Contact Techniques

Question 1

What are the 6 specific good contact techniques

Answer 1

1. Reflection and paraphrasing
2. Strong feeling words
3. Validation
4. Tentafiers
5. Open-ended questions
6. Strength IDs

Question 2

Technique 1

Answer 2

Reflection and paraphrasing

Provide a simple summary, like a reflection in a mirror. Focus on empathy. Use similar words and terms.

Basically rephrase what they are saying in your own way.

Question 3

Technique 2

Answer 3

Strong feeling words

Take what they said and up the intensity. Bad -> Horrible.

Question 4

Technique 3

Answer 4

Validation

Give permission to the texter to feel emotions.

“It’s normal to feel.”

Never validate negative behaviors.

Don’t make it personal, I understand -> understandable

Question 5

What are the 5 most effective validations?

Answer 5

Reasonable 
Normal
Makes sense
Understandable
I see

Question 6

Technique 4

Answer 6

Tentafiers

Don’t assume feelings. Make it so the texter is choosing what to do.

Talking to sarah would help -> I wonder if talking to Sarah would help you feel better.

I’m hearing that you feel lonely.

I get the sense

It seems like

You’re feeling lonely -> It sounds like you are feeling lonely.

Question 7

Technique 5

Answer 7

Questions

I know about this

How did that make you feel

How, when, and what questions. No why questions.

Question 8

Technique 6

Answer 8

Strength IDs

Empower the texter

Tie strength ID to a visible action

Question 9

What are the 3 most effective strength IDs

Answer 9

Brave, Impressive, Smart