Fire Officer Principles and Practice Flashcards
what are the 4 major changes in a FF career
Completion of probation
Promotion to fire company commander
Promotion to Chief Fire Officer
Retirement
What are the 3 roles a FO performs according to James Page?
supervisor, commander, trainer
What are James Pages 3 recommendations for fire officers to develop technical competencies within the fire company
1 develop a personal training library
2 know the neighborhood
3 use problem solving scenarios
what is the system used by LAFD to identify tasks performed by each firefighter in chronological order to analyze them
measure of effectiveness
2 rules of thought in human resource management
Scientific and humanistic management
In order from lowest to top Maslows hierarchy of needs
- physiological needs
- safety, security, order
- social needs and affection
- esteem and status
- self actualization
Who developed the managerial grid
Blake and Mouton, Maslows, Frederick Taylor, French and Raven
Blake and Mouton
What are Moutons five behavioral models
Indifferent / controlling / accommodating/status quo/sound
Blake and Moutons 2 fundamental concerns which influence behaviors are
Concern for people, concern for result
Who developed the scientific management
Blake and Mouton, Maslows, Frederick Taylor, French and Raven
Frederick Taylor
Name the four organizations that publish statistics about firefighter injuries and deaths
NFPA/USFA/NIOSH/IAFF
Four components of rehab
Rest/rehydration/nourishment/medical examination
Three indicators that training is needed
Near Miss/fire ground problem/observe performance deficiency
Four step method for fire training/instructing
Preparation/presentation/application/evaluation
Psychomotor skills
Initial, plateau, latency, mastery
Mayday situations require two obligations from fire officer what are they
- maintain radio discipline
2. Maintain company/sector integrity
Types of power as developed by French and Raven
Legitimate/reward/expert/referrent/coercive
Target person complies in order to obtain rewards believed to be controlled by the agent
reward power, coercive power, legitimate power, expert power
reward power
target complies due to belief that the agent has specials acknowledge
reward power, coercive power, legitimate power, expert power
expert power
target complies in order to avoid punishment believed to be controlled by agent
reward power, coercive power, legitimate power, expert power
coercive power
target believes agent has right to make the request and target has obligation to comply
reward power, coercive power, legitimate power, expert power
legitimate power
under the Incident management system the IC has the ? to reassign the ventilation sector
reward power, coercive power, legitimate power, expert power
legitimate power
Gary Yukl updates the French and Raven taxonomy to define 2 types of powers
positional / personal
Positional power includes
legitimate, reward, coercive (defined by role an individual has within the organization)
Positional power includes ?, ?, ? Yukl adds tow additional position based power description ?, ?
legitimate, reward, coercive
informational, ecological
Personal power includes
expert/referent… reflects the effectiveness of the individual
what are the phases of the conflict resolution model
listen & take notes/ active listening/ paraphrase & receive feed back/ don’t explain or excuse
5 step process to ensure high quality decision making
- Define the problem
- Generate alternative solutions
- Select a solution
- Implement solution
- Evaluate the result
which aspect of problem solving is most difficult
implementation phase
Four types of special extinguishing agents
Carbon dioxide/wet or dry chemical/halon/foam
This organization has considerable experience with tracking evacuees
American Red Cross
Communication cycle
Message/sender/medium/receiver/feedback
What is LEPC
Local Emergency Planning Council:
requires companies to submit info to the fire department regarding hazardous materials
Environmental noise contains two conditions
Physical and psychological
What organizational component is created to group tactical components at an incident
Branch
Laymans five-step size up process
- Facts
- Probabilities
- Situation
- Decision
- Plan of operation
National fire Academies size up process consist of
Phase 1: pre-incident info
Phase 2: initial size up
Phase 3: ongoing size up
What are the two components to an IAP
- Development of appropriate strategy
2. Development of tactics to accomplish the strategy
Three activities in Crew Resource Management (CRM) are
- Avoidance
- Entrapment
- Mitigation
What are the components of the triangle of leadership
Trust and respect/leadership skills/effective leadership
What are two skills needed for subordinates to express concerns to superiors
Inquiry/advocacy
What organization started the near miss reporting system
IAFC
The near miss program is based on aviation safety reporting system using tools from what U.S. Navy program
Human factors analysis and classification system
How often do firefighters/officers review the near miss report
Every August
Name the levels of HFACS:
Level 1: unsafe acts
Level 2: preconditions to unsafe acts
Level 3: unsafe supervision
Level 4: organizational influences
Unsafe acts or level 1 of HFACS have two categories they are
- Errors: consider unintentional/based on decisions, skills or perceptions
- Violations: intentional act classified as either routine or exceptional
Which level of HFACS is the most difficult to analyze and include the operating culture of a department
- Inadequate supervision
- Allowing inappropriate operations
- Failure to correct known problems
- Supervisory violations
Level 4: organizational influences
Level 3/unsafe supervision in HFACS has four categories they are
- Inadequate supervision
- Allowing inappropriate operations
- Failure to correct known problems
- Supervisory violations
Which level of HFACS analyzes substandard conditions/practices of the individuals involved:
- Inadequate supervision
- Allowing inappropriate operations
- Failure to correct known problems
- Supervisory violations
Level 2: preconditions to unsafe acts
What is the second leading cause the firefighter fatalities
Traumatic injuries
What is a common scenario in single firefighter fatalities investigated by NIOSH
Lack of an effective IMS that includes an accountability component
Two organizations provide accreditation to fire service professional certification systems:
the National Board on Fire Service Professional Qualifications and the International Fire Service Accreditation Congress
5 steps for developing a training program
- Assess Needs
- Establish Objectives
- Develop the training program
- Deliver the Training
- Evaluate the impact
4 steps to the annual evaluation
- Supervisor fills out a standardized evaluation form
- Subordinate is allowed to review & comment on officers evaluation
- Face to Face feedback interview between supervisor/subordinate
- Establish goals to accomplish before next evaluation.
When an officer tends to rate all of their firefighters either higher or lower than their actual work performance is known as
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
Leniency or Severity
Evaluation Error that occurs when the evaluator perspective skews the evaluation:
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
Personal Bias
When a firefighter is evaluated only on incidents that occurred in the last few weeks:
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
Recency
When a firefighter is rated in the middle range for all dimensions of work performance
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
central tendency
When a firefighter is evaluated on the basis of the officers personal ideals instead of job standards
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
frame of reference
when an officer concentrates on only one aspect of the fire fighters performance (good or bad) and applies that across the board on his evaluation
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
Halo and Horn Effect
When an officer compares one firefighters performance w/ another firefighters and uses that vs. job standards in an evaluation
Contrast effect, Halo and Horn Effect, central tendency, Recency, Personal Bias, Leniency or Severity, frame of reference
Contrast effect
Lowest level of the progressive discipline process
Formal Written Reprimand
First level of negative discipline
oral reprimand, warning or admonishment
Which reinforcement theory is often under utilized?
Positive Reinforcement, Negative Reinforcement, Extinction, Punishment
Negative Reinforcement
Which reinforcement theory gives a reward for good behavior
Positive Reinforcement, Negative Reinforcement, Extinction, Punishment
Positive Reinforcement
Which reinforcement theory ignores bad behavior
Positive Reinforcement, Negative Reinforcement, Extinction, Punishment
Extinction
Which reinforcement theory punishes bad behavior
Positive Reinforcement, Negative Reinforcement, Extinction, Punishment
Punishment
Which reinforcement theory removes an undesirable consequence of good behavior?
Positive Reinforcement, Negative Reinforcement, Extinction, Punishment
negative reinforcement
According to Expectency theory what 3 considerations must an officer address
- Employees Belief his effort will achieve the goal
- Employees belief that meeting goal will lead to reward
- Employees desire for reward or rewards value to employee
Which motivational theory relies on peoples natural competitiveness?
Goal Setting Theory
Which motivational process suggests employees compare their outcomes for inputs w/ other employees?
Equity Theory
Herzberg developed what theory
Motivation - Hygiene Theory
Hygiene factors are
external and do not motivate an employee
Motivation factors are
internal such as desire for advancement
NIMS 5 componenets:
Preparedness / Communications & Info management / Resource Management / Command & Management / Ongoing Management & Maintainance
what is part of the NIMS Command and Management Component
ICS
What is the process of having the right number of people in the right place @ the right time?
Human Resource Planning
What is the process of attracting, selecting & maintaining an adequate supply of labor
Staffing
Blake n Moutons Managerial grid provided the basis for what fire service initiative
CRM
In regards to getting assignments complete 1st you find out the what, 2nd you find out the when, and last ?
How long it will take to complete them
a tool for supervisors to allow subordinates to complete tasks they are capable of performing, making the officer more effective.
task allocation or delegation
Delegation
dividing responsibilities among individuals & teams in a manner that allows for their effective accomplishment. Making the team more effective…. a component of CRM
task allocation or delegation
task allocation
What is the cited reasons for fatal collisions?
Excessive Speed for road collisions / operator error
What accounts for the largest percentage of traumatic ff deaths?
Collisions.. 3/4 of which were volunteers…..40% died in personal vehicles
What is another term to characterize laissez faire style of leadership
Free reign
What is one additional task an officer has when dealing with external type of issues?
Notify his supervisor
CERTs 9 x 2.5 hour class sessions consist of
- Disaster Preparedness
- Fire Safety and Utility Control
- Disaster Medical Operations Part 1
- Disaster Medical Operations Part 2
- Light Search & Rescue Operations
- Cert Organization
- Disaster Psychology
- Terrorism & CERT
- Course Review & Disaster Simulation
5 types of bldg const go:
1: Fire Resistive
2. Non combustible
3. Ordinary ( limited combustible)
4. Heavy Timber
5. Wood Frame
Name the 3 types of standpipe systems & their intended use:
Class 1= has 2/12 outlet FIRE DEPT. Only
Class 2= has 1 1/2 w/ hose & nozzle OCCUPANT use
Class 3= has both and is for BOTH dept / occupant
6 Steps to a pre incident plan
- Identify Physical elements & Site considerations
- Identify occupant considerations
- Identify fire protection systems & water supply
- Identify Special Hazards
- Identify emergency operation considerations
- Identify Special or Unusual Characteristics of common occupancy
Who developed the life safety code?
NFPA
What are documents developed by a standards developing organization
model codes
Who develops model codes for jurisdictions having authority
NFPA & International Code Council
What is a law enacted by an authorized subdivision of a state such as a city, county or town
ordinance
If a model code is enacted by a local jurisdiction it may occur in one of two ways what are they
Adoption by reference / Adoption by transcription
When a jurisdiction passes an ordinance that adopts a specific edition of a model code its called?
adoption by reference
when a jurisdiction adopts the entire the entire text of a model code & publishes it as part of the adopting ordinance its called
adoption by transcription
How long do regulations apply to a bldg , made to meet a specific regulation
Remains in effect as long as it is occupied for the same purpose
governmental orders written by a governmental agency in accordance with the statute or ordinance authorizing the agency to create
Regulations
Regulations are not laws but………
have the force of the law
What are the 15 functions within the NRF called
Emergency Support Functions
Gordon Dupont “Dirty Dozen” are comprehensive list of reasons and ways that humans make mistakes
Lack of communication Complacency Lack of Knowledge Distraction Lack of Teamwork Fatigue Lack of Resources Pressure Lack of Assertiveness Stress Lack of awareness Norms
Chapter 13:
Dental offices, doctors offices?
assembly, business, educational, industrial, health care, detention and correctional, mercantile, residential, storage, mixed, unusual
business
Chapter 13:
Colleges and universities?
assembly, business, educational, industrial, health care, detention and correctional, mercantile, residential, storage, mixed, unusual
Business
An educational occupancy is used for educational purposes through the ?
first year university, 12 grade, 10 grade, high school, middle school
12 grade
Educational occupancy may also cover some daycare centers for children ?
older than 6, older than 2 1/2 years, older than 12
older than 2 1/2 years old
A healthcare occupancy is used for the purpose of medical or other treatment or for care of ? or more persons,
4 or more persons, where such occupants are mostly incapable of self preservation
a detention and correctional occupancy is used to house ? of more persons under varied degrees of restraint or security
four or more
towers, water tanks, barns
assembly, business, educational, industrial, health care, detention and correctional, mercantile, residential, storage, mixed, unusual
Unusual
in a municipal department the fire officers supervisor is usually a command level officer including:
Battalion Chief / District Chief / Battalion Commander
NFPA # for standard for fire officer professional qualifications
1021
The civil rights act of 1964 is enforced by which entitiy
EEOC
Title VII of the Civil Rights act of 1964 act was amended in 1972. The Equal Employment Opportunity Act of 1972 include:
almost all public / private employers w/ 15 or more employees & in general covers volunteer fire depts & nonprofit emergency service organizations
Civil Rights Act of 1991 provides what?
Additional compensatory & punitive damages in cases of intentional discrimination
when did the EEOC amend the guidelines on sexual harassment?
1999
eeoc guidelines state that verbal & physical conduct of a sexual nature is harassment when the following conditions are present
- employee is made to feel he or she has to endure treatment in order to remain employed
- Whether or not the employee submits or rejects such treatment is used when making employment decisions.
- Employees work performance is affected
- Intimidating , hostile, or offensive work environment is present
what is an essential component of sexual harassment
the abuse of power
Indifferent on the managerial grid can be described as:
neutral / lowest level of concern for either results or people
what are the 7 steps of delegation?
1.define your desired results
2. Select the appropriate firefighter
3. Determine the level of delegation
4. clarify expectations & set parameters
5.Give authority to match level of responsibility
6. provide background info
7 arrange feedback during process
What is the standard organizational structure used to manage assigned resources in order to accomplish stated objectives for an incident
Incident Command System
What are the six components of NFPA 1581 standard on infection control
- written policy w/ goal of identifying & limiting exposures
- Written risk management plan to identify risks & control measures
- Annual Training & education in infection control
- A designated infection control officer
- access to appropriate immunizations for employees
- How exposure incidents are to be handled
According to this book how soon after an exposure should the infection control officer of the dept. be notified of the incident?
immediately
who is charged with ensuring that all injuries, illnesses, exposures, fatalities, or other potentially hazardous conditions & all accidents involving dept. vehicles, fire apparatus, equipment, or facilities is thoroughly investigated?
health & safety officer
Some departments require a PAR be done during fire attack or other high hazard operation every how often
20 minutes