First Test Flashcards
What is the main legal action regarding consumer protection?
Competition and Consumer act 2010
what do the ACCC and ASIC do?
ACCC Australian competition and Consumer commission which deals with consumer.er protection breaches
ASIC deals with financial breaches and issues
what WA govt department is responsible for consumer protection?
the department of commerce, Consumer protection
goods must be refunded replaced or repaired if:
not of acceptable quality
doesn’t do what it was advertised to do
product doesn’t match description or sample given is shop
services must be refunded or replaced if:
they were not provided with appropriate care and skills
the service was not for a particular purpose
wasn’t delivered within a reasonable time (when no date is agreed)
guarantees dont apply if
you for what your and for but changed your mind
misused a product in any way that caused the problem
knew or made aware of the faults before purchase
asked for a service to be done in a particularly way against advice of the business or were invest about what you wanted
What are some actions consumers can take if their guarantee doesn’t get accepted even though its legal?
resolve issue with the business
customer can request a service provider to repeat the service if it failed to meet expectations
customer can put theirs vomai t I. writing g giving details of date of purcbase, problem and preferred remedy
if complaint involves a local business, consumer protection can be contacted.
is a warranty voluntary or mandatory?
it is voluntary however, one year legal protection applies to all items purchased
what is bait advertising?
it is when a business promotes an item at sale price and knows that it has limited stock and the co su.er isn’t made aware. customers are baited into buying g more expensive items
when is bait advertising not misleading
if the business has made it clear on the advertisement about the item being g in short supply or on sale for a limited time.
under what circumstances.stance can a business claim that their product was made in a certain country?
at least 50% of the cost to produce the product was incurred in that country.
what does the grown in labelling refer to?
all fresh foods and the significant component of the product originated from, or was grown in the country claimed.
what are scientific claims?
claims.s that are used to help advertisement the product. these can be misleading if:
The business k ew that the claims were untrue or incorrect
didn’t care wether they were true or not
had no reasonable grounds for making the claims
explain mandatory standards
certian products sold in Australia are subject to mandatory standards . these are co sifered to reduce the risk for injury. specific safety criteria must be met before the product can be sold in Australia
when should recalls be issued?
if their is a safety risk associated with the product, the business was must remove it from sale or recalled.
a business must report about the isiue within two days of being made aware of it
what are some mandatory product labels
Ingredients use by date manufacturer details instructions for use country of origin
