FREIGHT WARRANTY Flashcards
What is the maximum limit per claim?
$2000 ex GST or $2200 inc GST.
TRUE OR FALSE:
- Our Freight Warranty policy can cover glass.
FALSE!
- We cannot cover objects made of or containing any amount of glass.
TRUE OR FALSE:
- Our Freight Warranty does not cover Leave Safe/ATL Deliveries.
TRUE!
- Deliveries with out signature are NOT covered.
What is the percentage of the Freight Warranty Fee?
8%
How do we check if our customer has Freight Warranty?
We can check by looking at the customer’s account details through the Big Post portal.
SCENARIO:
- A receiver calls us to advise that their freight has been received damaged. Can we tell them that their supplier (our cx) is not covered?
NO! Never discuss damage/loss with the receiver. Ask the receiver to send us some images but they will need to contact their cx as their contract of sale is with them.
Can Big Post cover second hand items?
No!
Can we talk to the sender/receiver about legalities/using legal jargon?
No! We must avoid using legal jargon, we are not lawyers!
How can we send our customers the Big Post Freight Warranty Policy?
We can send it through Zoho Sign by logging into freightwarranty@bigpost.com.au
