Chapter 4

Question 1

Verbal presentations consist of four parts they are

Answer 1

1- Getting their attention (Introduction)
2- Interest statement
3- Detail (Report Details)
4- Action the audience should take

Question 2

Preparing a news release: three steps

Answer 2

1- formulate a plan
2- develop the concept and write the release
3- last step is to get the news release out to the media

Question 3

Social medial techniques:

Answer 3

• crowdsourcing fro creative problem solving
• online collaboration and multimedia information sharing
• develping creative and engaging content
• relationship building and community partnerships
• volunteer networks
• text campaigns
• incentification (causing someone to be excited about what you are offering)
• gamification (use of game oriented thinking and game mechanics to engage users and solve problems)

Question 4

A fire officer must be able to ____ to supervise and support the fire company members effectively.

Answer 4

process several types of information

Question 5

The communication cycle includes 5 components:

Answer 5

message
sender
medium
receiver
feedback

Question 6

To improve your listening kills:

Answer 6

do not assume
do not interrupt
try to understand the need
do not react too quickly

Question 7

A good method to keep a conversation on topic is

Answer 7

Directed questioning

Question 8

The grapevine flourishes when

Answer 8

in the vacuum created when the official organization does not provide the workforce with timely and accurate information about work related issues.

Question 9

Environmental noise can be avoided by

Answer 9

• avoiding a power struggle
• communicating clearly and firmly
• carefully choosing words
• confirming that the receiver understands the message
• providing consistent and appropriately detailed messages

Question 10

The direct approach to emergency communication entails

Answer 10

• asking precise questions
• providing timely and accurate information
• giving clear and specific orders

Question 11

The most common form of reporting is:

Answer 11

verbal communication from one individual to another (face to face, telephone or radio)

Question 12

To be effective, the transfer of information must be clear and concise, using terminology that is appropriate for the

Answer 12

Receiver

Question 13

Written reports vary in

Answer 13

purpose, formality, and frequency

Question 14

Social media differ from traditional or corporate media in the areas of

Answer 14

• quality
• reach
• frequency
• usability
• immediacy
• accuracy
• reliability
• permanence

Question 15

Environmental noise are

Answer 15

PHYSICAL and SOCIOLOGICAL condition that interfere with the message in the communication process

Question 16

A report in which all company members submit a narrative on what they observed and which activities they performed during an incident

Answer 16

expanded incident report narrative

Question 17

Short term directions, procedures, or orders signed by the fire chief and lasting for a period of days to 1 year or more

Answer 17

general orders

Question 18

HIPPA was enacted in what year

Answer 18

1996

Question 19

a decision document prepared by a fire officer for the senior staff. Its goal is to support a decision or an action

Answer 19

recommendation report

Question 20

written organization directives that identify a desired goal and describe the general path to accomplish the goal, including critical task or cautions

Answer 20

standard operating guidelines

Question 21

written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions

Answer 21

standard operating procedures