APPLICATION OF LISTENING SKILLS IN COMMUNITY ENGAGEMENT

Question 1

Set Clear Objectives
Choose Accessible Locations
Promote Inclusivity
Facilitate Open Dialogue

Answer 1

Conducting
Community Meetings
and Forums

Question 2

Define the purpose of the meeting and what you
hope to achieve.

Answer 2

Set Clear Objectives

Question 3

Make sure the venue is easy to reach and
accommodating for all community members

Answer 3

Choose Accessible Locations

Question 4

Encourage participation from diverse groups by
using multiple communication channels.

Answer 4

Promote Inclusivity

Question 5

Use structured formats like breakout sessions to
allow for smaller group discussions.

Answer 5

Facilitate Open Dialogue

Question 6

Active listening
Create Safe Spaces
Feedback Loops

Answer 6

Addressing Community
Concerns through
Effective Listening

Question 7

Show genuine interest by summarizing what
community members say and asking follow-up
questions.

Answer 7

Active listening

Question 8

Encourage open communication by fostering
an environment where everyone feels
comfortable sharing their thoughts.

Answer 8

Create Safe Spaces

Question 9

After addressing concerns, provide updates
on how community feedback has influenced
decisions.

Answer 9

Feedback Loops

Question 10

Identify Stakeholders
Set Goals and Objectives
Create a Timeline:
Evaluate and Adapt:

Answer 10

Developing a
Community
Engagement Plan

Question 11

Clearly outline what you want to achieve with your
engagement efforts.

Answer 11

Set Goals and Objectives

Question 11

Recognize key community members and
organizations that should be involved.

Answer 11

Identify Stakeholders

Question 12

Regularly assess the effectiveness of your engagement
strategies and be open to making adjustments based on feedback.

Answer 12

Evaluate and Adapt:

Question 12

• Active Listening Techniques
• Create Inclusive Spaces
• Be Open and Non-Judgmental
• Document and Act on
  Feedback
• Implement Regular
  Check-Ins
• Train and Model Listening Skills

Answer 12

Applying listening
skills in community
engagement

Question 13

Establish milestones for when various activities will
take place.

Answer 13

Create a Timeline:

Question 14

Maintain Eye Contact: Show you’re focused on the
speaker, which helps them feel valued.

Use Reflective Responses: Paraphrase or
summarize what the speaker says to confirm
understanding.

Ask Clarifying Questions: Encourage elaboration by
asking questions that help clarify their points.

Answer 14

Active Listening Techniques

Question 15

Encourage Participation:

Invite all community members to share their views,

especially those who may be quieter or less represented.

Use Various Formats:

Host meetings, workshops, and online forums to
accommodate different preferences

for communication.

Answer 15

Create Inclusive Spaces

Question 16

Show Empathy:

Validate feelings and experiences without immediately

offering solutions or judgments.

Suspend Judgment:

Focus on understanding rather than responding

right away; this encourages honest dialogue.

Answer 16

Be Open and
Non-Judgmental

Question 16

Take Notes:

Record key points during discussions to demonstrate

that you value input.

Provide Updates:

Follow up with the community on how their

feedback has influenced decisions or actions.

Answer 16

Document and Act on
Feedback

Question 17

Establish Feedback Loops:

Create opportunities for ongoing dialogue, such as surveys or
suggestion boxes, to gather ongoing community input.

Schedule Follow-Up Meetings:

Regularly revisit discussions to show ongoing

commitment to community concerns.

Answer 17

Implement Regular
Check-Ins

Question 18

Provide Training:

Offer workshops for community leaders and volunteers on
effective listening and engagement strategies.

Lead by Example:

Demonstrate good listening skills in all interactions to set a
standard for others.

Answer 18

Train and Model Listening
Skills