Foodservice assessment and operation planning Flashcards
What are the components of company’s profile?
History
Accomplishments
Leader roles
Mission, vision and value statements
What is a mission statement?
A mission statement is a brief description of a company’s fundamental purpose. It answers the question, “Why does our business exist?”
The mission statement articulates the company’s purpose both for those in the organization and for the public.
What is a vision statement?
• What are our hopes and dreams?
• What problem are we solving for the greater good?
Who and what are we inspiring to change?
• Says how you want to be seen, perceived
Mission vs vision statement
The difference between a mission statement and a vision statement is that a mission statement focuses on a company’s present state while a vision statement focuses on a company’s future.
What is benchmarking?
Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry, aka “best in class.”
What is the purpose of benchmarking?
The point of benchmarking is to identify internal opportunities for improvement.
Can identify gaps in the organization’s processes in order to achieve a competitive advantage
When can benchmarking be used?
• One organization feels it is losing to its competitors•
Bringing out:
- a new product or a new service to market
- In order to determine where it stands with its competitor.
•Finding solutions to specific issues
What are the types of benchmarking?
Internal
Competitive
Strategic
Describe internal benchmarking and it’s uses
Internal benchmarking is a comparison of a business process to a similar process inside the organization.
- Used when proven best practices have been established and simply need to be shared within an organization
- Or used when comparable organizations are not readily available
Describe competitive benchmarking and it’s uses
Competitive benchmarking is a direct competitor-to-competitor comparison of a product, service, process, or method.
Allows to see if you have a competitive edge over other companies
- Used to evaluates one’s position within its industry
- Used to identify leadership/performance target
Describe strategic benchmarking and it’s uses
Strategic benchmarkinglooks at what other companies are doing in terms of top management capabilities,strategicinitiatives, competitive product development and other long-term qualities and processes that have proved successful.
Used to identify leadership/performance goals from models outside of one’s industry.
What are the steps in benchmarking?
- Understand current gaps requiring benchmarking
- Obtain executive management support
- Identify clearly benchmarking objectives, scope and duration
- Document the process , items to be compared depth and range- compare apples with apples
- Determine the metrics
what you will measure and how - Determine the organizations to benchmark
- Develop a data collection plan including how to contact and screen organizations )
- Initiate data gathering
- Decide if gathered information meets original objectives
- Determine and describe how learnings can correct gaps
- Communicate findings and recommendations to management
- Write final report and suggest an implementation plan
What are the parts of the SWOT analysis?
Internal: Strengths, weaknesses
External: Opportunities and threads
What are the 3 natures of operation?
Market oriented Food services
Managed food services
Non-commercial foodservice
What are managed foods ervices
Outsourcing
Managed services refers to the practice of outsourcing the management of specific services in order to cut costs and promote efficiency. It allows an organization to focus on their core objectives while enlisting the help of outside professionals to perform peripheral services.
