F.L.E.M. Chapter 2 Flashcards
What is Leadership?
Art of -Influencing -Directing -Guilding -Controlling To gain -Willing Obedience -Confidence -Respect -Cooperation To accomplish an objective
What causes Resistance to Leadership?
Supervisors say “I’ll lead like I was lead”, “If it was good enough for me…”
3 Types of Leadership?
-Autocrat (Highly Authoratative, No Subordinate imput)
-Democrat (Seeks out subordinate imput)
-Free-Rein (Minimum of control, seldom helps
subordinates)
What is Command Presence?
Complete control of your
- Mental
- Physical
- Emotional states
How do you Motivate?
Application of incentives to encourage positive patterns of behavior.
3 Positive Motivators
- Satisfy needs
- Recognition
- Advancement
3 Negative Motivators
- Fear
- Intimidation
- Punishment
11 Leadership Charateristics
- Friendliness
- Enthusiasm
- Ambition
- Stamina, Stress Tolerance
- Moral/Physical Integrity
- Intelligence
- Technical Skills
- Faith (In self and subordinates)
- Verbal Aptitude
- Courtesy
- Modesty
4 Goals
- Greatest Production
- Shortest Time
- Minimum Energy
- Maximum Satisfaction
What is the Manner of a Leader? 2 things
- Bearing
- Command Presence
What is the Language of a Leader? 3 things
- Clear
- Concise
- Not Vulgar
What is important in praising others?
-Commend(Praise) in Public, Criticize in Private”
3 Important Rules of Reprimanding
- Never lose temper
- No Apologies or Sarcasm
- Face the Issue Directly
What should you know about subordinates?
Family, sickness, education, experience, goals
Who will do just enough work to not get in trouble?
The Marginal Employee
What Problems does the Marginal Employee cause?
- Dissatisfaction with Peers
- Anti-Organization Attitudes
- Cause Production/Morale to Suffer
- Feel They are better/Overqualified
- Disgruntled
3 Ways to Deal with Marginal Employee
- Retain “Put Up with Him”
- Transfer “Shift Problem to Someone Else”
- Retention and Correct “Address complaints/Imagined Grievances by Facts or Collect Evidence to Terminate
5 Things to Avoid When Giving Orders
- Indistinct Speech
- Poor Choice of Words
- Disordered Ordered
- Too Many Orders
- Too Much Detail
What Kind of Commands are Simple and can be Used with the Lazy/Careless Worker?
Direct Commands
What Kind of Commands are framed as Requests and Used with Fellow Ranking?
Requests
What Kind of Commands are Used with Reliable Employee and Shows Confidence?
Implied/Suggestive
What Kind of Commands are Used just Not to get Out of Doing it Yourself?
Request for Volunteers
2 Types of Orders
- Verbal (For Simple Tasks/Emergencies)
- Written (For Complex or Multiple Employees)
What Orders Should be Done on Time and Kept Track of with Calendars, Notes?
Follow Up Orders
