Foodservice assessment and operation planning Flashcards
What are the components of company’s profile?
History
Accomplishments
Leader roles
Mission, vision and value statements
What is a mission statement?
A mission statement is a brief description of a company’s fundamental purpose. It answers the question, “Why does our business exist?”
The mission statement articulates the company’s purpose both for those in the organization and for the public.
What is a vision statement?
• What are our hopes and dreams?
• What problem are we solving for the greater good?
Who and what are we inspiring to change?
• Says how you want to be seen, perceived
Mission vs vision statement
The difference between a mission statement and a vision statement is that a mission statement focuses on a company’s present state while a vision statement focuses on a company’s future.
What is benchmarking?
Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry, aka “best in class.”
What is the purpose of benchmarking?
The point of benchmarking is to identify internal opportunities for improvement.
Can identify gaps in the organization’s processes in order to achieve a competitive advantage
When can benchmarking be used?
• One organization feels it is losing to its competitors•
Bringing out:
- a new product or a new service to market
- In order to determine where it stands with its competitor.
•Finding solutions to specific issues
What are the types of benchmarking?
Internal
Competitive
Strategic
Describe internal benchmarking and it’s uses
Internal benchmarking is a comparison of a business process to a similar process inside the organization.
- Used when proven best practices have been established and simply need to be shared within an organization
- Or used when comparable organizations are not readily available
Describe competitive benchmarking and it’s uses
Competitive benchmarking is a direct competitor-to-competitor comparison of a product, service, process, or method.
Allows to see if you have a competitive edge over other companies
- Used to evaluates one’s position within its industry
- Used to identify leadership/performance target
Describe strategic benchmarking and it’s uses
Strategic benchmarkinglooks at what other companies are doing in terms of top management capabilities,strategicinitiatives, competitive product development and other long-term qualities and processes that have proved successful.
Used to identify leadership/performance goals from models outside of one’s industry.
What are the steps in benchmarking?
- Understand current gaps requiring benchmarking
- Obtain executive management support
- Identify clearly benchmarking objectives, scope and duration
- Document the process , items to be compared depth and range- compare apples with apples
- Determine the metrics
what you will measure and how - Determine the organizations to benchmark
- Develop a data collection plan including how to contact and screen organizations )
- Initiate data gathering
- Decide if gathered information meets original objectives
- Determine and describe how learnings can correct gaps
- Communicate findings and recommendations to management
- Write final report and suggest an implementation plan
What are the parts of the SWOT analysis?
Internal: Strengths, weaknesses
External: Opportunities and threads
What are the 3 natures of operation?
Market oriented Food services
Managed food services
Non-commercial foodservice
What are managed foods ervices
Outsourcing
Managed services refers to the practice of outsourcing the management of specific services in order to cut costs and promote efficiency. It allows an organization to focus on their core objectives while enlisting the help of outside professionals to perform peripheral services.
What are the types of operation in food service?
Conventional/traditional
Cook-chill (ready-prepared)
Commissary
Assembly/served
Describe Conventional/traditional food service
Advantages and disadvantages
Serving food 3 times a day , not counting snack.
Kitchen on location
food served when prepared
Advantages: very flexible and possible to adapt
Disadvantage: very labor intensive, need someone to work all day-> costly
Describe Cook-chill food service
Advantages and disadvantages
Ready-prepared
Everything is prepared in advance. People work one shift only to prepare the food for the whole day
Works 5 day a week. There’s a skeleton crew to make sure that everything is ok
Big quantities are prepared- not flexible as it works on specific numbers. Not suitable for clientele with changing needs
Describe Commissary food service
Advantages and disadvantages
Similar to cook chill
One central kitchen will serve many units
Thecommissary foodservice system(also known as central kitchen, centralfoodproduction, orfoodfactory) centralizedfoodproduction, andfoodis transported to satellites (receiving kitchen) where it is served to customers
e.g truck kitchens
Describe Assembly/served food service
Advantages and disadvantages
Was supposed to be a way of the future. Fast food companies can
No kitchen. Food is bought prep reared- food is heated and assembled
+: little equipment to buy, little staff to train
-: dependent on suppliers ; low fiber, high salt and sugar
Strategic planning allows for__approach with __involvement, keeping commitment through __
Strategic planning allows for top down approach with bottom up involvement, keeping commitment through participation
What are the components of Team/Cpmany’s composition
Part 1: History
• No more than 1 paragraph
• Explain the circumstances of the organization’s creation
Part 2: Accomplishments
• Explain, in a nutshell, some of your greatest achievements
• Achievements should be related to the project in order to establish your credibility
Part 3: Leader presentation
• Briefly describe “Who does What”
• Present in order of importance
What are non-commercial food services?
Noncommercial food operations are owned and operated by an overseeing organization - a public school, for instance, in the case of a cafeteria for students.
What does strategic planning help in?
An organized planning system, which can help individuals, departments, corporations, or associations
• To start specific activities
• To adapt to change and challenges
What are the steps in strategic planning?
- Mission statement
- Vision statement
- Value statement
- Identify your issues
