Forms and Correspondence

Question 1

What are the ways a PPT can send in their forms ?

Answer 1

Document Upload, Zix Secure, Mail, Fax

Question 2

How can a PPT obtain a form ?

Answer 2

PPT website ( Downloading), Call Center can mail/fax/email.

Question 3

True or False : Sending a form via RightFax will automatically create a Chorus (AWD) work item.

Answer 3

False, you must manually enter and add comments with the fax number the form was sent to.

Question 4

if you mail or email to an alternative address, what additional step do you need to take?

Answer 4

Must add the alternative email/mailing address to your comments in Chorus (AWD)

Question 5

If a PPT is using Document Upload and has multiple pages , what can we encourage them to do ?

Answer 5

Submit/ upload one file with all pages.

Question 6

what should a PPT not include in their file name

Answer 6

A period in the file name before the extension name ( Example.jpg)

Question 7

What should Apple users do if they are taking a photo of their forms via their Iphone Camera and not using the Mobile File upload service?

Answer 7

Turn off the “live Photo” feature as it does not save the photo in the approved format

Question 8

What is the path in P3/CTI to find forms to send to the PPT ?

Answer 8

PPT account > PPT documents

Question 9

How long does it take for forms to be mailed and for the PPT to receive them ?

Answer 9

Mailed- within 24 business Hours
For the ppt to receive 7-10 business days