Foundations of Effective Listening

Question 1

determines the success of effective communication. Out of all the four language macro skills, _____ attends to the majority of communication. This simply means that we _____ most of the time rather than speak.

Answer 1

Listening

Question 2

is a critical skill, especially in the context of community relations, as it helps build trust, understanding, and collaboration among stakeholders.

Answer 2

Effective listening

Question 3

FOUNDATIONS OF LISTENING

Answer 3

Active Listening
Emphatic Listening
Non Verbal Communication
Open-mindedness
Reflective Listening
Patience
Summarizing
Feedback
Cultural Sensitivity
Attentiveness to Non Verbal Cues

Question 4

involves fully concentrating, understanding, responding, and remembering what is being said.

Answer 4

Active Listening

Question 5

Give your full attention to the speaker, avoiding distractions like phones or side conversations

Answer 5

Active Listening

Question 6

in listening means putting yourself in the speaker’s shoes and understanding their feelings, thoughts, and perspectives. It is a dynamic and compassionate process that requires more than just hearing what someone says. By taking the time to listen to them, you are expressing that you care about them and their views and feelings.

Answer 6

Empathy

EMphatic Listening

Question 7

Nonverbal cues, such as body language, facial expressions, and eye contact, play a significant role in effective listening.

Answer 7

Non-verbal Communication

Question 8

Effective listening requires an open mind, being willing to hear new ideas, and not letting your own biases or assumptions cloud your understanding.

Answer 8

Open-Mindedness

Question 9

involves repeating or paraphrasing what the speaker has said to confirm understanding and show that you are actively engaged.

Answer 9

Reflective listening

Question 10

Effective listening requires ______, allowing the speaker to express their thoughts fully without rushing them or finishing their sentences.

Answer 10

pATIENCE

Question 11

involves briefly restating the key points of what the speaker has said to ensure mutual understanding

Answer 11

summarizing

Question 12

Providing thoughtful _____ shows that you have listened carefully and are engaging with the speaker’s ideas

Answer 12

fEEDBACK

Question 13

Acknowledge the speaker’s effort in sharing their thoughts, e.g., “I appreciate you bringing this up.”

Answer 13

Positive Reinforcement

Question 14

Offer constructive feedback or suggestions that build on what the speaker has said, rather than simply criticizing or dismissing their ideas.

Answer 14

Constructive Comments

Question 15

Effective listening in diverse settings requires being aware of and respectful toward cultural differences in communication styles and practices.

Answer 15

Cultural Sensitivity

Question 16

Beyond what is spoken, effective listeners pay attention to nonverbal cues like tone of voice, pacing, and body language.

Answer 16

Attentiveness to Non-verbal Cues