so it is not used.
  • Complete the Martin Brower RPC Checklist in Brand

Question 8

What do we use the Mac hotline for?

Answer 8

after hours for urgent, serious incidents, complaints or enquiries in the areas of Food Safety, Media, Critical Safety and Security and marketing

Question 9

What do you do if there is a robbery?

Answer 9

Secure the premises and call Police.
• Contact your Restaurant Manager & Consultant
• Refer to the “Security Incident” tab of the Emergency Procedures Flipchart.
• Report the incident to the Workplace Safety Department 02 9875 6666 (during business hours) or MAC
Hotline 1800 810 377 (after hours) as soon as possible.
• If applicable call the parents of all crew (under 18 years) involved in the robbery.
• Complete a DoneSafe report within 2 hours of the incident occurring.
• If required, contact Drake Workwise to arrange trauma counselling on 1800 084 525

Question 10

Pest who are they and what do you need?

Answer 10

Ecolab

They get the Ecolab folder and contractors manual