F.L.E.M. Chapter 2

Question 1

What is Leadership?

Answer 1

Art of 
-Influencing
-Directing
-Guilding
-Controlling
To gain
-Willing Obedience
-Confidence
-Respect
-Cooperation
To accomplish an objective

Question 2

What causes Resistance to Leadership?

Answer 2

Supervisors say “I’ll lead like I was lead”, “If it was good enough for me…”

Question 3

3 Types of Leadership?

Answer 3

-Autocrat (Highly Authoratative, No Subordinate imput)
-Democrat (Seeks out subordinate imput)
-Free-Rein (Minimum of control, seldom helps
subordinates)

Question 4

What is Command Presence?

Answer 4

Complete control of your

• Mental
• Physical
• Emotional states

Question 5

How do you Motivate?

Answer 5

Application of incentives to encourage positive patterns of behavior.

Question 6

3 Positive Motivators

Answer 6

• Satisfy needs
• Recognition
• Advancement

Question 7

3 Negative Motivators

Answer 7

• Fear
• Intimidation
• Punishment

Question 8

11 Leadership Charateristics

Answer 8

• Friendliness
• Enthusiasm
• Ambition
• Stamina, Stress Tolerance
• Moral/Physical Integrity
• Intelligence
• Technical Skills
• Faith (In self and subordinates)
• Verbal Aptitude
• Courtesy
• Modesty

Question 9

4 Goals

Answer 9

• Greatest Production
• Shortest Time
• Minimum Energy
• Maximum Satisfaction

Question 10

What is the Manner of a Leader? 2 things

Answer 10

• Bearing

- Command Presence

Question 11

What is the Language of a Leader? 3 things

Answer 11

• Clear
• Concise
• Not Vulgar

Question 12

What is important in praising others?

Answer 12

-Commend(Praise) in Public, Criticize in Private”

Question 13

3 Important Rules of Reprimanding

Answer 13

• Never lose temper
• No Apologies or Sarcasm
• Face the Issue Directly

Question 14

What should you know about subordinates?

Answer 14

Family, sickness, education, experience, goals

Question 15

Who will do just enough work to not get in trouble?

Answer 15

The Marginal Employee

Question 16

What Problems does the Marginal Employee cause?

Answer 16

• Dissatisfaction with Peers
• Anti-Organization Attitudes
• Cause Production/Morale to Suffer
• Feel They are better/Overqualified
• Disgruntled

Question 17

3 Ways to Deal with Marginal Employee

Answer 17

• Retain “Put Up with Him”
• Transfer “Shift Problem to Someone Else”
• Retention and Correct “Address complaints/Imagined Grievances by Facts or Collect Evidence to Terminate

Question 18

5 Things to Avoid When Giving Orders

Answer 18

• Indistinct Speech
• Poor Choice of Words
• Disordered Ordered
• Too Many Orders
• Too Much Detail

Question 19

What Kind of Commands are Simple and can be Used with the Lazy/Careless Worker?

Answer 19

Direct Commands

Question 20

What Kind of Commands are framed as Requests and Used with Fellow Ranking?

Answer 20

Requests

Question 21

What Kind of Commands are Used with Reliable Employee and Shows Confidence?

Answer 21

Implied/Suggestive

Question 22

What Kind of Commands are Used just Not to get Out of Doing it Yourself?

Answer 22

Request for Volunteers

Question 23

2 Types of Orders

Answer 23

• Verbal (For Simple Tasks/Emergencies)

- Written (For Complex or Multiple Employees)

Question 24

What Orders Should be Done on Time and Kept Track of with Calendars, Notes?

Answer 24

Follow Up Orders

Question 25

6 Steps of Decision Making

Answer 25

• Is There a Real Problem?
• Obtain Facts
• When You have enough Data( Facts), Analyze!
• Alternate Plans and Consequences
• Make a Decision
• Communicate this to Others

Question 26

What Not to Do when making Decisions

Answer 26

• No Snap Judgments
• Be More Right than Wrong as a Leader
• Do Not Over-supervise
• Keep Fraternization to a Minimum
• Set an Example

Question 27

Do the Same Basic Principals and Techniques Work with Both Sexes?

Answer 27

Yes!

Question 28

How Do You Avoid Gender Bias?

Answer 28

What is Good for One is Good for Another. No Favoritism.

Question 29

What Leads to Leadership Failure?

Answer 29

• Suspicion
• Envy
• Failure to Give Credit