Five Stages of Conversation Flashcards
1
Q
What are the five stages?
A
- Build rapport
- Explore
- Desired goal
- Collaborative problem solving
- End conversation
2
Q
Stage 1?
A
Build rapport
Helping people become comfortable with you
3
Q
Stage 2?
A
Explore
Active listening to find out what caused the person to reach out
4
Q
Stage 3?
A
Identify goal
What do they want to get out of this conversation
5
Q
Stage 4?
A
Problem solving
Identify coping skills
6
Q
Stage 5?
A
End
Recap convo
Action plan
Warm goodbye
